I’ve put together a lot of furniture in my life starting when I was in my young teens almost 30 years ago, so I have seen them all, assembled them for friends, family, my job as a teen.
So let’s start what we have here.
I picked this up in store and they did not have it on display as they thought, so I bought it based on pictures and web info.
The box was in good shape and the carton opened from both the ends and front ends easily so you didn’t have to risk cutting things and damaging when opening out of box. No knife needed and it opened up like a book.
All pieces to my surprise, was in excellent shape.
There were a few hairline scratches, but nothing to worry myself about.
All pieces were clearly labeled with letters except for the draw side pieces, more on that later.
The hardware was completely mixed all in one bag, bad choice. When you have 50 nails and all sorts of other mixed hardware, it should be separated somehow either in separate bags or blister packs as I’ve seen with other furniture. I ding the rating for this believe it or not.
Everything went together without issues. Documentation was well written and clear. More so than other furniture I’ve dealt with. Well that is until the last step.
There are a few parts that are not labeled, the draw sides and rails. I can just about forgive the draw rails since the illustration was so clear that you could easily determine from the picture which was which.
There are two drawer assemblies for this, the first going together fine.
The second draw is where I ran into a problem. I noticed I received in total 3 left (O) and 1 right (P) side drawer. Well, that stinks. My biggest problem with this is I didn’t know until I assembled everything else. The manufactured doesn’t label these 4 side pieces and there is no way to verify until you get to put it together as a last step. The drawers are unique in how they go together so it wasn’t an easy spot until the end.
Here is where more bad happens. You know the phone number and info that says if you have any issues, don’t return it, call the manufacturer instead for help? Yeah, INIT was useless. I explained myself to 3 people getting passed to the wrong place, being hung up on, etc. They told me in the end that I had to return everything to BestBuy for replacement. Are you kidding me? I have it 99% assembled and you want me to lug this back? You can’t send me the one wrong part? I’m willing to wait. Nope. I wasn’t happy to say the least. Who’s to say after I lug this large piece back, pick up another that I won’t have the same problem with the next one or damage?
BestBuy to the plate.
I brought the two lefts to BestBuy and explained. Chris stepped up and wanted to make it right. He called over Anthony to open a new one up, find the right pieces and give them to me. Wasn’t long before I had the correct pieces in my hand and had everything assembled and in place.
So shame on INIT and cheers to BestBuy.
I wish manufactures would design these with cross braces so you don’t have to nail that back cardboard on. I prefer not having it since things run hot these days and I’d rather have better airflow. Not dinging them for this since everyone does it this way.
Also, being an Espresso finish, scratches show up easily. Go out and buy yourself a furniture marker and keep it in the draw. I have a 2 year old, so I expect to use it often. Speaking of the color, it is darker than shown on the website, but I knew it would be. Just be aware.
In all, it’s a nice piece and seems sturdy. If everything was perfect the first time around, I may have actually given it 5 stars, but blame INIT.
It went on sale for 20 bucks less two weeks later, so I’m hoping they will refund the difference.
Update: BB refunded the sale price difference.
A good buy.