Questions & Answers

Q: QuestionCan the storage on this tablet be expanded?

• A:Answer Yes, you can expand the storage up to 1 TB using a microSD card, which is sold separately.

Q: QuestionWhat is the RAM of this tablet?

• A:Answer This tablet is equipped with 4 GB of RAM.

Q: QuestionHow long does the battery last on this tablet?

• A:Answer The tablet has a battery life of up to 14 hours.

Q: QuestionDoes this tablet come with a stylus?

• A:Answer No, the tablet does not include a stylus, but a Made for Amazon Stylus Pen is available separately.

Q: QuestionWhat operating system does this tablet use?

• A:Answer This tablet operates on the Fire OS 8 operating system.

Q: QuestionWhat is difference between the Amazon 10 and the new max 11? I have the 10 and wanting to buy a new one?

Asked 2 years ago by Susan.

• A:Answer Hello Susan, The Fire Max 11 Tablet has some upgraded specifications from the Fire 10. The New Fire 11 has a 10% Brighter Screen as well as an upgraded more durable body than the Fire 10. The Fire 11 also has 4GB of RAM which will allow for more fluid movement on the home screen as well as better multi tasking. The New Fire 11 has an upgraded rear facing camera which is 8 Mega Pixels where the Fire 10 was 5 which will allow for much sharper pictures. We also recently came out with the new version of the fire 10 Tablet. The new generation has 3 GB of RAM (50% more than previous generation), a 10% brighter screen with more than 2 million pixels, a 5 MP rear camera, and expandable storage to 1 TB. The new tablet is 10% thinner and lighter than the previous generation, too! Another benefit is that the screen has been strengthened with aluminosilicate glass! I hope that helps to explain the upgrades made to the new HD 10 tablet. Have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionQuestion answers show this can be purchased with or without lockscreen ads but when adding to cart, there's no option or specification as to which you're purchasing. Answers? Is it aftermarket purchase in setup or what?

Asked 2 years ago by Bolomark3.

• A:Answer The unit always comes with Ads Locked when buying from Best Buy. Once you receive it you can message amazon customer service to remove it for free. That’s what I did

  Answered 2 years ago by FadiHVerified Purchase

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Q: QuestionWhen I went to swap out the 64 GB card for a 128 GB card, I could not get the card slot to open. On my old Fire I had to go into settings, storage and select 'safely remove SD card'. My new Fire does not have. How can I change out SD card?

Asked 1 year ago by Duke.

• A:Answer Hi Duke! There shouldn't be anything you have to do on the tablet to enable the physical removal of the Micro SD Card, but I know that the holder on mine is SUPER tight. There is a Sim Card eject tool included in the box for the Fire Max 11, but you should also be able to use a paper clip to get the Micro SD Card holder ejected. iFixit has a great guide on making the swap, it came up for me looking online for "fire 11 max remove sd card" if you're looking for a visual guide to help out. The Fire Max 11 supports up to 1TB Micro SD Cards so you've got plenty of room for more space in the future too. I hope that helps, have a great rest of your day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionIs a cover available with purchase?

Asked 2 years ago by Anonymous.

• A:Answer I bought one at the same time I got my tablet for about $89. I have the cover that also has a keypad. I’m really enjoying traveling light. With the keypad, I can easily write anywhere. I love that Microsoft Office can be used with the tablet, but the keypad cover makes it so convenient. The cover I have is a stylish gray denim fabric with the Amazon logo. It is two pieces that attach magnetically and has 3 screen position settings. I Love it!

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I install You Tube with/on Amazon Fire Tablets ??

Asked 2 years ago by Deb.

• A:Answer Hi Deb, thank you for your question. Unfortunately the YouTube app is not available for download on Fire Tablets at this time, however, you can access YouTube via the Silk Browser. Hopefully this helps. Have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionHi I want to buy a tablet for the sole purpose of making TikTok videos. Can I make TikTok videos on this and edit the videos on this? Can video editing apps go on this tablet?

Asked 2 years ago by C.

• A:Answer You can definitely make Tik Toks on this tablet, as Tik Tok is supported on the Amazon App Store. The camera quality won't be as good as most cell phones though. As far as editing the videos, I'm not sure how many apps are available, but my past experience with the Amazon Store would be that there aren't many, or any of high quality. You can access the normal Google Play store thru these tablets, but it requires side loading (sort of like jailbreaking) to make it compatible to accept applications outside of Amazon's UI. You would probably be better off with a cheaper Samsung Galaxy Tab (A7 Lite, A8) or a Lenovo (M9, M10) that runs Android OS for your purposes.

  I would recommend:

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    Lenovo - Tab M9 - 9" Tablet - 32GB - Arctic Grey

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    Samsung - Galaxy Tab A8 10.5" 32GB - Wi-Fi - Gray

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    Lenovo - Tab M10 Plus (3rd Gen) - 10.61" - Tablet - 32GB - Storm Grey

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  Answered 2 years ago by ChapeShow

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Q: QuestionHi how much extra is the stylus pen since it does not come with the tablet?

Asked 2 years ago by C.

• A:Answer Hi C, The Fire 11 Max stylus pen retails for $34.99! Hope that helps!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionWill adapter to charge & use wired earbuds work with this? I got a Belkin 3.5mm Audio & USB-C Charge Adaptor, but the FM11 will not allow both at same time. If I unplug charge, audio works, if I unplug audio, charge works. The Belkin works on my phone.

Asked 2 years ago by RonS.

• A:Answer Unfortunately, you cannot charge and listen to music at the same time since this is not an Amazon adapter. Any third party adapter might not work due to it using different technology from the Amazon Fire Tablet software it was built on. Hope this helps, have a good day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: Questiondoes it come with spotify ads fire max 11

Asked 2 years ago by vin.

• A:Answer Hello vin! Spotify is a separate and unrelated music streaming service that is available for download with from the Appstore. I hope this answers your question and that you have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionDoes this use Amazon operating system or is it Android system?And does best Buy/Amazon have a keyboard case to use with this tablet?

Asked 2 years ago by 99Jeep4x4.

• A:Answer Main operation is Andriod OS, you can download Google Play App Store and use it like a google tablet. There is the amazon branded case, keyboard, and pen. Kinda expensive but worth it

  Answered 2 years ago by FadiHVerified Purchase

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Q: QuestionWill all my books automatically transfer to my new kindle from my old one?

Asked 1 year ago by Jackie.

• A:Answer Hi Jackie, and thank you for your question. Your kindle book library is stored in the cloud through your amazon account. Once your register your new Kindle to your account you can simply download your books to your new device. I hope this helps, have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionWhere can I purchase a replacement charge cord for my Kindle

Asked 1 year ago by LTCPAIN.

• A:Answer Hello LTCPAIN, Thank you for question. The Fire Max 11 tablet uses a USB-C charging cable, any electronics store will sell those. Hope this helps, have a nice day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionCan you print from this tablet?

Asked 2 years ago by Anonymous.

• A:Answer Hello, yes you can print from the Amazon Fire Max 11. You will need a wireless printer and then you can connect from the tablet to that printer. Have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionWhat is the age range for the fire max 11?

Asked 2 years ago by Anonymous.

• A:Answer Good Morning, Thanks for reaching out! The Amazon - Fire Max 11 tablet, vivid 11" display, octa-core processor, 4 GB RAM, 14-hour battery life, 64 GB - Gray is the perfect tablet for all ages. You can access Amazon kids to set parental controls for younger users and have access to productivity tools such as Microsoft 365 and additional accessories ( sold separately) like the made for Amazon stylus and magnetic keyboard. Hope this helps, have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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