I read reviews on this laptop and a few said these are great and a few said they were trash. I had my Surface for less than a year. It froze constantly, especially when I was completing homework. It updated all the time and some updates would show "installing" and it would never install. It would never shutdown properly and I would have to force shutdown everytime. I turned it in to Geek Squad. The guy tried to reset the laptop to factory settings and afterwards the keyboard stopped working. I was able to get in store credit and Geek Squad guy told me to buy a Mac, just like the reviews said that I chose to ignore. I now own a Mac and have no issues other than getting used to a different OS. Don't buy this until Microsoft has proven they've up'd their game in this market like they have with XBOX.

First unit was to be determined defective after 6 hours and a return trip to BB to replace. Very frustrating. The exchange was smooth and fast, just your time and travel. Second unit, after installation went smoother for office 365, there were still glitches. After 10 hours of research, trying out different solutions, finally having an IT expert research, Found out that there is an INTERENAL SWITH YOU MUST CHANGE TO TAKE THE SURFACE FROM "S" STANDARD FACTORY OPERATION TO "PRO". Please note there is little anyone,( BB Geeks, on line support, IT Techs) knows of the change. Now I can add programs and applications to fit my business with out any GOOGLE and MICROSOFT ROADBLOCKS. End result excellent unit. To get to that point was a very frustrated 20 plus hours of trouble shooting, calling, travel.

Got a great deal on the surface laptop and have been nothing but happy with it. Had originally considered switching to a Chromebook for the speed and simplicity, but was convinced to stick with Windows for the time being as I was still in college at the time and needed office. Overall, getting widows 10S on this device has been a fantastic alternative to a Chromebook while still getting the best of windows. Keep in mind 10S isn't for everyone, and if you're planning to upgrade to 10 pro straight out of the box, you should probably consider another device with more RAM and perhaps an i7 instead of the i5 in this. It runs great on 10S, but I can see it struggling if you loaded a lot of software and programs running in the background.

I bought this laptop for my sister to use for taking some online classes. At first I wasn't sure about getting the version with only 4GB of memory although I found a YouTube video where someone was comparing the performance of the 4GB and 8GB versions. They said the 4GB version was fine for using Office apps and Web browsing and that's been my sisters experience too. The Surface team build exceptional hardware and this laptop also comes with a free upgrade to Windows 10 Pro for those that do not want to use Windows 10 S. The key difference is Windows 10 Pro can install any Windows software you might have while Windows 10 S can only install software from the Microsoft / Windows Store.

Christmas present for my son who is a senior in HS and looking at colleges. This will replace his 4 year old basic laptop. He has downloaded Steam and another streaming game app on the surface. Not a gaming laptop, but he says it works fine. I sat down with it and was impressed with the design. It feels solid. The screen looks amazing and is a touch screen. Came with Arc touch mouse and I like it a lot. When the Arc mouse is flat it is off and when you bend/curve it it turns on. I am a fan of the keyboard as it is like my SP3 keyboard with alcantara fabric on it instead of a hard plastic. Amazing it is so thin,light and well built. First thing I asked him to do was upgrade to Windows 10 as it is free until the end of the year. Only problem, Now my daughter wants a surface laptop.

Purchased primarily because BB was offering a steep discount-$225 off. This is an i5, 4GBRAM and 128SSD. I use this as my field laptop so large storage is not an issue. It does run Win10 surprisingly well on 4GB. It's best attribute is the beautiful screen (the best I've seen in the $700-800 range. Keyboard is comfortable and the trackpad is as good as a Mac's. Lacks ports but an inexpensive hub solved that problem. Win10S is a joke so I was happy they offered a free upgrade to Win 10 Pro. I took advantage of that right away. It's well made with quality materials. You just pay a premium for that. Hopefully it proves to be as durable as it is beautiful.

I bought a Microsoft Surface Laptop for a real good deal! Laptop is phenomenal. It's great for casual use. I like to write and blog, so this is perfect. Also great for school, writing papers or just surfing the web. Not great for gaming or media heavy activity. This laptop was perfect for me. IT was unfortunate however that there wasn't another color! I was forced to stay with the generic gray/silver color. An alternative color provided twice as much internal upgrades than I needed, and costed at least $400 more. Didn't need all that power anyways >_>. It's overall a great laptop. It's a bit small but I got used to it. Mind you, I'm coming from a 15" Toshiba Satellite. Definitely a big change! Laptop fits great in my satchel.

Walked into the store today to pick out a laptop for my wife. Salesman convinced us to buy this one. Got it home and started reading about it, and the first thing I learned is that this comes with Windows 10 S. If you're not familiar with this, it restricts you to using software from Microsoft's store. So if you use open-source apps like Thunderbird, Firefox, LibreOffice, etc., or even apps vendors don't sell through the store, you're almost out of luck. "Almost" because apparently you can upgrade to Windows 10 Pro for free until the end of the year. Still, I really don't like the idea of having to replace the OS of a brand new computer before even using it. Buyer beware. I may have more comments as we have more experience with the machine.