Dell - Inspiron 23.8" Touch-Screen All-In-One - AMD A6-Series - 4GB Memory - 1TB Hard Drive - White

TonL,

Thanks for your review and we're sorry to hear that your computer is performing slower than you hoped it would. We'd recommend running the Dell SupportAssist App to make sure that all of your software and drivers are up to date.

We'd also recommend trying the Windows Performance Troubleshooter to see if there are ways for your computer to perform better for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Random,

Thanks for your feedback. We're sorry to hear that your computer is not starting up right away for you. We'd recommend limiting the number of programs that launch at startup by following these steps:

1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.

You can read the full article here - http://dell.to/2tSulGV.

If your computer is still freezing on you, we'd recommend the following:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

Ben4,

We're sorry to hear that your computer stopped working but we're happy to hear that you were able to get it repaired. If you have questions about your computer in the future you can check our Product Support Page here: http://dell.to/2w6TEq8.

Best,
Bryan
1-800-624-9896