A:AnswerWe had this *same* issues with washed out colors when we first starting using the monitor. After doing a google search we found out it isn't the monitor. It was the settings on the PS5. Try this and you should have perfect intense color:
Especially if you are going from a TV to a monitor to play on a PlayStation. You will think there is something wrong with this monitor because the display will look grey-ed or grayed out. It is not the monitor. Go into your PS5 or other device and adjust the settings.
IF you have a PS5 you are trying to use with this monitor - You MUST go into the PlayStation settings and "DISABLE HDR" on the PS5.
Go to Settings> Screen and Video > Video Output> HDR
Change this to OFF.
You may have to fix the settings on the PS5 where you see the black box and gray cogs wheel and the white box with the gray cogs wheel to make sure your contrast and brightness weren't adjusted prior due to your television settings.
If you are not using a PS5 and are using another device - it would be the same on another gaming device. Look for HDR settings on the settings in your console. You can google your exact device say for example "XBOX Acer Nitro washed out display. What settings should I fix?" Google should walk you through which settings to adjust for your exact device.
I hope this helps you like it helped us! Just trying to pay it forward.
We thought the monitor was to blame at first and almost went back to the store with the monitor. It isn't the monitor. It takes two minutes to fix the settings.
