After just having bought my first home, I really wanted to splurge and buy a nice big beautiful stainless steel refrigerator as a center piece. But buying this expensive LG was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, well that's ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.
And then you think to yourself, well Jesus, that's unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that don't even last 2 years? What kind of product quality are they really putting out? And they don't back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now here's the most interesting part.. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their costumers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? It's not good business for LG to repair everything they build.
So at this point, it has been 1 month since I've had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers don't even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldn't want to either, if I wasn't getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and can't even come here because they are not licensed outside of their own state. I've gone through 20+ service providers that LG has given me and it's the same story over and over.. "we don't service your area, we aren't licensed in your state" etc etc. I tried explaining this to LG repeatedly but they either don't listen or don't care. The last agent I talked to just bluntly told me I'm SOL. So ask yourself this, what good is a warranty if their own company won't back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, I'm much more inclined to do the latter. Because I will never trust my food in this thing ever again, even after it was fixed. I will never trust LG again. I'm now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company.
Yeah, you're sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And you're thinking to yourself, this poor guy, he just got unlucky that HIS broke so early, but mine won't be like that and even if mine does have a problem, I have this great LG warranty right? You don't. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless. You're better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... but the truly sad part is.. you won't need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG. Don't say I didn't warn you.