Questions & Answers
Q: QuestionIs this a replacement plan or we try to repair and then get you a new one?
Asked by Geo.
- A:Answer This plan, lets just say you buy a Xbox One Controller with this warranty. Now, lets just say you have it for a couple of months, and you begin to feel that it is not working properly like it use to. You take it in person and then it is exchanged for the same controller or another newer controller. If you exchange it for the same controller you pay nothing and the warranty also goes with that new controller and you warranty basically resets itself again.
Answered by ulisesuly
Q: QuestionWhy do you charge me now for the protection plan when the console doesn't ship until November? Why not wait until the console ships and then get your money?
Asked by Cornelius.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer The console and the plan need to be purchased at the same time, but the coverage period won't start until it ships.
Answered by GeekSquadSupport

Q: QuestionWhat is the cheapest protection plan you have for a Lenovo gaming laptop
Asked by Angie.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Dont know ask Best Buy!
Answered by Saint
Q: QuestionHow do I get warranty on Xbox series x console
Asked by GhostFace.
- A:Answer I just went and got the Geek Squad protection upon checkout. I honestly really don't even know how to use it if something were to go wrong. I didn't even get a receipt not a paper one anyways when I went to go pick it up I guess it's all in the order number. I'm sorry if that wasn't any help but I guess it's one of those things where you have to figure it out as you go along.
Answered by Danielle
Q: QuestionI just ordered an elite 2 controller and accidentally canceled the geek squad 2 year. Would I be able to Re purchase it for the controller within the return period? There's no option online to do it just says canceled
Asked by SnakeShake.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Thanks for your question! We should be able to help re-add the Geek Squad Protection or process a return / exchange if needed. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport

Q: QuestionI bought the first generation Xbox Elite controller and bought the warranty. I know that the second generation Elite controller came out not too long ago. If I have to warranty it will I get the first generation or second generation?
Asked by JorgeE.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Thanks for your question. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you need assistance with fulfilling your plan or have any questions, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
Answered by GeekSquadSupport

Q: QuestionIf we have a 2 yr extended warranty on the controller, and it breaks (joystick) is that something that is covered for replacement? and if so what would you do for getting it replaced. TiA
Asked by Tina.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Yes
Answered by Brandon
Q: QuestionHow much to repair a playstation 4
Asked by Anonymous.
- A:Answer Don’t repair it bro it’s 2022 try and get a ps5
Answered by NotABestBuyEmployee
Q: QuestionIf i buy a item for example the Xbox series x without warranty. can I always buy the warranty later on with it? or does it have to be right then and there on the spot I have to get it?
Asked by LaDodgers2020.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer I believe you have 14 days from date of purchase the protection plan, after that it is up to manager discretion.
Answered by Jglc
Q: Questionwhat is the cost for cleaning a ps5 game console ?
Asked by matthew.
- A:Answer How much it cost to clean my ps5
Answered by Mellissa
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