A:Answer Thank you for reaching out. I'd be happy to assist.
To better understand the issue, could you please confirm whether the battery has not powered on since you first received it, or if it was previously working and only recently stopped turning on?
If the battery has never powered on out of the box, please try performing a cold start by following the steps in the article below:
https://www.se.com/us/en/faqs/FAQ000268871/
If the battery was working previously and there are no signs of physical damage or fault indicators, please perform a hard reset using the instructions in the following article:
https://www.se.com/us/en/faqs/FA158947/
If the issue persists after completing the applicable steps, please contact our Technical Support team for further assistance. Our agents are available Monday through Friday, 8:00 AM to 8:00 PM EST, at 1-800-800-4272, or via chat at:
https://www.se.com/us/en/work/help/
When contacting support, please have the model number and serial number available so our team can review the warranty status and help resolve the issue as quickly as possible.
We look forward to assisting you further.
