OtterBox - Otter + Pop Defender Series Case for Apple® iPhone® XS Max - Winter Shade

Hi there!

We're sorry to hear about the issues you're having with your Otter + Pop case. For the stand, we usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone.
As for wireless charging, we've tested for compatibility with wireless charging, but we did determine that some PopTop materials may require removal in order to charge properly. We also suggest using chargers that are recommended by the phone manufacturer, as those are the ones we test our cases with. If you have any more issues with your case, give us a ring at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team