Viper Responder LE 4806V 2-Way Remote Start System & Geek Squad® Installation

I'm not sure how the product is because I cannot get the installation service that was promised. I purchased 2 of these units and along with all the extra parts you have to purchase to make the product work my total was $1,034.43. The product that was advertised at $299 became expensive at $517 each. When I purchased the product an appointment was setup to have it installed at another store because the store I purchased it at did not have an installer working at the location any more. A few days passed and I received a phone call from the store that was supposed to have installed them and informed me they no longer had an installer that could install the product. When I asked which store could I was told I would have to call around to each store because each store was responsible for their own schedule. After calling 8 stores I finally found one that said they could do it. The store is 1 1/2 hours from my house. The day comes for installation and I arrive at the store for the first install at 9:00 am as I was instructed to do and when I get in the store I'm told the installer is not scheduled to come in until 11:00 am. Now I'm stuck sitting in the parking lot because there is no time to drive back home and come back. As a father if I had not promised these to my daughters I would return them and think twice before I purchased another item that would require Best Buy employees to install them. No one at the store even bother to apologize for no one calling me to let me know if the change, is this the normal attitude from Best Buy for customers time.

This is by far the best system I've ever had. Viper is top of the line. Its worth paying the extra $100 over the basic system because the range is dramatically improved and I get confirmation that my vehicle is actually running. Its disappointing when you think you start your car and you get to it and it's still a block of ice. Totally worth it! I just added the smart start to it, it's so cool to be able to start my car from my phone. The installers are incredibly talented at their job and are very personable.

I bought this in store, when I got my date set up to bring In Kenny was great at explaining everything. I'm happy with my set up so far after 2 months