Lenovo - Yoga C940 2-in-1 14" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB SSD + 32GB Optane - Mica

Thank you for choosing the Lenovo Yoga C940-14 4K Model. Every component of Yoga C940 was engineered with your experience in mind. That’s why The Yoga C940 offers the brilliant color and clarity of a 4K VESA-Certified Display HDR 400 edged with ultra-narrow bezels. At 500 nits brightness, it’s 50-percent brighter than standard SDR displays. You’ll enjoy amazing realism that's vivid, nuanced, and powerful. Capture your ideas the moment inspiration hits with a garaged digital pen. Featuring an in-body charging compartment, the Yoga C940 ensures you’ll never lose a thought—or your digital pen—again. The convertible hinge hides a powerful Dolby Atmos Speaker System that immerses you in 3D sound in every mode. Combined with two sets of speakers featuring powerful subwoofers, custom tweeters, and unique vibration buffers that reduce unwanted noise, your audio will sound bigger, deeper, and more accurate. Experience how the Yoga C940 embodies world-class craftsmanship, innovative solutions, and elevated design. Log into your Yoga C940 in less than two seconds with an integrated fingerprint reader. That’s three times faster than the average time it takes to type a password. Forget your password. Yoga is committed to protecting your privacy. Slide the Yoga C940’s TrueBlock Privacy Shutter closed for true peace of mind when you’re not using your webcam.

We are sorry to hear that you had issues with your Lenovo Yoga C940-14 4K model number 81Q90041US. You can recover the Windows 10 Operating System by using the OneKey Recovery System on the Yoga C940-14 4K model. There is a very small pin hole on the bottom left side of the device, right near the bottom left corner of the cooling vent on the bottom of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

Hello, we are sorry to hear you experienced this issue with your Lenovo Yoga C940. We appreciate your patience while the issue is being resolved.

Thank you for choosing the Lenovo Yoga C940-14 4K Model for your wife. Every component of Yoga C940 was engineered with your experience in mind. That’s why The Yoga C940 offers the brilliant color and clarity of a 4K VESA-Certified Display HDR 400 edged with ultra-narrow bezels. At 500 nits brightness, it’s 50-percent brighter than standard SDR displays. You’ll enjoy amazing realism that's vivid, nuanced, and powerful. Capture your ideas the moment inspiration hits with a garaged digital pen. Featuring an in-body charging compartment, the Yoga C940 ensures you’ll never lose a thought—or your digital pen—again. The convertible hinge hides a powerful Dolby Atmos Speaker System that immerses you in 3D sound in every mode. Combined with two sets of speakers featuring powerful subwoofers, custom tweeters, and unique vibration buffers that reduce unwanted noise, your audio will sound bigger, deeper, and more accurate. Experience how the Yoga C940 embodies world-class craftsmanship, innovative solutions, and elevated design. Log into your Yoga C940 in less than two seconds with an integrated fingerprint reader. That’s three times faster than the average time it takes to type a password. Forget your password. Yoga is committed to protecting your privacy. Slide the Yoga C940’s TrueBlock Privacy Shutter closed for true peace of mind when you’re not using your webcam.

Thank you for choosing the lenovo Yoga C940-14 4K model. The Lenovo Active Pen is garaged within the Yoga C940-14. You can capture your ideas the moment inspiration hits with a garaged digital pen. Featuring an in-body charging compartment, the Yoga C940 ensures you’ll never lose a thought—or your digital pen—again. You can change the power settings within Windows 10 that will control the workload at idle of your Yoga C940-14. Here is a link to instructions for changing power settings within Windows 10:  https://technet.microsoft.com/en-us/windows/dn938325(v=vs.60).

We are sorry to hear that you are having issues with both the microphone and the keyboard on your Lenovo Yoga C940-14 4K Model number 81Q90041US. First, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed on the computer, then check to be sure you have the latest version of Windows 10 on the computer, then update all of the BIOS files and drivers, including those that control system audio and the keyboard functions, up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

The Lenovo Yoga C940-14 4K model ships with just two adware programs, a 30-day trial of Microsoft Office 365 (as part of Windows 10 operating system) and a 30-day trial of McAfee virus protection. Lenovo computers ship with one of the cleanest factory software installs within the consumer computer industry. You can keep your Yoga C940-14 4K model up to date, by regularly just scanning the computer with the available, opt in Lenovo Utility software. This system has Lenovo utilities available to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

The Lenovo Yoga C940-14 4K model ships with a 4CELL_60WH_INTERNAL, Lithium Polymer Battery, with a battery life of up to 10 hours, depending on the work the device is performing. If you are only getting 4 to 5 hours of battery life, first, be sure Battery Conservation Mode power management setting is turned off. This power setting is used for laptops that are plugged in all the time and only charges the battery to 60-percent to extend the overall life of the internal battery. Here is a link to instructions for turning off Battery Conservation Mode:
https://support.lenovo.com/us/en/solutions/ht103159. If Battery Conservation Mode is not turned on and the battery life is still not up to expectation, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.