Questions & Answers

Q: QuestionDoes the Chromebook have a built-in microphone?

• A:Answer This Chromebook does have a built-in microphone.

Q: QuestionWhat is the screen resolution of the Chromebook?

• A:Answer The Chromebook features a screen resolution of 1920 x 1200 (WUXGA).

Q: QuestionIs the Chromebook's keyboard backlit?

• A:Answer This Chromebook features a backlit keyboard.

Q: QuestionWhat is the weight of the Chromebook?

• A:Answer The Chromebook weighs 2.84 pounds.

Q: QuestionI see the specs say it has a backlit keyboard. However, the one I received today doesn't have this feature. Is the BBuy spec sheet incorrect? Or did I get the wrong model?

Asked 1 year ago by ChromeBooker.

• A:Answer I went to the Acer website and it states this model does not have a backlit keyboard.

  Answered 1 year ago by Anonymous

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Q: Questionwhat is the chrome update expiration for the spin 312 ?

Asked 1 year ago by update.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the information the Google Help Center provided, the Acer Chromebook Spin 312 model CP312-1HN-34Z7 will continue receiving automatic updates until June 2033. Google Help Center: https://support.google.com/chrome/a/answer/6220366?hl=en#zippy=%2Clenovo%2Cacer For detailed information about the Intel® Core™ i3-N305 Processor, visit: https://www.intel.com/content/www/us/en/products/sku/231805/intel-core-i3n305-processor-6m-cache-up-to-3-80-ghz/specifications.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionIs this used and refurbished or is this brand new?? The Acer - Chromebook Spin 312 2-in-1 Laptop – 12.2" WUXGA Touch - Intel Core i3-N305 – 8GB LPDDR5 – 128GB eMMC - Sparkly Silver

Asked 7 months ago by Justin.

• A:Answer There is no indication this is a refurbished product and also Best Buy shows the warranty as a standard one year manufacturer's warranty.

  Answered 7 months ago by TeamAcer

  
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Q: QuestionWhat is the lowest sale price on this? For what it is, a $250 sale price would be more reasonable.

Asked 4 months ago by DavidG.

Q: QuestionCan you run Adobe Lightroom on this computer?

Asked 4 months ago by Sue.

Q: QuestionAre you able to use Boards on this?

Asked 4 months ago by JessY.

• A:Answer Yes, Chromebooks can be used with Boards. They integrate seamlessly via web browsers, apps, or by directly plugging in via USB/HDMI for touch interaction.

  Answered 4 months ago by TeamAcer

  
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Q: QuestionCan a touchscreen be disabled?

Asked 5 months ago by Tony.

• A:Answer Yes, the touchscreen can be disabled on a Chromebook. Here is a link to an Acer article with steps on how to do this: https://community.acer.com/en/kb/articles/11243-disable-touchscreen-functionality-on-acer-chromebooks

  Answered 5 months ago by TeamAcer

  
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Q: QuestionWill this be compatible with a hp deskjet 2800e printer. My current 6year old Chromebook doesn't seem to be.

Asked 6 months ago by Miko.

• A:Answer This printer should work with a Chromebook but we always recommend you check with the printer vendor to verify if that model can be used with the Chromebook devices.

  Answered 6 months ago by TeamAcer

  
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Q: QuestionIs there a stylis pen compatible with this chromebook?

Asked 7 months ago by deborah.

• A:Answer This Chromebook supports an active digital stylus pen or a USI stylus.

  Answered 7 months ago by TeamAcer

  
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Q: QuestionCan I play games like Fortnite on it while in the car?

Asked 7 months ago by Ef.

• A:Answer You can use a Chromebook online in a car by connecting it to a mobile hotspot from your smartphone, using a dedicated mobile hotspot device, or by utilizing your car's built-in Wi-Fi system.

  Answered 7 months ago by TeamAcer

  
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Q: QuestionDoes this Chromebook have a fan? Thanks!

Asked 8 months ago by ChromebookCindi.

• A:Answer Yes it does.

  Answered 8 months ago by TeamAcer

  
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Q: QuestionDoes it have a fingerprint scanner?

Asked 9 months ago by K1223.

• A:Answer This model does not have a fingerprint reader.

  Answered 9 months ago by TeamAcer

  
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Q: Questionis this device a Chromebook plus model?

Asked 10 months ago by Anonymous.

• A:Answer No, this model is not a Chromebook plus.

  Answered 10 months ago by TeamAcer

  
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Q: QuestionIs this device able to connect to a service plan for internet through T-Moble?

Asked 10 months ago by Smartypants.

• A:Answer No, this is a Bluetooth and wifi device only; it does not support 4G LTE or 5G.

  Answered 10 months ago by TeamAcer

  
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Q: QuestionCan you add more ram?

Asked 10 months ago by Libraryrat.

• A:Answer No memory is not upgradeable on the Chromebook products.

  Answered 10 months ago by TeamAcer

  
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