The Smart Switch-Dimmer adds smart bulb functionality to traditional bulbs and keeps smart bulbs smart. The smart Wi-Fi switch works as dimmer switch while enhancing the traditional bulb functionality to include out-of-home control, scheduling and scene setting. When Cync and C by GE Smart Bulbs are installed, the smart switch allows app or voice control even when power is turned off at the switch. Pair the Smart Switch with Cync or C by GE Smart Bulbs in other fixtures like table lamps and control your all your lights in the room from one wall switch. This Smart Switch wirelessly connects with other Cync and C by GE Smart Switches so you can control the same light fixture from multiple switches – connecting the switches wirelessly still applies, even if the switches are on different circuits. Simple DIY set up. The Smart Switch connects directly with Google Home and Amazon Alexa devices without a hub required. Works with most common residential wiring– no neutral wire required.
Upgrade your smart home and make traditional bulbs smart
The Cync smart dimmer light switch allows you to make traditional bulbs smart. You can control lights from the switch, or from the Cync App using scheduling and scenes
Add convenience with your WiFi Dimmer Light Switches
Get convenience and comfort with dimming from the Cync App and enhanced functionality like out of home control and scheduling, so you never come home to a dark house
Easy, DIY Installation
Easy to install on your own or with the help of a professional. Works in homes built prior to the 1980s and requires a ground wire and 2.4GHz WiFi to enable smart control - no neutral wire required
Alexa and Google Home Compatible (devices sold separately)
Using the switch's built-in WiFi, connect to a compatible voice assistant for hands-free voice control
Set schedules and save energy
Set a schedule for your lights to turn off when you aren't home so you can save energy and money
Schedule your lights around your daily routine
Create schedules that turn your lights on when you are away from home, and turn your lights off when you go to bed.
Set the brightness level to match your mood or task
Dim and brighten traditional lights using the touch or app.
Find switch easily in darkness
Illuminated light ring helps easily locate the switch.
Three-way and multiway compatible
Replace existing three-way switches, and turn single-pole switches into a three-way or multiway connection by using two or more switches.
No neutral wire required
Allows use in any home and works with common residential wiring (ground wire required).
No hub required
Connect directly to Google Home and Amazon Alexa devices without a standalone bridge or hub.
2.4 GHZ Wi-Fi & Ground, Load, and Line wires
Minimum Wattage Requirements
Requires a 15-Watt minimum on the switch’s circuit (use the included bulb adaptor for medium base bulbs if less than 15-watts)
A:AnswerPLEASE DO NOT DO THIS.
The two ideas I could have of what you did are:
A. You connected your neutral wire to ground and thus will be feeding current directly to ground, energizing the ground in your whole house which can short out other electronics at best, and cause multiple fires at worst.
B. You do not have a ground or didn't realize that the copper wire in the box you installed this is what you'd connect the 'green' wire to. This means that any short the light socket has will just create a build-up in current and heat until something melts and/or causes a fire. While many old houses do not have ground wires, having a neutral wire but no ground is uncommon when I've done home electrical work.
Please open it back up (after turning off power at the breaker) and check and see if you just missed the ground connection. If not, please talk to a licensed electrician about the wiring situation in your house as you may have a catastrophe on your hands in the near future.
As someone who has installed these in multiple houses, they are fantastic and can drop in to any switch receptacle, but please get one that matches the wiring in your house.
A:AnswerGreat question Yanky116! The 3 wire model will work however it is strongly urged that if you have neutrals to use the 4 wire as the neutral wires help regulate voltage to the fixture. If you need any more info please reach out at 1-844-302-2943 or firstname.lastname@example.org. -C by GE Support
A:AnswerThank you Benji for considering Cync. When Wi-Fi is down, your Switches will continue to operate as normal, using bluetooth. Should you have any additional questions or concerns, you can contact us directly at 1-844-302-2943 . -Cync Support Team
A:AnswerGreat question! This 3-Wire Smart Switch will not work with ceiling fans or ceiling fan light combos however we do sell a smart switch that is made specifically for ceiling fans. The product code is 93128847. Feel free to contact us if you have any additional questions. -Cync Support Team
A:AnswerThe 3-wire switch does NOT require a neutral! C by GE wanted to offer a lighting solution for older homes, or those that were not wired with a neutral! Give our support staff a call at 1-844-302-2943 for more info!
A:AnswerHi Warren, at this time our wired switches do not work with Homekit, however, compatibility is on the timeline. Keep an eye out on cbyge.com as well as social media platforms for any news pertaining to Homekit Switch compatibility.
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