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Our intuitive dial control with LCD display and built-in intelligence that gets smarter with every use make it easy to give favorite clothes the care they deserve. AI technology and advanced sensors detect fabric texture, load size and soil level to automatically select the perfect settings. All wrapped in a sleek, minimalist design—plus turbo-charged cleaning that puts time back into your day.
Q: Can the detergent dispenser be removed for cleaning?
A: Hello there. The detergent dispenser of this 4.5 cu. ft. Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence (WM5500HVA) can be removed for cleaning. Here are the steps: 1 Turn off the washer, and unplug the power cord. 2 Pull the drawer straight out until it stops. 3 Press down hard on the disengage button in the middle and pull the drawer completely out. 4 Remove the inserts from the drawer. 5 Clean the inserts and drawer with warm water. 7 Use a soft cloth or brush to clean and to remove any residue. 8 Do not use soap when cleaning the drawer and inserts. 6 Wipe off any moisture with a dry towel or cloth after cleaning. 7 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess. 8 Replace the drawer. ^Jolly
Q: Hello I am looking at the WM4000 and the WM5500. What are the differences between the 2?
A: Hi there. Thank you for sharing your inquiry with us. We understand your situation and appreciate the opportunity to help clarify the differences between the WM5500HWA and WM4000HWA models. Both washers share a similar capacity of 4.5 cu. ft. and are equipped with LG’s Inverter Direct Drive Motor with a 10-year warranty, ensuring a reliable and efficient performance. However, there are a few key differences between them: • Washer Programs and Options: - The WM5500HWA offers a broader range of customization with 25 washer programs and 15 washer options. - The WM4000HWA, on the other hand, features 12 washer programs and 13 options. This means the WM5500HWA is designed to give you more versatility in cycle selection and advanced features like AI Wash. • User Interface and Display: - The WM5500HWA comes with touch buttons and an LCD display for an intuitive, modern experience. - The WM4000HWA uses hard buttons paired with an LED display. Your choice may depend on your preference for tactile feedback versus a touchscreen interface. • Control Panel and Aesthetics: - The WM5500HWA features a control panel with a painted steel finish, lending it a premium feel. - The WM4000HWA’s control panel is made of plastic, which might differ in durability and look. Additionally, the available finish options differ slightly: the WM5500HWA is offered in Graphite Steel and White, while the WM4000HWA is available in Black Steel and White, which could influence the overall design and match with your home décor. • Additional Features: Both models include LG’s Dial-A-Cycle™, True Balance® Anti-Vibration System, and smart features such as Wi‑Fi connectivity and SmartDiagnosis™ (v3.0). However, the enhanced programmability and touch interface on the WM5500HWA might make it the preferred option for those seeking a more advanced washing experience. Troubleshooting Tip: If you decide to compare these models in your home, we recommend performing a quick functionality test once the unit is installed. For instance, verify that the control panel buttons (or touchscreen) respond accurately and that your selected cycles start correctly. Running a diagnostic cycle or a tub clean can be a great way to ensure everything is working as expected. https://www.lg.com/us/washers-dryers/lg-wm5500hwa-front-load-washer#pdp_specs For further assistance or if you have more detailed questions regarding installation or features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and thank you for choosing LG. —Renzo
Q: Model: LG wm5500hva - How quiet is this washing machine? What is the highest decibel level?
A: Quiet as a mouse.
Q: Does the washer door stay open to prevent odors when not in use?
A: Yes. There is a partial catch which allows air past the seal when not in use.
A: Hi there, Jack. Thank you for your question about the differences between the LG WM5500HVA and WM6700HBA washers. Here’s a comparison to help you decide: Key Differences: Capacity: WM5500HVA: 4.5 cu. ft. WM6700HBA: 5.0 cu. ft. Why it matters: The WM6700HBA offers more space, which may be better for larger households or those with bulkier laundry loads. ezDispense™: WM5500HVA: Does not have ezDispense. WM6700HBA: Features ezDispense™, which automatically dispenses the optimal amount of detergent and softener based on the load. Why it matters: If you prefer convenience and consistency in detergent usage, the WM6700HBA’s ezDispense feature is a significant advantage. Energy Efficiency: WM5500HVA: CEE Tier 2 WM6700HBA: CEE Tier 3 (Advanced) Why it matters: The WM6700HBA is more energy efficient, meaning it will consume less water and energy over time, saving you money on utility bills. Cycle Customization: WM5500HVA: 25 washer programs and 15 washer options. WM6700HBA: 25 washer programs but with 18 washer options (additional options like detergent and softener levels). Why it matters: If you like more customization, especially with detergent and softener usage, the WM6700HBA provides more flexibility. Size: WM5500HVA: 27” x 39” x 30 1/4” WM6700HBA: 27” x 39” x 33 1/8” Why it matters: The WM6700HBA is slightly deeper, so if space is a concern, the WM5500HVA might be a better fit. Additional Features: Both models have similar core features like AI DD®, TurboWash® 360°, steam technology, ThinQ® Smart Technology, and a stainless steel drum. Drum Light: Both models feature a drum light for easy visibility. Why Choose One Over the Other? Choose the WM6700HBA if you want larger capacity, automatic detergent dispensing (ezDispense™), and the most energy-efficient option. Choose the WM5500HVA if you don’t need ezDispense, prefer a smaller footprint, and want a more affordable, slightly smaller model. WM5500HVA - https://www.lg.com/us/washers-dryers/lg-wm5500hva-front-load-washer#pdp_specs WM6700HBA - https://www.lg.com/us/washers-dryers/lg-wm6700hba-front-load-washer#pdp_specs If you need further assistance or have more questions, feel free to send us a private message on Social Media @LGUSSupport. We’re happy to help! —Renzo
A: Normal wash is about 1 hour. You can do a quick wash for lightly soiled items. AI wash is touted as adjusting itself to load size but I haven’t used this. Lastly you can try small load but be careful if you even put a little too much soap in, machine will indicate too many suds and will take two hours to wash ! I’ve done this and had to turn off the washer and then do a spin cycle to get water out of the clothes.
A: Hello there, Loree. We understand your inquiry about your LG Front Load Washer (Model WM5500HWA) and whether it plays the same end-of-cycle chime as the matching dryer. Both the WM5500HWA washer and its counterpart dryers use the same default “End-of-Cycle” melody, and unfortunately, there is no way to switch to a different tune. The chime itself (that brief melody) is identical on both units. To help you tell them apart, here are a few suggestions: Adjust the Volume on One Unit • On the WM5500HWA washer, press the Options button > turn the dial to select Additional Settings > press ✔ (OK) > scroll to Signal > press ✔ (OK) > choose Off, Low, Medium, High, or Very High and press ✔ (OK) to save. This lets you make one machine much quieter or even mute it completely (while keeping the dryer’s signal loud), so you’ll know which one finished based on volume alone. • On the matching dryer (for example, DLEX5500W or DLGX5501W), press Options > Additional Settings > Signal and select the volume level. You can leave this at a louder setting while the washer is on Quiet or Off. Use the LG ThinQ® App for Distinct Alerts • If both washer and dryer are connected to Wi-Fi, enable push notifications in the ThinQ app for “Cycle Complete” alerts on each machine. This way, when the washer finishes, you’ll get a phone notification labeled “WM5500HWA cycle complete,” and when the dryer finishes, you’ll receive “DLEX5500W cycle complete,” for example. The visual app alert helps you distinguish regardless of the chime tone. Create a Simple Habit • Some users find it helpful to leave the washer door slightly ajar when both units are stacked. That way, you can glance at the washer door light or hear even the softer signal more clearly. • Or place a small note or colored sticker on each unit—listen for the chime, then look for that sticker to know exactly which one finished. https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/6532172.p?skuId=6532172 If you’d like step-by-step guidance on adjusting volume, setting up ThinQ notifications, or any other setup, please send us a private message on social media @LGUSSupport. We’ll be happy to walk you through each screen and setting to ensure you can immediately tell which cycle has ended. We appreciate your patience and are here to help with any further questions. —Renzo
Q: How do I get the child lock off
A: Hi, Kris. Thank you for reaching out to us about the LG Washer (WM5500HVA) model. To turn off the child lock on this unit, follow these steps: Press and hold the "Child Lock" button for about 3 seconds (this button may be labeled with a lock icon on your control panel). The lock icon should disappear from the display, indicating that the child lock has been disabled. For additional help, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-how-to-use-the-child-lock-feature--1366662755240. If you continue to have trouble or need further assistance, feel free to send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

Our intuitive dial control with LCD display and built-in intelligence that gets smarter with every use make it easy to give favorite clothes the care they deserve. AI technology and advanced sensors detect fabric texture, load size and soil level to automatically select the perfect settings. All wrapped in a sleek, minimalist design—plus turbo-charged cleaning that puts time back into your day.

LG's ultralarge capacity washer saves you time and energy while not compromising on cleaning performance. Our 6Motion technology uses up to 6 different wash motions to provide a smart cleaning experience that is gentle on clothes and maximizes washing performance. The 4.5 cu.ft. capacity on washer means you have the room to do more laundry in fewer loads. And ColdWash technology uses cold water and enhanced washing motions to penetrate deep into fabrics, giving you cold water savings with warm water performance.

When sleek good looks meet powerful cleaning and intelligent performance, you’ll experience laundry on a whole new level. TurboWash 360° cleans larger loads fast so you get more done while enjoying the same great washing performance. And forget about endless sorting—AI technology uses built-in sensors to detect fabric texture and load size and then automatically selects the right settings for advanced fabric care. Activate Smart Pairing in the ThinQ app, and the washer can even tell the dryer to select a compatible drying cycle, making it the ultimate laundry hack. The gentle power of steam reduces common household allergens in fabrics by more than 95%*. Durable and stylish tempered glass door with rose gold accents adds the perfect finish. *Based on certification by the Asthma and Allergy Foundation of America (AAFA)

Our intuitive dial control with LCD display and built-in intelligence that gets smarter with every use make it easy to give favorite clothes the care they deserve. AI technology and advanced sensors detect fabric texture, load size and soil level to automatically select the perfect settings. Then, ezDispense adds just the right amount of detergent and fabric softener for you, with capacity to clean 18 loads with 1 easy fill. All wrapped in a sleek, minimalist design—plus turbo-charged cleaning that puts time back into your day.
| Pros for LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Graphite Steel | |||
|---|---|---|---|
| Cons for LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Graphite Steel | |||
Customers are positive about the 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360's cleaning performance, ease of use, quiet operation, and large capacity. Many appreciate its sleek design and the numerous features it offers. However, some customers have expressed concerns regarding the readability of the display, the installation process, and the control panel's user-friendliness. A few also mentioned challenges with the start button.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Great washer! Easy to use, very quiet, lots of room for bulky items, get's clothes clean in half the time as my old washer. Extremely happy that we made this purchase!
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - White
Posted by BEHS
I bought this washer as a set, and when it was delivered...I wouldn't wait to use it! I am a pet owner, and I washed my first load of personal laundry. I noticed that the washer had a deep clean quality, and my laundry came out nice and clean....so I washe the dog blankets in the second load. The results were noticeable right away. All the dirt, dog hair, and dog odor were gone! I was very surprised! I most definitely recommend investing in this wahing machine! It is also a quiet, smooth running machine! I have owned my washer for a little over 1 month...and I am happy with it thus far...I feel I invested my money well! Thank u Best Buy! Ur awesome!
Posted by Bubbles
Simple interface that is easy to use. Great options. If you are willing, can setup the order of what options you use the most. Clothes are cleaner than my previous front loader. Super quiet and so much faster than my previous front loader too! Haven't used the steam feature yet. Love the color too.
Posted by SarahB
