Questions & Answers

1-10 of 41 Questions
  • Question
    What's happens when the battery's die? Do you just kick in the door?   (9 Answers)

    By Red May 8, 2016.

    Answers
    • Best 
      Answer

      No, since smart lock mounts from the inside you can simply open the door with key as usual. From the inside the smartlock serves as a lock lever (thats even easier to use from my perspective). If the battery dies youll simply use the door as you would before you had installed it.

      By Triet188 May 16, 2016.

    • Question
      with the August Home Kit Blue tooth deadbolt do you have to purchase August - Connect AC-R1 Adapter for August Smart Lock in order to be able to lock & unlock remotely?   (4 Answers)

      By TAM1525 May 26, 2016.

      Answers
      • Best 
        Answer

        Not exactly. If you have a 4th generation Apple TV the August lock will connect to your wifi network through it. You can then control remotely through third party home kit apps (but not August's app). "Devices" and "MyTouchHome" are both apps that will let you control the lock remotely and are available in the App Store. You are also able to use Siri on your apple device (iPhone, iPad, and apple watch all work for me) remotely through the Apple TV. Set up is easy, the app walks you through connecting to home kit and it only takes a minute. Without a 4th generation apple tv the lock does require either the Connect Adapter or the August Doorbell Cam for remote use. If you are considering a doorbell cam you do not need the connect as it will act as the wifi bridge.

        By Nick June 13, 2016.

      • Question
        what are the differences between the homekit (SKU: 4640900) and the regular smart lock (SKU: 4271143)?   (2 Answers)

        By jack June 15, 2016.

        Answers
        • Best 
          Answer

          HomeKit works with Siri. "Siri lock the door". And it's more stable. The original one has pretty bad reviews, the HomeKit enabled one has a ton of bug fixes.

          By Nope June 27, 2016.

        • Question
          If the lock stops working, how to you deadbolt your door from the inside   (5 Answers)

          By CM December 26, 2016.

          Answers
          • Best 
            Answer

            The inside is a complete knob. You can just turn it the same way you do with a regular deadbolt. You can do this anytime with power or without

            By Cellman January 12, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Can you wire this up to use the home AC so you don't have to keep replacing batteries?   (5 Answers)

          By 4pearlywhites June 6, 2016.

          Answers
          • Best 
            Answer

            No sir, only Batteries. Cheers.

            By DrAj December 2, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Can you use this on the inside and have a regular deadbolt on the outside? I have an autistic daughter that escapes and we're trying to keep her in.   (5 Answers)

          By Anonymous May 6, 2016.

          Answers
          • Best 
            Answer

            This lock is installed onto your existing deadbolt and will still open with your current key from the outside. The lock is still able to be turned to lock and unlock by hand on the inside, so it would likely not be effective for preventing your daughter from escaping. Hope it helps, good luck.

            By Nick June 13, 2016.

          • Question
            Does this work with Nest?   (5 Answers)

            By Daniel July 7, 2017.

            Answers
            • Best 
              Answer

              No, in itself, it doesn't. Nest and August though works with other hubs such as Logitech Harmony Hub as per descriptions

              By DTerms July 9, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            so if it is wireless what security is in place to prevent a tech savy person from hacking it? does it rely on your wireless internet security or does it have something built in? and what is it?   (2 Answers)

            By lm54 March 7, 2017.

            Answers
            • Best 
              Answer

              It uses Bluetooth to communicate between the phone and lock when you are home. Bluetooth has its own encryption and key pairing standards which are strong enough that it would be much easier to kick in the door or bust a window. There is a wireless add on called the connect which connects it to the internet. Between hacking in vs a quick physical attack a thief would rather be in and out vs taking the time to run decryption on something that isn't really much of a barrier anyway. Besides, you can pick the lock faster than hacking it.

              By Anonymous March 7, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            Currently the door needs to be pushed in to get the deadlock to easily lock or unlock. The door is a little off centered. Will this be a problem for the Smart Lock?   (5 Answers)

            By Chris January 17, 2017.

            Answers
            • Best 
              Answer

              If your current setup requires you to manually push in your door to lock or unlock, you will need to have that addressed before any automatic door lock product will work reliably for you. They do provide some recommendations for what may work for your situation, but there are two options: 1. Have a repairman adjust your door 2. Purchase a tapered replacement bolt from a hardware store. The end of the bolt that comes out will be tapered to catch the opening in the frame and essentially help close the door fully. Depending on how much force your door requires, this may or may not be a viable option.

              By jrodri7 January 18, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Does it work with Alexa from amazon   (5 Answers)

            By Ralphy December 13, 2016.

            Answers
            • Best 
              Answer

              Hmm? Let me try. "Alexa, Unlock Laundry Room door." [click] Yep, it works.

              By MelB July 21, 2017.

              • Verified Purchaser
              • My Best Buy® Member

          Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions