LifeProof - FrĒ Protective Water-resistant Case for Samsung Galaxy S10+ - Asphalt

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 3 out of 5 stars

  Great case, but not what I expected.

  • Incentivized
  • My Best Buy® Elite Member
  • Verified Purchaser
  • Owned for less than 1 week

  I have owned two other lifeproof cases and comparing this one to them I am kinda disappointed. First, I want to say I love how slim this case is. That's the main reason I have always preferred lifeproof. It also feels very sturdy in your hands and makes me confident it will easily protect the phone. That said, the charging port cover does not feel as secure as I remember from previous versions. I'm skeptical it would actually keep water out. Another thing that's annoying is how much play there is between the built in screen protector and the actual screen. When typing on the phone you can feel your fingers depressing the screen protector. It is going to take some getting used to. So far I found pressing "p" and "q" to be quite annoying especially as sometimes it doesn't register. Swipe to text is not as bad, but I hate I am limited to that option. I was very shocked to see the front camera lens built into the screen protector was orientiented the wrong direction and slightly off to the left of where it should be. Definitely a major oversight of LifeProofs QA team. After seeing it a quick search of the web reveals many other cases with the same flaw. Makes me wonder what else is overlooked in their final inspection process....or if they even have one. Not sure how, or if, this will affect the use of the front cameras. The finger print reader.....big fail. I'm not sure who the engineer was who successfully got it to work repeatedly, but they are more skilled than me. I completely understand why they sent 3. The first two was for practice, the third was expected to be actually used. After failing the first two times to get it to separate from the tap, the third was successfully applied. Only for it to somehow slide up after installing the case. My attempt to salvage my last one was a failure. Now I'm left without being able to use a flagship function of my phone. Maybe that gap between the built in protector and the phone was the culprit of it being able to slide? All in all it seems lifeproof was under pressure to put out a case for the s10+. In turn we got a good product, that could have been great. My suggestion, orient the front camera cover, trash the stackable fingerprint sticker and build it into the built in protector.

  Posted 6 years ago by Jonathan

• Rated 4 out of 5 stars

  Do you really need 360 protection?

  • Incentivized
  • Verified Purchaser
  • My Best Buy® Member
  • Owned for 3 months

  This is not a protective case for everyone. If you really need to protect your Samsung Galaxy 10+ against water or snow, this is your best option. The rainbow effect will never leave the screen saver of this case. I tried with baby powder, Zeiss Wipes, alcohol, hair dryer, leave it in a place with good air conditioning and even Windex. He won't leave with anything. You will also find a space between the screen of your phone and the screen protector of this case, which will create a feeling of "Air Vacuum", when you are typing with your keyboard. It is supposed to be a fully enclosed 360 degree case, but the amount of particles and garbage that this case collects is incredible. It is a beautiful protective case, its design is very slim and lightweight. Its buttons are soft to the touch and I had no problems with the clarity in the photos. If you really do not need 360 degree protection, I recommend that you go through the Otterbox Defender Screenless Series and use the Insignia brand liquid protector. I applied two of these to my Samsung Galaxy S10 + and I never had a single scratch or mark on my screen. With Otterbox Defender Screenless Series you will be more than protected against falls and the sound will be better than with Lifeproof Fré (Although it is not bad with this Lifeproof Fré, it is much better with Otterbox Defender Screenless Series). Forget to mention that the grease marks on your fingers will always be in your Lifeproof Fré? I had no problems with the charging port cover. My Lifeproof Fré passed the immersion test by far. I don't know what happens, but despite all this, this case has something that seduces me and makes me always use it above my Otterbox Defender Screenless Series. Ahhh and also above my Lifeproof Nëxt. I think that's all.

  Posted 6 years ago by Marlitonl

• Rated 3 out of 5 stars

  Fingerprint Failure

  • Incentivized
  • Verified Purchaser
  • My Best Buy® Member
  • Owned for 2 weeks

  I've had a LifeProof case for the last several years and I was looking forward to using one for my new phone as well. The price has come down a little since I purchased my last case, which was nice, but the quality has also gone down. This case seems thinner and less high quality than the case that I had on my S8+. I do not feel like the piece that opens to charge the phone is as good as the last version of this case. It's always had a "snap" to close and this one comes open so easily, even happening sometimes when I take my phone out of my handbag. It seems like it would not be as water-resistant as it claims considering the piece flaps open randomly. The last case was waterproof and not resistant, so I know there will be some difference, but why make the case worse?! There is a little gap between the screen and the protector that makes a little click noise when I text. It did happen some on my last case, but it didn't bother me too much. This case has even more of a gap, so the noise is annoying. Then there is the fingerprint scan issue. It took me a very long time to get the fingerprint scan to work for this phone. It was incredibly frustrating to set up. I went through 2 of the 3 dots that are included. Finally got it set up, and it would only work half the time I tried to open with my fingerprint. After a few days, the stupid dot shifted somewhat in the case and then started lifting off the inside of the case, leaving my fingerprint unable to be read. I could spend the time redoing the dot, but it was so incredibly frustrating the first time that I don't even want to bother. I hate that I cannot use the fingerprint scan as easily as the S8+ and I wish that Samsung never moved it from the back of the phone. The main reason I wanted this case is the drop protection. I've never had an issue with a cracked screen in the past 5+ years of owning this type of case, so as far as that goes- I would recommend this case. If you cannot get past the possibility of never using the fingerprint scanner again, do not buy this case.

  Posted 6 years ago by Shanna