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Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black

Voice Compatible

Not On Display at Sterling

On Display at Potomac Yards

Clean your carpets more efficiently with this Rogue robot vacuum. The intelligent mapping helps the device navigate quickly through your home, and it has a tri-clean system that agitates, brushes and uses suction to ensure a thorough cleaning. This Rogue robot vacuum returns to its base for recharging when the job is done.

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$299.99
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Was $499.99
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    Overview

    What's Included


    • Hoover Rogue 970 BH70970
    • Cleaning tool
    • Self-charging base

    Ratings & Reviews


    Overall Customer Rating:
    63% of customers would recommend this product to a friend (42 out of 67)

    Features


    Cleans Multiple Rooms

    Set and forget.

    Let the vacuum do the cleaning for you

    The programmable schedule lets you set the vacuum to clean when it's most convenient for you.

    Bagless technology

    Saves time and energy with no bags to buy or replace.

    Clean up after your dog or cat

    Pet cleaning capability easily sucks up fur and other messes that come with pet ownership.

    Automatic docking and recharging

    After your floors are clean, the robot returns to the docking station to refuel.

    Rechargeable battery

    Provides up to 120 minutes of run time per full charge.

    Smartphone compatible

    Receive notifications, and easily locate the vacuum, no matter where you are.

    Lightweight design

    Helps you transport the vacuum from room to room and floor to floor.

    Black color

    Adds a sleek, stylish look.


    Customer rating

    Rating 3.7 out of 5 stars with 67 reviews

    63%
    would recommend to a friend

    Expert rating

    Rating 3 out of 5 stars with 1 review

    Pros

    Cons

    • Rating: 3 out of 5 stars

      Smart Rogue Bot BUT Caught by its APP

      Posted
      MarkusKong
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® MemberMember
      • Top 500 ContributorTop 500 Contributor

      Hoover Rogue Robot 970 Vacuum Setup/Testing/Conclusion I have to first praise Hoover’s marketing team for doing such a wonderful job with the PR for this robot. Everything from the design of the box, the materials used for the manuals and other goodies within the box; all were done with quality and really thought out ideas. So GOOD JOB there Hoover!! Setting up the robot was not too difficult. Being that the Hoover Home app was not available on Android when I was first setting up the robot, I did it on my iOS device. Once I was able to connect the Rogue 970 to the app, the very first thing I did was complete a full charge (that is what the instructions tell you to do!). Once the Rogue 970 had a full charge, the next thing I did was recon mode. I found that you can’t necessarily use the robot unless you did the recon mode first. Basically in recon mode, the Rogue 970 will scout out your home and load the map into the app. I found this feature VERY awesome and new to the robotic vacuum cleaning world. Once the Rogue 970 has completed its recon mission, you will have the ability to set up barriers as well as send the Rogue on its next mission; to clean. I didn’t send it right away to clean after its recon mission and instead waited a couple days… To my surprise, my map that was originally already on the app was gone! Someone stole the intel! Well… Not necessarily. I think the app glitched and erased the map. So I ended up having to do the recon mode again which was kinda a waste of time. Speaking of the Hoover Home app, it definitely needs some work. When I mean it needs some work, it legitimately NEEDS work. The app is very unstable and its glitchy. I lost my mapped out home twice for no reason and in addition, it keeps saying that the Rogue 970 is disconnected. I tried refreshing the tabs back and forth within the app but it didn’t work. The only way to actually get things “connected” again was to close out the app completely and restart it. Even after doing this I still could not locate my maps. I noticed that Hoover updated the “system” tab so now if you click filter, dirt cup, brush roll, or side brushes; it’ll take you to YouTube where there are videos to show you how to clean them which is kinda neat. Hopefully they’ll add the feature where you can also purchase spare filters and brushes so that you can easily purchase replacements when needed. Now to the cleaning. Overall, the cleaning that the Rogue 970 does is average with a couple other robots that I own. I purchased a Roomba years ago in addition to a Samsung cleaning bot and the Rogue 970 is about the same… Where the Rogue 970 shines is that it doesn’t “always” run into things. It actually does a decent job avoiding objects and not crashing into things like the Roomba and Samsung do. Also, it has a system/pattern in place so that it actually cleans how a person would vacuum as opposed to going everywhere like my Roomba does. Although the Rogue 970 is smarter, it was completely “dumb” when it saw my glass sliding closet doors. It thought there was more room to go so it kept crashing into the glass, thankfully not hard enough to the point where it broke my glass closet sliding doors. With a full charge, it was able to clean my living room, kitchen, one bathroom and one bedroom. The Rogue 970 never made it to my other bedroom or bathroom unfortunately. Overall, it did a pretty decent job with cleaning. When cleaning the dust bin, I found my spouse’s hair and some dust. My place wasn’t too dirty to begin with. Once the Rogue 970 has completed its mission, you can use the included brush to clean the brushes as well as rinse the dust cup and filter. Make sure everything is dry before you send the Rogue 970 on its next mission! A couple things I would’ve liked to see is the ability to do spot clean and specific room cleaning. I noticed in some of the documents I received that you are technically able to do that. But I tried everything and there’s no option to do that currently. I’m guessing the app needs work as I mentioned above. I also ran into this weird thing where the Rogue 970 kinda “skipped” here and there when it was cleaning. When I mean skipping I mean stuttering, it was weird; this was on hard wood floors. In conclusion, I feel like the Rogue 970 has GREAT potential. In the state of where it is now, I would have to give it a 3 out of 5 stars. As mentioned, the cleaning was on par with other bots except for that the Rogue 970 doesn’t ALWAYS bump into stuff. The app needs A LOT of work… Perhaps Hoover should’ve waited to release the Rogue 970 after the app was fine tuned and polished. Being that the Rogue 970 is driven by the app, you NEED the app. So once Hoover is able to get the app all good to go, I’m sure the Rogue 970 will accomplish all its missions. But as of current… The Rogue 970 has been spotted by the enemy. Quick Features on the Product A Smart Vacuum. Not just a ROBOT Smartwall Technology (Create virtual boundaries in the Hoover Home App to customize what areas are off limits to Rogue) Robart Technology with Memory (Rogue intelligently maps and remembers your home for an optimized and efficient cleaning mission) Auto Docking (Rogue returns to base to charge when the cleaning mission is complete) Wi-Fi Connected (Connect to Rogue wherever you are for commands and mission updates) Hoover Home App (Schedule and interact with Rogue through the free Hoover Home App) Voice Control (Control Rogue with vocal commands issued through AMazon Alexa and Google Home Assistant) Tri-Clean System (Rogue utilizes a trifecta of agitation, brushing, and suction to pick up dirt, dust and pet hair for an advanced clean on multiple floor types Dirt Detection (With specialized sensors, Rogue recognizes dirtier areas on your floor for a concentrated clean) Rogue Control Center (One convenient location for commands, alerts and indicators, such as dirt cup full, battery level and Wi-Fi status Run Time (Rogue has up to 120 minutes of fade-free run time) What's in the box? Rogue 970 Robot Charging Dock/Base Cleaning Brush Quick User Guide User Manual

      I would recommend this to a friend

      • Brand response

        Hoover

        Thank you for the review and feedback! We are continually updating and improving the app so thank you for being patient. Stay tuned for new features and improvements coming soon! TTIFCHoover

    • Rating: 4 out of 5 stars

      Awesome cleaner with some setbacks

      Posted
      Crasher
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite MemberElite Member

      Hoover is a name that im sure most of us grew up with seeing in our household. So who better then to produce a robotic vacuum cleaner from a name you know and trust. Lets talk about some of the cool features and also some of the setbacks and find out if this may be a right fit for you. First off if this is your first go at buying a robotic vacuum let me talk briefly about what to expect. Out of the box your going to get a charging station with power cord, the actual bot, two side rollers and the waste bin. Out of the box Hoover gives you this undercover secret agent type feel with the cleaner. They give you a folder with "Top Secret" orders to get it started. Your going to get about two hours of run time and when the battery level gets low the cleaner will automatically return to its docking station to charge itself back up. This is pretty much the standard for just about every robotic cleaner out there. But lets talk about what makes this really stand out and hold it back. First off Hoover really centers alot around you using their app. The reason i say this is because the actual bot itself has only a play/pause button. So what this means is that without the app all you can do is basically wake it up and have it clean at its own pace. Without the app you cant utilize the different cleaning modes available or even set up cleaning schedules. So this is pretty much where im seeing most new robotic vacuum cleaners go now, which is the way of an app to control your unit remotely from anywhere at anytime. However this is where i found the first and most frustrating problem yet. In order to use the app you have to link the two together but before you can do that your Hoover vacuum needs to be connected to your WiFi. All im going to say is if you are not tech savvy you will have a hard time doing this and if you are, well your still going to struggle a bit. The problem i had with connecting it to my wifi was for starters it only wants the 2.5gHz line which is fine by me. However every time i tried to connect to my WiFi my signal would drop out and it would keep giving me an error message. It seems my SSID was holding it up however i was under the impression that it was supposed to be user friendly and that i wouldn't have to dive that far into my settings. It took me a good 15 mins to get it connected and that was only after me researching trouble boards for a solution. Next was the app. The app at first was no where to be found but then after a little more digging i finally found it. It seems this product may still be in beta testing because the app i found reads like this "Hoover Home ( unreleased)". It goes on to tell me that the app is still in development and may be unstable. Great!! Needless to say i was getting very upset and on the verge of giving this 1 star. So why the change of heart? Well i realized that after getting in contact with the manufacture they assured me that through firmware updates the app would continue to improve and become more user friendly. I understand that no product is perfect and only gets better with time so i gave the app another go. To my surprise i finally got the two to link up and this is where i really saw the unit shine. Once you get past the very annoying and frustrating hiccups (which as of writing this review they still exist) you will get to see what exactly makes this such a great unit. The app allows you to name your bot and set up schedules. It will let you know when the waste bin is full and it will also let you pick from three different modes which are quiet, standard and best mode!!!! You heard right this thing has a beast mode. Lets talk about its recon feature first. Right off the bat Hoover ask for you to put the robot in to "Recon" mode. While in recon the Rogue 970 will act like just about every other unit out there. It starts roaming around aimlessly bumping into just about everything acting like a clumsy bot. Whats its actually doing is its trying to map out your floor plan so that it can clean in straight lines and knows automatically what obstacles are where so it can avoid it. But what is key to this feature is that it allows you to create virtual barriers that the unit is not allowed to go. So let me explain this a bit if your new to this. As smart as some of these bots are there are some things they just cant see and avoid. Electrical cables are the big concern and reason in my opinion for barriers. So lets say you dont want the bot to go in your children's room due to the fact that theres lots of small toys and electrical cables it may suck up. Some of the cheaper bots will not provide anything so this forces you to have lay an obstacle down such as a chair or maybe a box to block its path. Some of my other bots that i own have magnetic strips that you lay down and the unit will not cross the line. Other units make you buy add on sensors that need to be equiped in order to accomplish this task. Hoover however has built into its units technology a system that will map out your floorplan and then allow you to mark what areas you want it to avoid. This feature is awesome cause it means you dont have to lay anything down or buy any add ons. If you look in the picture i provided you can see how the floor layout looks. i know, it looks like a 6yr old drew it but when you think about the technology behind its processing, its actually pretty impressive. And believe me when you mark an area that is off limits it will not go near that area at all. Also once it learns your floor plan it then begins to vacuum in a normal manner now. So after it is done doing its job you now have these nice straight carpet lines from it moving up and down instead of moving in an erratic manner like most other bots. Now what happens if it sucks up a power cord or sock by accident? Well in most cases depending on how big the piece is it will shut itself down and send you a message. However power cables will not be detected and will not stop the unit. It will suck up cables and continue to keep on moving with a tail hanging out. Don't let this discourage you however cause this is pretty much an issue for just about all units on the market including the higher end ones. So how well does it clean? Quite well to tell you the truth. The Rogue 970 will clean just about any and all animal hair out of most carpets. Its suction power is quite strong, so strong that i wouldn't use it on shag carpet and area rugs with long or thick fibers cause it will yank it so hard that the unit will get itself stuck. As far as the three modes go so far unless im looking at them wrong they seem to be related to sound and suction power. Quite mode is as it says. Its very quiet and makes almost no noise and also seems to do very light cleaning. Standard is slightly louder and is just about what your going to use for everyday use as far as suction power goes. Beast mode, well it is as the name says. The noise is louder for sure but nothing ear blowing. Its still quieter than an upright, the main difference is in beast mode you will get the the max suction power available for deep cleaning and it appears to drain the battery alot faster in beast mode. The waste bin is a little smaller than i would of liked. Its enough to clean one room then after that your going to have to empty it. If you forget to empty it no worries, the unit will let you know its full via a light on the actual unit itself or the app. The units optical sensors seem to be very heightened. Its able to very easily recognize most obstacles without bumping into them and has no problem with stairs. The unit will not attempt to go over a stair case, its sensors pick up on it then turn it around right away. It also has no issue going over transitions or area rugs either. Heres my final verdict. You need to understand something when buying robotic vacuum cleaners and that is that no unit out there is perfect or flawless. Its more of a give and take. The biggest set back for me and this unit is the fact that all the bugs are not worked out. Im upset that Hoover would let something go that still seems like its in beta testing and not in its final stages. This doesnt bother me too much because i know over time its going to improve through firmware updates. However if you are looking for a 100% out of the box user friendly set up, then as of right now this may not be for you. But if you can get past the clunky set up and see all the potential and technology that this unit has to offer then i think your going to be very happy. This is by far my favorite cleaner now that it is all set up and working properly. The technology packed inside this unit is some of the most advance i have seen so far. In my opinion this the first cleaner i have owned or seen that will clean in perfectly straight lines. Who knows by the time you buy this product all bugs may be worked out and it may be a perfect unit after all. Either way this is a good unit for me and if you do decide to buy one just make sure you know someone who is slightly tech savvy. The Good: -Two hour battery life -Beast Mode!!! -Smart technology for floor mapping -endless barrier set ups -Smart obstacle avoidance The Bad: -Horrible WiFi set up -An incomplete app

      I would recommend this to a friend

      • Brand response

        Hoover

        Thank you for your thorough review! We are continually working on updating the app and improving the overall user experience. Stay tuned for additional features and updates coming soon. We appreciate the feedback! TTIFCHoover

    • Rating: 5 out of 5 stars

      Awesome - Much Better Than I Was Expecting

      Posted
      SamG
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member

      I wasn't too sure about this vacuum going into using it. Hoover doesn't exactly have a reputation for robot vacuums and I wasn't sure how this would hold up next to something like a Roomba. After spending the weekend using it though I've come away extremely impressed with the Rogue's cleaning and navigation abilities. There are some issues with the app right now - I wish I could give this 4.5 stars, but I’m going to give it 5 stars trusting that Hoover can fix the issues with the app. The box contains what you'd expect and includes the vacuum, base station, and a cleaning tool. There are some status LEDs on the top of the vacuum and the dust bin is stored in the center, accessible by flipping up the lid and pressing a button to pop it out. I really like the dust bin design and it seems like it's bigger than our Roomba 690's bin, though I couldn't confirm if this actually true. Setting it up was pretty easy through the app and after getting the Rogue connected to WiFi I sent it off into 'Recon Mode', which sends the vacuum off to map out your floor with it's built-in laser sensors. I did this on both floors of my home and the mapping didn't take longer than 5-10 minutes on either floor; my second floor has 3 bedrooms and 2 bathrooms and I was especially impressed at the speed that it was able to navigate and map all these rooms. My maps don't look as good as the ones in Hoover's pictures, but I'm impressed with their accuracy. The app doesn't save maps for multiple floors, so if you move the vacuum between floors you'll have to remap them each time (I think Hoover also recommends you do this if you move the base station to another part of your floor as well). Once the mapping was done I set off to clean my first floor, which is consists of a hallway, living room, and kitchen, with no doors separating them and all hardwood. It cleaned the entire floor without a much issue. One thing I did notice was that the Rogue was not a ‘brave’ as my Roomba about getting under things and really working itself in. This might have more to do with the fact that my Roomba has relies on its bumpers instead of lasers, but there were a couple of corner spots the Rogue didn’t quite get into. The noise level wasn’t bad - I would say it’s slightly louder than my Roomba, but it sounds more like a loud desk fan where the Roomba sounds like an RC car, which is more pleasant to my ears. Moving upstairs I was most excited to try the Rogue here. I discovered while moving the vacuum upstairs that it has 3 power modes - Stealth, Normal, and Beast. It’s automatically set to Normal mode, but since my upstairs is all carpet I decided to try Beast mode out. Beast mode ups the noise and power level noticeably and it did a really good job cleaning our carpet. I did seem to cut the battery life in about half, but was able to get through the entire floor with just enough juice left to make it back to the charger. Watching the vacuum run upstairs I could see how it navigates much better. From what I can see it moves from room to room, does the edges, and then does a back and forth to fill in the middle space. It’s very methodical and easy to see where it’s been and where it’s going to next. The app even gives you a live view of where the vacuum is and what areas it’s cleaned. I did run into two problems while cleaning upstairs. The first problem was that the vacuum clogged with hair and fur once and I had to clear it out. Granted, it had been a couple of weeks since I last vacuumed upstairs and I imagine this is something that will occur less with regular cleanings, but it’s something to note. My second problem was with a TV stand that is just about the same height as the vacuum, but a little shorter. It led to the vacuum wedging itself underneath and getting stuck. The Hoover app allows you to set up virtual boundaries to prevent this sort of thing, but as it stands right now the virtual boundaries are really hard to set up in the app. When adding a virtual boundary the app freezes the map in whatever view you had it in and often creates the boundary offscreen with no way to grab and move it to where you need to go. Even when I finally got it into the position I wanted it to be in, adjusting it on a small scale to avoid something like a piece of furniture tested me. Hopefully this is something Hoover will improve in the future. I also had to empty the dust bin a few times while it was cleaning upstairs, but that’s understandable given the size of the area. Overall I have a lot more good things than bad to say about the Rogue. It’s not perfect, but most of the time it’s so good I don’t remember that.

      I would recommend this to a friend

      • Brand response

        Hoover

        Thank you for your review! We are continually updating the app and making improvements. Stay tuned for updates coming soon! TTIFCHoover

    • Rating: 3 out of 5 stars

      Promising vacuum plagued by a horrible app

      Posted
      Xephyroth
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member

      I’ve spent a solid week with the Hoover Rogue 970 to be able to say this: Wait. The Rogue 970 feels like a beta product. And sometimes, it doesn’t even feel like it’s beta-worthy. The unboxing experience is pleasant and simple. I advise consulting the getting started guide so you don’t miss anything important. The most important thing is to place the dock in a location that has enough space for the bot to navigate. Hoover also recommends charging the Rogue 970 for about 3 hours (or until 100% is reached) before first use. The vacuum itself has two buttons: a pause/play button, and a home button. The pause/play button will send the bot out to clean, and the home button will send the bot back to the dock to charge. Your first time running the bot, it will run in “recon” mode (short for reconnaissance) in which it will explore its surroundings and map out the area. It may not scan everything the first time, but each time after, it will discover areas that it previously missed. Because the Rogue maps out the area unlike cheaper robot vacuums, it vacuums in a pattern, rather than sporadically and randomly. What this means is that you get more professional-looking vacuum path marks in the carpet, rather than random path marks. It certainly looks impressive compared to other vacuums. But even beyond that, it means that the Rogue is efficient. Because it maps out the area, it knows where everything is, and it doesn’t vacuum in a redundant fashion. You won’t typically see the Rogue intentionally vacuum the same area multiple times in the same session. Why should it? The Rogue takes the one-and-done approach by trying to cover the entire area once. It’s much more predictable, and more reliable in that regard. If you purposely placed dust and lint on your floor, the expectations is that the Rogue will clean that area every time it runs. But this is where things start to fall apart. The Rogue isn’t small. It’s taller than some other robot vacuums, so it doesn’t fit under some furniture as easily. In fact, I found that the Rogue lodged itself under my entertainment center (which is very low) and it took quite a bit of force for me to dislodge it. I ended up putting a decently-sized object at the opening under the entertainment center to prevent it from entering, but I shouldn’t have to do that. That’s certainly silly. Additionally, the Rogue has a larger diameter than some other robots, as well. In my case, the Rogue cannot travel through my dining chair legs. So there are plenty of areas that go uncleaned because of this size issue. My other robot vacuum has a smaller diameter but did a decent job navigating through chairs. One thing I also noticed with the Rogue is that if it finds a way to travel between two close objects, sometimes it struggles to find its way out. For example, I had two barstool chairs up against a wall, and the Rogue managed to travel into the space between the two chairs. However, it was unable to leave that space, as it failed to find an exit—even though the exit strategy was as simple as backing up. Problems such as this seem relatively trivial in comparison to all the other complicated situations the software has to handle. I’ve also run into weird situations where the bot doesn’t even run on its schedule (which I’ll explain more about), or it just fails to return to its docking station, even though it isn’t stuck anywhere. This inconsistency is certainly frustrating. Okay, so how about the Hoover Home app? This is probably the worst aspect about the Rogue. As a software engineer, myself, the Hoover Home app seems like a poorly designed app created by a third-party that Hoover contracted. The app lacks responsiveness, the controls take too long to load, and the bot’s mapped area takes too long to load, as well. My first time using the app, the recon mode didn’t start saving the map until a few attempts at cleaning. And when I switched between the iOS and Android app, it forced me to do the recon mode all over again, even though it had already mapped out my house once. The best part of the Hoover Home App is setting the cleaning schedule so that you can hopefully never open the app again. But unfortunately, the only way to know if your Rogue has completed its cleaning mission is to open the app and read the mission history. As for the cleaning performance, the Rogue is okay. Probably best for flat surfaces, rather than carpet, though. It’s been a week and my other previous robot vacuum managed to pick up substantially more lint and dust. That being said, it’s possible that my previous robot vacuum just cleaned up so much that there’s not much for the Hoover to clean. I’d advise you to look at other reviews regarding the cleaning performance. However, like many others, I will echo one thing: the Rogue seems promising. But the app is atrocious, and the only saving grace is being able to set the schedule from within the app.

      No, I would not recommend this to a friend

      • Brand response

        Hoover

        Thank you for the review and feedback! We are continually updating the app to improve the overall user experience. A couple of the weird situations you had where Rogue didn't run on schedule or didn't return to the docking station were addressed in app and firmware updates that were pushed last week. Keep an eye out for any Hoover Home updates! TTIFCHoover

    • Rating: 5 out of 5 stars

      Finally a SMART robot vacuum! I'll tell you why.

      Posted
      TonyMSP
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® MemberMember

      Pros: *Vacuums in straight lines *Boundaries are set via app *Futuristic looking Cons: *Roller brush gets clogged easy *Doesn’t pickup as much as competition *App needs improvements What drew me into this robot vacuum is the fact that the Rogue can vacuum in straight lines! I maybe a bit OCD when it comes to vacuum lines in my carpets but my previous shark robot vacuum did the old “bump and go” vacuum method. That vacuum wasn’t particularly smart but relied on hitting things with the bumper and changing directions as it vacuumed till the battery depleted 60 mins later. This results in a weird zig zaggy pattern all over your carpet. Might not be bad for folks with hard floors but this drove me crazy seeing the carpet patterns. This is where the Rogue 970 comes in and saves my saneness. The setup was easy and I was able to get the Rogue hooked up to my wifi in very little effort. The app was in the iphone app store and ready to be paired to your robot. Once paired, the manual recommends that you hit the “recon” mode. This mode commands the robot to explore the room and use its sensors to map out the layout. Its very neat seeing it draw a map of my living room live within the app as it roamed around. It saw my coffee table, couches, kitchen area, etc. Once the recon mode is complete, the robot returns home to charge. After the map is updated in the app of your living room, you can set “virtual” boundaries to keep the robot from going into. This if fantastic as it doesn’t require additional physical items to put down to set the boundaries. I know the kitchen table with the chairs loves to trap my prior robot vacuum so I set a boundary over the kitchen table. After a bit of tinkering with the virtual boundaries, your robot will not be stuck in random places. I set a schedule so the robot will clean during the day so the carpets will be fresh and vacuumed before I arrive home from work. Knowing that the Rogue will always find its home and not be stuck on any obstacles is very important to me. My previous robot would always find a new spot to be stuck on. What makes this robot smarter than other robots? It’s the ability to map the areas that you want cleaned so it can actually vacuum in straight lines! You can even use the app to see the progress of the robot within the app. The app shows your floor plan with greyed out areas indicating the path that the robot already took. So if your house is large enough to expend it’s battery life before a full clean, it will return to the base to charge to go out again on its own to complete the areas and rooms that it missed earlier. Pretty smart! The rogue even has 3 distinct vacuum strength modes from whisper quiet to a “beast mode” where it sounds like a regular upright vacuum. Summary: The Rogue met and exceeded my expectations on vacuuming in straight lines. The app needs improving but that can easily be fixed with app updates. The app is a little clunky to navigate and the level of suction power you want your robot to stay at always defaults to “regular” when id prefer “beast mode”. This is all done within the app so I feel that could easily be fixed with an update. What’s keeping me from fully endorsing this Rogue is that my “less smart” Shark robot appears to pickup more dust and dirt than this Rogue. I check the dustbin after it vacuums and im always surprised on how little it finds. The dustbin in the dumber shark robot is always full after a round of vacuuming. I’m guessing its due to the roller brush design underneath the robot. The Rogue’s brush design clogs with hair and fuzz resulting in an inefficient roller after a few days. The Shark’s roller brush is rarely wrapped up in hair like the Rogue resulting in a better clean. I would get the world’s best robot vacuum if I could combine the smartness of the Rogue with Shark’s roller brush. I would still recommend this robot vacuum as it vacuums in straight lines and replaces my need to do a manual vacuum with the upright. I got better things to do in life than vacuum!

      I would recommend this to a friend

      • Brand response

        Hoover

        Thank you for the review and feedback! We are continually working on updating the app and the overall user experience so stay tuned for more updates coming soon! TTIFCHoover

    • Rating: 2 out of 5 stars

      Not ready for prime time at all - omg the app :(

      Posted
      svenb352
      • My Best Buy® Elite Plus MemberElite Plus Member

      Ok, so this is my second attempt at a Hoover robot vac. I bought the Quest 800 last week, absolutely hated it, returned it, and decided due to the tech capabilities of the Rogue 970 I'd give it a shot. Yes, I did read all the reviews, and yes, I knew it was an uphill battle but as someone who loves tech I wanted to give it a shot. So, I did... I bought it last night, took it home. Presentation, Hoover gets an A+. Slick and sleek looking, love the marketing/packaging materials, gives it a personality. Really neat. The hardware is VERY WELL BUILT. The two side brushes installed was a nice touch. It has a bit of a higher built profile and I was worried it wouldn't fit under my furniture - nope, totally fits just fine under the couch, etc. That made me happy :). On to the set up. Turned it on, put it into paring mode... nothing. No connection. I am running a 2.4Ghz / 5.0GHz Netgear Orbi router with one SSID broadcasting on different channels. It should easily connect, right? No. The reviews said that I had to disable the 5.0GHz SSID and broadcast 2.4Ghz only and it would connect. Cool. Tried it. Nope, nothing. WTH? Another reviewer said I had to temporarily disable security on my network and make it an open network (again, WTH?!?!!). So, I did it. Put it back into pairing mode - BOOM connected. Hmm ok lol. It connected, appeared to download some sort of patch software update, and was ready. COOL. I turned security back on, turned the 5.0GHz band back on, immediately WiFi signal dropped on the Rogue and it was no longer connected. OH COME ON!! I got so frustrated I gave up trying to connect and just decided to manually start it up. Started up, a bit louder than the Quest 800, but I assumed it was because it was a bit more powerful (side note, this thing is built like a tank - seriously - really nice job here with the design Hoover - underside of it looks extremely powerful/sturdy). Anyway, did its thing - got caught up twice, but nothing too major. Then, the randomness... it turned off in the middle of the floor for zero reason. Hmm ok, weird. Started it back up, kept going. 10 minutes later, same thing, turned off in the corner. WTH?! This happened twice more. Finally, again, I got super frustrated and pushed the home button on the dock. It found the dock within 3 minutes, docked, charged. I went to bed. Got up today, did manual mode again, didn't turn off at all. Cool. About an hour ago I decided, what the heck, let's try to connect it again (dual 2.4 and 5.0 GHz running on secured network). BOOM found it first try - OMG?!?! THERE IS HOPE PEOPLE!!! Connected within 5 mins, all good. COOL! Started Recon mode, started mapping the floorplan (I have to admit, when they work out the bugs with this, it's going to be killer - it was so cool watching it create the map on my iPhone X in real time - super neat). Ok, built the map, went back to the dock. YAY! Went to check out the floor plan to do some virtual walls... "Loading your Map"... "No current floor plan, Complete RECON mode to view map". Really? Really?!?! I just spent 45 minutes building this map and now I need to do it again. LE SIGH. At this point, I can say what every other reviewer has said: The hardware is killer - sucks up a lot of dirt, built like a tank, doesn't bounce off of everything, long battery life, and actually recongnizes obstacles in its path (it was hilarious watching it circle around my cat, giving it about 1/2 an inch of room between it and the cat as it cleaned around the cat lol - my cat was so confused :P). The software is, sorry here Hoover, AWFUL. Abysmal even. It constantly disconnects from WiFi (the app always says the Hoover has been disconnected and you have to reconnect). It removes the floor plan completely after Recon mode, thus rendering it useless. What's even crazier, is that I think when you run a regular clean mode, it builds another map automatically because when I went back into the app after running a standard clean cycle, it built a new map which I never sent on a new Recon mode to do). The animations are overly done in the app, causing the app to experience slowdown (I have an iPhone X - there should be zero app issues lol). The bottom line here is, it's a great idea, and early tech adopters may have patience for 6 months while they work out the kinks. I am going to probably return this for the Neato D3 Pro which, while it can't build the map on your smartphone, has this awesome laser tech that stores maps locally on the unit itself, thus it basically does the same thing. It can't build virtual walls, but at this point does it even matter since the Hoover app doesn't work. Buy at your own risk, but be warned - the software experience will drive you insane.

      No, I would not recommend this to a friend

    • Rating: 2 out of 5 stars

      A lot of bugs... but promising start

      Posted
      nkpstudios
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member
      • Top 1000 ContributorTop 1000 Contributor

      I will start this review like this… give it a chance. This is a great device with lots of bugs that will eventually be great. Next, is my usual breakdown of what I like and would change about it. -=|Things I Would Change|=- WiFi Setup and Compatibility -I've never had so much trouble with connecting something to Wi-Fi. Whatever chipset is used for Wi-Fi communication is just odd and clunky. I've not been able to properly and reliably connect the device to any form of secured network. The instructions explicitly state that 2.4GHz is the only type of network it will connect to. What they don't say is that the SSID has to be 2.4GHz ONLY. I run a mixed 2.4/5.0 SSID and 99% of devices have no issues connecting. They connect to the band they are capable of. Not this guy! Rogue is like no can do, I need 2.4GHz ONLY network just to connect. Now, not just any 2.4GHz network initially, one that isn't secured. I couldn't get this darn thing to connect to anything until I set up a new SSID that was unprotected and put my APs in LEGACY (802.11b/g) mode. Then, magically it connected, seemed to download a firmware update, and then I was able to get it to connect to a secured 802.11n network. At least I assume it downloaded a firmware update because I figured that if I could get it on the internet Hoover probably had newer software for the thing ready to download that might fix some of these Wi-Fi issues - it's one of the features after all. In 2017 this was just silly and inexcusable. Poor Firmware out the Box Out of the box it will only connect to a 2.4GHz on an unsecured network. Most people have upgraded to better routers that are TriBand and offer A/G/B/N at both 2.4GHz and 5GHz. You have to connect to Hoover somehow to get the update. A not so techy consumer who does not have a background in IT or Networking will get frustrated and return this vacuum. It would be nice to have the vacuum connect through the app and load the firmware via Bluetooth or on its own WiFi network like GoPros or other devices do through an app. No Support for Android (as of 11/5/2017) Do you want to set it up on your Android? The app is nowhere to be found. A response from Hoover on here says the application for Android should be in the Play Store today, but it should have been on the Play Store weeks ago. You don't ship a product, advertise ON THE BOX that it has support for something, and then it's nowhere to be found. I have an Android phone and this is very, very, disappointing. EPIC FAIL! Simple solution, create the Android App BEFORE you advertise it has support for it. Apple App Feels Rushed The iPhone/iPad App is really just an iPhone app. It just scales up to iPad resolution like old apps did when iPads had apps developed exclusively for them. On my iPad the app runs in iPhone mode so everything is magnified. It's slightly clunky, but an improvement over the other Hoover app available. I've yet to have it reliably connect to my Rogue on the name network. The Rogue shows as connected to Wi-Fi, and the app sets it up, but yet it complains that it can't talk to the robot. On the bright side, I got them both working once when I was running that unsecured Wi-Fi network I talked about earlier. But they still both show as connected to my secured Wi-Fi...so yay? I haven't tried the Alexa skill yet, or the Google one. I kind of can't due to the issues just with connectivity. No Alarm/Sound for Being Stuck or Hindered It also seems to not beep when it gets stuck somewhere. It has a little ear piercing beeper, and well when it got stuck it just turned off and the error light illuminated. Might be an oversight on Hoover's end there - no reason not to have it beep at you so you can free it and let the Rogue get on with its mission. It also hates cords, a bit more so than some other robot vacuums I've owned. -=++|Things I Love|++=- Packaging and First Impressions The design language and overall feel of the product really seems like they put some effort into delivering a competitor that is different and fun! I actually enjoyed unboxing it and reading the manual. The box is coated in a nice finish and the instructions are delivered in a black "top secret mission" type of envelope. I like this design direction as it implies fun. Their YouTube marketing videos also really sell that. Design The vacuum itself is designed very well and feels extremely solid. The bumpers, brushes, and overall construction scream that they did put some thought into this thing lasting. The dirt bin is the neatest little feature I think - you flip up the top lid of the vacuum and you press a button and it pops out. Then you empty it, and you gently push it back into place until it clicks. That's really clever and feels cool just to do. It has four lighted icons on the top that indicate Wi-Fi connectivity, battery status, dirt bin, and any errors. The way they cover them with the top lid is actually pretty cool and makes the lights seem more luxurious. That's a weird word to use with a vacuum, but it's really how it feels. Technology and Mapping When you first fire it up, it does some "recon" of your house. That means it seems to wander aimlessly bumping into stuff like a curious dog or cat. I kind of watched the method to the madness, and it's actually really neat and works quite well. Power and Performance This thing can move! Wow is it fast. When it wants to go somewhere it hauls. That's awesome and makes me think that coupled with the Lithium-Ion batteries it can really get a bunch of cleaning done quickly. It's relatively quiet and has strong suction. You can also choose from 3 different modes in the app...if you get it working. Quiet, Standard, and Beast. No joke, it has a beast mode and that's just awesome. You only tend to hear the noise of the vacuum motor and not the actual wheels - it's very quiet and fluid when it moves around compared to other robot vacuums I have used… almost like it's hovering just slightly above the ground. The battery lasts around 2 hours on Quiet Mode and 45mins on Beast Mode. -=|The Verdict|=- So...with all the negatives why am I keeping it? For those who are interested in this vacuum… it's neat and stylish. It's fully loaded with technology. The marketing is cute. However, they've launched a product with incomplete and unreliable features...but I still like it enough to not give up just yet. Smart apps can be improved over time, firmware can be updated, and first releases are usually pretty buggy. However, this has become the norm in today's technologically focused society - ship it now and we'll patch it later. This is definitely the case here. BUT...this is a fine piece of hardware with (what I feel) is a bright future ahead of it. If Hoover can get some of the oddities with Wi-Fi sorted out and really bring their A game to the app table they'll have a winner. For a device so heavily focused on the tech bit, however, this is a disappointing start, but I believe this will become a great product with a few more months of tweaking. Most people would return something that was this buggy or unfinished out of the box, but I won't be one of them for now. I'm willing to stick it out and see what happens. You can see everything in the instruction manual at http://tti.a.bigcontent.io/v1/static/Rogue_900_Manual For Android users, this is a total WAIT A BIT. There is no Hoover Home App in the Play Store at the time of writing this on 11/5/2017. You cannot even link it to a wireless network without the Apple App. Luckily, I had an old iPad laying around collecting dirt to do this setup with. I am extremely disappointed in the release of this unfinished product with so much potential. For Apple users, this is a BUY. It's a great vacuum for the price. It's loaded technology and has tons of value. I believe the bugs will be worked out with this so GIVE IT A CHANCE!

      No, I would not recommend this to a friend

      • Brand response

        Hoover

        Thank you for the review! The Android app is now available in the link below. We appreciate all the feedback. We are continually updating and improving the app so thank you for being patient with us. We are also going to be adding some new features through the app like push notifications so you know when Rogue encounters an issue. https://play.google.com/store/apps/details?id=com.hoover.home TTIFCHoover

    • Rating: 1 out of 5 stars

      Stay AWAY absolute failure!!!

      Posted
      ecksfiftyone
      • My Best Buy® MemberMember

      I purchased a Hoover Quest 1000. It worked OK. Sometimes I thought it was the best thing I ever purchased and some days I just wanted to smash it with a hammer. In reality it just needed some competent programming to make it great. But this review is not about that. The quest 1000 stopped working after a few months. No big deal, these things happen. Hoover support was super responsive and they sent me a brand new Rogue 970. I read up on the 970 before it arrived and I realized that this thing handled all my complaints about the Quest!! Virtual Walls, Alexa Integration, no requirement to be on the same Wi-Fi network. I was super excited and (at this point) I thought Hoover was THE BEST! Then the Rogue arrived and I couldn't wait to test it out. Yes.. I super excited over a vacuum. I don’t get out much, and when I do they always catch me and bring me back. I named it Dobby. Anyway, I set it up and connected to wireless. I didn't have the issues others had with wireless. I've been an enterprise class IT expert and gadget guru forever. My home network is solid.. setup was breeze and I thought to myself.. those other complainers are just technologically incompetent. Alexa integration was also simple but I tested that very little. I was very excited because the Quest did not have an Alexa skill. THEN… everything went horribly down hill. After charging fully, I started the RECON mode so it could map my house. It went through the whole house and returned to the dock. I opened the app and it still said "No Floor plan, Run Recon". Hrmmm.. ok, whatever. Maybe I did it wrong. I ran Recon again. As soon as the unit backed off the dock about 6" it stopped and reported it was picked up and put down. This is on a perfectly smooth surface. Fine.. it’s new. I restarted recon AGAIN and this time it completed. Now I opened the map and created some virtual walls... THIS IS WHAT I NEEDED! This is what I was so excited for. This is what was missing from the Quest. The quest would go into the bathroom and get stuck on the small rubber backed rug. Or it would go into my kids messy room and get stuck on any number of things. Virtual walls can keep it out of the hazards. Sweet!! Anyway, I created the virtual walls, and saved everything. Then I told it to clean to see how well it worked. I noticed it went into the bathroom. So I opened my map to see why the virtual wall wasn't working. What?? No map?? looking in the "Mission log" it says map deleted. Ok, Ok, it's my first day... maybe I hit the wrong button and screwed up. When it completed cleaning, I ran recon mode again. Made a new map, added virtual walls, set a schedule. At this point the unit needed to charge so I waited a few hours and then opened the app to make sure I was set for another test. NO MAP, no schedule. You can’t schedule a cleaning without a map, and since the map disappeared so did the schedule. Ughhhh. I did this another 3 times. Ran recon, close app, open app, map gone. Ok, it’s not me Dobby, It’s definitely you. So the best feature: Virtual Walls = useless since the map doesn't stay. I can’t even schedule it to clean, since you need a saved map to use the schedule..(Seriously how does THAT make sense?) Manual cleaning is about all I can do. I had issues with the Quest losing the map a lot. When it got stuck on something, there was a 30% chance it would be able to resume and a 70% chance it would lose it's map and have to start over. Really annoying when it got stuck after 80% of the cleaning was done and the battery was nearly dead. But the Quest didn’t NEED the map unless it was resuming a cleaning.. so it was a little more than a mild annoyance. But with the Rogue, you cant even set a schedule without a map, and if it loses the map, you lose the schedule!! This thing is literally unusable at this point. I contacted Hoover support but it's a Friday night so I don't expect any answer until Monday at least. That’s to be expected. Either it's a defective unit, and they will replace it (again) OR the device just sucks and they will refund my original purchase price (Doubtful) , or (Most likely) the device just sucks and they will tell me that better software is being worked on and essentially I’m stuck with it. Since this device is 100% useless, I've been thinking about what I'll do with it if they don't take it back.. I'll probably make a YouTube review detailing the issues so people can see it's all legit and it’s not me. Most importantly I'll end the video with few friends and a creatively executed, Office Space inspired, baseball bat smashing of the unit into bits. If I make it creative enough, at least the device will serve to entertain some people and hopefully gain enough attention to help others direct their cash to a brand that works. Conclusion, The hardware seems solid. The cleaning was just fine for my purposes. I have 3 cats and 2 dogs and hardwood floors so I need daily cleaning to pickup the animal hair between the more thorough weekly cleanings. The unit seemed quieter than the Quest. The dust bin is more convenient but harder to open and empty. The real problem is the software. And since you can find reviews going back a while on the poorly developed software, it’s clear Hoover can handle the mechanical but is clueless with the technological. Hint: Fire 100% of your development team and hire a few high paid people with 20 years’ experience and a proven track record. I’ve managed a lot of developers over the last 20 years… there is no reason a single talented developer and 6 months cant improve the software to make this one of the best units out there. Get it together. Until that happens, this unit is a waste of time and money.

      No, I would not recommend this to a friend

    What experts are saying

    Rating: 3 out of 5 stars with 1 review

    Click to visit alaTest website
    Editors are less positive about price.
    • Digital TrendsRating, 3 out of 5Jenny McGrath on February 1, 2018
      Hoover Rogue 970 review
      The Hoover Rogue 970 is a robot vacuum that requires an app for certain functions and features, so make sure your home Wi-Fi is up to snuff before it cleans your floors.Full Review



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