Questions & Answers

Name: ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router - Black
Brand: ARRIS
SKU: 6290772
Price: 84.99 USD
Rating: 4.5 (2305 reviews)

ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router - Black

Model:: SBG10; |
SKU:: 6290772

User rating, 4.5 out of 5 stars with 2305 reviews.

Highly rated by customers for:

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QuestionComcast customer. Have Netgear N600 dual band router and outdated/unsupported Motorola Modem SB6121. Looking to upgrade modem. Can I upgrade just the modem and continue using the current router or should I upgrade to a combo modem/router like SBG10?
Asked 5 years ago by Wally.
- Answer Purchased this modem to replace Cox modem. Although SBG10 is a combo modem, I kept my Apple WiFi modem for home networking. Installation was easy and works great.
  Answered 5 years ago by BigTT
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QuestionWill it work with the bundle on Comcast ( voice)
Asked 5 years ago by Bernieb.
- Answer Please note that SBG10 is a cable modem gateway ( modem and router inbuilt), it does not has VOIP ports so it won't work with your Comcast voice services. You can instead opt for the T25 modem that is compatible with Xfinity Voice
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionDoes this device works as a router/modem? With this device you won't need anything else other than an internet service provider? Thanks.
Asked 5 years ago by Yankeejr.
- Answer Correct this is a combo device with a cable modem and an inbuilt Wi-Fi router. You will need to have an active internet subscription from a cable internet service provider to use this device
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionI already have a spectrum WIFI modem but the internet signal does not reach up stairs. Can I hook this up to my existing cable line up stairs to run WIFI or do I need to call spectrum to set this up?
Asked 5 years ago by WFH.
- Answer No. You can’t install two modems. Your issue can be resolved by adding a Mesh WIFI system. You would connect the Mesh WiFi directly to your Spectrum modem and it will take over as your WiFI connection. You will then take the additional WiFi satellites and place them in your dead zones. The modem will still be needed to bring the internet into your house. Search Mesh WiFi on Best Buy and you will get different price points to choose from.
  Answered 5 years ago by Ronald
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QuestionCan I enable wifi from modem and just run ethernet. I get headaches from the wifi. Tx
Asked 6 years ago by 4994.
- Answer Hi, Yes, you can enable/disable the Wi-Fi from this gateway. You can utilize the two available gigabit ethernet ports to connect your wired devices.
  Answered 6 years ago by ARRIS SURFboard Team
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Questionis this a combo cable modem and router?
Asked 6 years ago by ravi.
- Answer Yes, it is both a modem and a router.
  Answered 6 years ago by CommunityAnswer
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Questionis it easy to turn wifi on and off with the web manager (not mobile app)?
Asked 1 year ago by AAAAA.
- Answer You can turn off the Wi-Fi features or set it in bridged mode to disable the wireless router functionality in the web manager.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionHi, Does this work with optimum in New York? Thanks
Asked 1 year ago by Optimum.
- Answer Optimum allows DOCSIS 3.1 modems on their Internet (no phone service) service for all Internet speeds. Please check with Optimum if they allow the SBG10 with your Cable Internet plan.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionCan the wi-fi be turned off with this router and just used wired?
Asked 2 years ago by Nikki.
- Answer It has 2 LAN ports so you can use those for router/PCs. You can turn off wireless by connecting to it at 192.168.0.1 and enter the password in the manual. In the general settings you just need to have all the wireless options unchecked.
  Answered 2 years ago by FredG
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Questiondoes it work with magic jack?
Asked 3 years ago by Richard.
- Answer Wow Magic Jack.. I haven't heard that in forever..in the early 90's it use to be on TV all the time. With that being said the magic jack takes an Ethernet plug from the jack to the modem so yes this would work. Hope this helps!
  Answered 3 years ago by Nashville
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QuestionCan the be set for 2.4 or 5 ghz
Asked 4 years ago by Craig1344.
- Answer Yes, both.
  Answered 4 years ago by ArrisModemRouter
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Questiondoes this work with CenturyLink?
Asked 4 years ago by Tina.
- Answer No, this device is not compatible to work with Centurylink's internet service
  Answered 4 years ago by ARRIS SURFboard Team
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Questionim looking for a modem for verizon
Asked 5 years ago by swampdog.
- Answer Please note that this modem is compatible to work only with cable internet services, it won't work with Verizon's internet services
  Answered 4 years ago by ARRIS SURFboard Team
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QuestionHello,is this device a modem or a router?i am planning to install some internet from Xfinity and I need to know if this device is enough or if I need to buy something else,Thanks
Asked 5 years ago by Tata.
- Answer it is both a router and modem combined very easy to install and works great with xfinity
  Answered 5 years ago by mommy
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Questioncan this modern work with Verizon?
Asked 5 years ago by vision.
- Answer No, this modem is not compatible to work with Verizon's service
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionHow many device can connect to this modem/router?
Asked 5 years ago by Cool.
- Answer You can connect 50 + devices ( wireless ) to this gateway device. Please note that the more clients connected to the device, the more shared bandwidth it will be
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionDoes this modem work well with Exede (Viasat) Internet? I have slow wifi speed, and need the modem to be able to handle more data from my tv usage and cell phone. I was told by my home internet/wifi installer to get another router. Thanks!
Asked 5 years ago by Starzz.
- Answer Viasat offers satellite internet services but this devices (SBG10) is compatible to work only with cable internet services.
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionCan this modom replace and work with my Centurylink? also what do i need to look for?
Asked 5 years ago by Hawkeye.
- Answer No, this device is not compatible with Centurylink's (DSL) internet services
  Answered 5 years ago by ARRIS SURFboard Team
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Questionwill this modem be able to supoort DSL from AT&T and wifi
Asked 5 years ago by Marilyn.
- Answer This device would work only with a cable internet subscription. It won't work with Fios, DSL (like AT&T)or satellite internet services
  Answered 5 years ago by ARRIS SURFboard Team
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Questiondo this box is both a router and Wifi? I am currently renting Xfinity box and want to just get my own box. Would this do the trick. Only need 25MBS.
Asked 5 years ago by Alex.
- Answer Yes, this is both a Cable modem and WiFi router.
  Answered 5 years ago by JayD
  Answer this question

Showing 21-40 of 390 questions

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Questions & Answers

ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router - Black

Q: QuestionComcast customer. Have Netgear N600 dual band router and outdated/unsupported Motorola Modem SB6121. Looking to upgrade modem. Can I upgrade just the modem and continue using the current router or should I upgrade to a combo modem/router like SBG10?

Q: QuestionWill it work with the bundle on Comcast ( voice)

Q: QuestionDoes this device works as a router/modem? With this device you won't need anything else other than an internet service provider? Thanks.

Q: QuestionI already have a spectrum WIFI modem but the internet signal does not reach up stairs. Can I hook this up to my existing cable line up stairs to run WIFI or do I need to call spectrum to set this up?

Q: QuestionCan I enable wifi from modem and just run ethernet. I get headaches from the wifi. Tx

Q: Questionis this a combo cable modem and router?

Q: Questionis it easy to turn wifi on and off with the web manager (not mobile app)?

Q: QuestionHi, Does this work with optimum in New York? Thanks

Q: QuestionCan the wi-fi be turned off with this router and just used wired?

Q: Questiondoes it work with magic jack?

Q: QuestionCan the be set for 2.4 or 5 ghz

Q: Questiondoes this work with CenturyLink?

Q: Questionim looking for a modem for verizon

Q: QuestionHello,is this device a modem or a router?i am planning to install some internet from Xfinity and I need to know if this device is enough or if I need to buy something else,Thanks

Q: Questioncan this modern work with Verizon?

Q: QuestionHow many device can connect to this modem/router?

Q: QuestionDoes this modem work well with Exede (Viasat) Internet? I have slow wifi speed, and need the modem to be able to handle more data from my tv usage and cell phone. I was told by my home internet/wifi installer to get another router. Thanks!

Q: QuestionCan this modom replace and work with my Centurylink? also what do i need to look for?

Q: Questionwill this modem be able to supoort DSL from AT&T and wifi

Q: Questiondo this box is both a router and Wifi? I am currently renting Xfinity box and want to just get my own box. Would this do the trick. Only need 25MBS.

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QuestionComcast customer. Have Netgear N600 dual band router and outdated/unsupported Motorola Modem SB6121. Looking to upgrade modem. Can I upgrade just the modem and continue using the current router or should I upgrade to a combo modem/router like SBG10?

QuestionWill it work with the bundle on Comcast ( voice)

QuestionDoes this device works as a router/modem? With this device you won't need anything else other than an internet service provider? Thanks.

QuestionI already have a spectrum WIFI modem but the internet signal does not reach up stairs. Can I hook this up to my existing cable line up stairs to run WIFI or do I need to call spectrum to set this up?

QuestionCan I enable wifi from modem and just run ethernet. I get headaches from the wifi. Tx

Questionis this a combo cable modem and router?

Questionis it easy to turn wifi on and off with the web manager (not mobile app)?

QuestionHi, Does this work with optimum in New York? Thanks

QuestionCan the wi-fi be turned off with this router and just used wired?

Questiondoes it work with magic jack?

QuestionCan the be set for 2.4 or 5 ghz

Questiondoes this work with CenturyLink?

Questionim looking for a modem for verizon

QuestionHello,is this device a modem or a router?i am planning to install some internet from Xfinity and I need to know if this device is enough or if I need to buy something else,Thanks

Questioncan this modern work with Verizon?

QuestionHow many device can connect to this modem/router?

QuestionDoes this modem work well with Exede (Viasat) Internet? I have slow wifi speed, and need the modem to be able to handle more data from my tv usage and cell phone. I was told by my home internet/wifi installer to get another router. Thanks!

QuestionCan this modom replace and work with my Centurylink? also what do i need to look for?

Questionwill this modem be able to supoort DSL from AT&T and wifi

Questiondo this box is both a router and Wifi? I am currently renting Xfinity box and want to just get my own box. Would this do the trick. Only need 25MBS.