General
- Product Name: New Network Setup
- Brand: Geek Squad®
Other
- UPC: 400067472084

When your network is configured by a Geek Squad Agent, you can rest assured it is secure and set up for maximum performance.

Q: VPN set up

A: undefined

Q: Can you set up an Apple TV and sync iPad iPhone Mac book and Mac desk top to it

A: undefined

Q: Bridge

A: undefined

Q: help connecting my wireless net work to my vizio smart tv?

A: undefined

Q: will a tutor make a house call to explain how to use an ipod?

A: undefined

Q: CAN YOU COME OUT AND UPDATE FIRMWARE ON ONKYO RECEIVER

A: Receivers typically do not need firmware upgrades. Most receivers do not have a CPU that would need to be upgraded. I recommend that you stop by your nearest store and explain your particular situation to one of our Geek Squad Agents. They can help diagnosis your issue and provide a recommendation. If you are having operational difficulty, please consult the manual or call the companies support line first. You may be able to resolve your problem for free.

Q: Do you do housecalls

A: unfortunately. Please keep your pets caged, your house clean and accessible.

Q: We have two iPads, one iMac and one ibm laptop and one wifi printer. Will the service sync all of these and provide a secure System?

A: The service sets up the router, updates all firmware, and attches one device. Check our service menu for a more expensive service that will set up and connect multiple devices. Your network will be secure to the limit of device capabilities.

Customers are saying

Customers are satisfied with the friendly and knowledgeable agents who provided expertise and timely tech support. However, some customers experienced poor service, issues with the printer, difficulty adjusting to Windows 8, and long wait times for in-home assistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 2 out of 5 stars
Service has gotten progressively worse
I had used Geek Squad in the past and had been very pleased. But the last two times (4/14 and 1/15) have been VERY unsatisfactory. I won't bother with the 4/14 experience--I should have complained at the time. In January I purchased and scheduled for a new router be set up and a new network established. The Geek Squad rep (Mason Brown) called prior to arrival as requested, was prompt and polite and completed his task quickly. Except he did it INCORRECTLY. He did not set up the network properly. I only have wifi if I leave my desktop on. I cannot use wifi on my laptop, tablet, smart phone otherwise. I cannot connect my satellite TV service. He given me contact info in case "there were any problems". So when I discovered the problem I e-mailed him. We exchanged several messages. Then on the following Saturday he called me to see if he could come by. This was unplanned and I was at a play and had my phone off. I didn't pick up the message until the evening. I have tried to contact him by text and email since then with no response. I've been away so have not had a chance to follow up with the company. So now I will have to go through that. I am very unhappy. I did not receive what I paid for, If not resolved I will definitely be using social media!
Posted 10 years ago by schnauzermom
Rated 4 out of 5 stars
Geek Squad was to set up home network.
I am disappointed that my geek squad agent did not have a wireless booster in his car. He said he would complete the job after I purchased the Netware booster fm. Best Buy which I did immediately that afternoon. When I called to reschedule our guy to finish the job the operator was less than helpful especially when I asked for a particular person. Then she said computers were down and call back in an hour. I did with the same results. I tried a third time hours later in the day with the same problem. I have returned to work after an extended sick leave with limited time available to me now. I am frustrated. Thank goodness my wireless booster is working even though my printer is not.
Posted 12 years ago by Sharon1207
Rated 5 out of 5 stars
Quick & easy !
I can't comprehend this new Windows format. I can't find anything ! There are no task bars, or tool bars. I don't know how to create folders, or save to a file or folder. I had no idea that I would be forced to use Windows 8 instead or the Windows 7, which I have been using for ......how many years ? This is the first use of a computer in my home since my old PC broke down 8 years ago, and I am totally lost ! I have been using the PCs at work all those years, ( about 25 ). Can I go back to the Windows 7 program, so I can get more use out of this new laptop ?
Posted 12 years ago by Iquitafter3triesmaybe