A:Answer Thank you for reaching out with your question about connecting our Best Buy essentials™ Wireless Keyboard to your PS5. This keyboard and mouse bundle uses a single USB receiver to connect both devices. Since your mouse is working when the receiver is plugged into the PS5's USB port, the receiver itself seems to be functioning correctly. The keyboard in this bundle typically connects wirelessly to the receiver automatically once the receiver is plugged in and the keyboard has batteries. There is usually no separate pairing button on the keyboard itself.
Since the keyboard isn't working, please first double-check that the batteries inside the keyboard are new and inserted correctly, paying attention to the positive (+) and negative (-) markings. If the batteries are good, try turning the keyboard's power switch off and then back on. Sometimes this can help establish the connection.
If the keyboard still isn't working after trying these steps, there might be a specific compatibility issue with the PS5 or a potential problem with the keyboard itself. For further assistance in troubleshooting this issue, please contact our Best Buy essentials customer support team (1-866-597-8427). They can provide more specific guidance and help resolve the connection problem. - Mae | BestBuy Essential Support
