A:AnswerHi,
No, Best Buy Totaltech Yearly Subscription appliance coverage only applies to appliances purchased from Best Buy while the membership is active.
This information is confirmed on the Best Buy website:
Does a My Best Buy Total™ membership cover tech support on devices purchased outside of Best Buy?
My Best Buy Total™ offers 24/7/365 tech support on all devices, no matter where or when they were purchased. However, the appliance protection plan included with My Best Buy Total™ only covers appliances purchased from Best Buy while the membership is active.
If you are looking for appliance coverage for an appliance purchased outside of Best Buy, you may want to consider purchasing a standalone appliance protection plan from another company. There are many different companies that offer appliance protection plans, so you can compare prices and coverage options to find the best plan for your needs.
I hope this info helps!
A:AnswerYes, free standard installation and delivery is included under your Best Buy Total Tech. We can certainly assist you with setting up your new TV and getting your TV app installed under your membership. You will want to make sure you have signed up for the service beforehand so your installation agent can assist you with getting the app installed. As I do not know what TV you are purchasing, I can’t say yes or no on the Fire or Roku stick, but if you are purchasing a new smart TV, chances are it will support YouTubeTV without an issue and you won’t need either. Please call us anytime 24/7/365 at 1-888-BESTBUY (1-888-237-8289) or speak with a friendly blue shirt in store and we’ll be happy to look at the TV specs with you. This way we can make sure you are getting the TV that is best for your needs.
A:Answertheir new plan is no free installs and 20% off in home service of any kind. Was all free with $200 total tech plan. Now for $179 you get a 20% discount only. We re done with them. They had the best thing going and were bringing folks back and now stores are empty again and folks turning back to Costco and amazon. Biggest mistake since they tried to force people to get the credit card to earn pints on Apple. Stopped buying apple there that day. They’ll be an online store only at best within 5 years. You also can no longer call the store and talk to them. They have like 40 people working and 4 customers but can’t answer the phones anymore. Lol. Circus now imo. Run.
A:AnswerHi,
Totaltech does not cover lost or stolen items. However, Best Buy does offer additional lost and theft protection plans for select devices. You can learn more about these plans on the Best Buy website.
I hope this info helps!
A:AnswerThis is a great question! Open box purchases will still qualify for free standard installation and all other benefits included with the Totaltech membership. To see the full list of benefits offered under the plan visit www.bestbuy.com/Totaltech
A:AnswerHi there fellow member,
Totaltech members get a 10% discount on most purchases at Best Buy, including appliances. However, you can't use the Totaltech discount on items that are already on sale. So, if you see a fridge that's on sale, you'll have to choose between the sale price and the Totaltech discount.
One thing to keep in mind is that Totaltech members also get free delivery and installation on most appliances. So, even if you can't use the Totaltech discount on the sale price of the fridge, you might still save money on delivery and installation.
I hope this info helps! ;)
A:AnswerHey there!
To change the credit card used with your Geek Squad membership, you can either call Best Buy customer support at 1-888-BESTBUY or chat with a customer support representative online at the Best Buy website.
When you contact customer support, be sure to have your Geek Squad membership number and your new credit card information ready.
The customer support representative will be able to update your payment information and make sure that your Geek Squad membership is active.
I Hope this info helps!
A:AnswerHey,
Yeah, Totaltech memberships renew automatically by default, and Best Buy does keep your card on file for renewal.
You can cancel auto-renewal at any time by logging into your Best Buy account or calling BEST BUY.
I hope this helps!
A:Answerthe phone numbers listed on here are BOGUS! A man with a heavy foreign accent wants to access your computer to set up an appt to repair a TV! I don't think so!
A:AnswerHey there, fellow Totaltech member!
As a Totaltech member, you have a 60-day return period on most items, including dishwashers. This means that you have 60 days from the date of purchase to return your dishwasher for a full refund.
You can return your dishwasher to any Best Buy store or by mail. To return by mail, you can create a return shipping label on Best Buy's website.
Here are some THINGS TO KEEP IN MIND when RETURNING a dishwasher:
The dishwasher must be in original condition, with all packaging and accessories.
You must have your original receipt or proof of purchase.
You may be charged a restocking fee if the dishwasher has been installed or used.
If you have any questions about returning your dishwasher, please contact Best Buy customer service.
I hope this helps!
Best regards
A:AnswerHey there!
Yes, ceiling speaker installation is covered under your Totaltech™ Yearly Subscription.
To answer your question in more detail, Totaltech™ Yearly Subscription covers the installation of up to two ceiling speaker systems per year. This includes the mounting of the speakers, the running of the wires, and the connection of the speakers to your audio receiver.
To schedule a ceiling speaker installation, simply contact Best Buy customer support or schedule it online. When you schedule the installation, be sure to have the following information ready:
The type of ceiling speaker system you have
The desired location for the speakers
Any special requirements you have
A Geek Squad technician will come to your home or office to install the ceiling speaker system and make sure that it is working properly.
I hope this helps! Let me know if you have any other questions.
Cheers!
A:AnswerHi,
Yes, Best Buy Totaltech covers pet damage, including damage caused by chewing. This includes earbuds, chords, and any other eligible product that is covered by the Totaltech membership.
According to the Best Buy Totaltech terms and conditions, the membership covers "accidental damage from handling, including drops, spills, and cracks." This also includes damage caused by pets.
To file a claim for pet damage, you can visit a Best Buy store or call the Geek Squad at 1-888-BESTBUY (1-888-237-8289). You will need to provide proof of your Totaltech membership and the damaged product.
Once your claim is approved, Best Buy will either repair or replace the damaged product, depending on the extent of the damage. If the product cannot be repaired, Best Buy will replace it with a new or comparable product.
Here are some examples of pet damage that are covered by Best Buy Totaltech:
Earbuds that have been chewed by a dog
Chords that have been scratched by a cat
A TV screen that has been cracked by a paw
A laptop that has been spilled on by a pet
A gaming console that has been knocked over by a pet
It is important to note that there are some exclusions to the Best Buy Totaltech coverage. For example, the membership does not cover lost or stolen products, or damage caused by intentional abuse.
If you have any questions about whether or not your pet damage is covered by Best Buy Totaltech, you can contact the Geek Squad for assistance.
I hope this helps!
A:AnswerHi KCarey,
Yes, the membership still includes free standard installation of all car audio equipment bought from Best Buy. This includes car receivers, speakers, amplifiers, and subwoofers. It also covers free installation of select car security and navigation systems.
To get free installation, you must purchase the car audio equipment from Best Buy and have it installed by a Geek Squad Autotech. Free installation is not available on do-it-yourself (DIY) installations.
Here are some additional things to keep in mind about free installation with My Best Buy Total Membership:
Free installation is only available on car audio equipment purchased from Best Buy.
Free installation is for standard labor only. Additional charges may apply for vehicle-specific parts and additional manual labor.
Free installation is not available on commercial installations.
Free installation is not available in all locations.
If you have any questions about free installation with My Best Buy Total Membership, contact Best Buy customer service at 1-888-BEST BUY (1-888-237-8289) or chat with a representative online. They will be able to help you.
I hope this helps!
A:AnswerYes but their new plan is no free installs and 20% off in home service of any kind. Was all free with $200 total tech plan. Now for $179 you get a 20% discount only. We re done with them. They had the best thing going and were bringing folks back and now stores are empty again and folks turning back to Costco and amazon. Biggest mistake since they tried to force people to get the credit card to earn pints on Apple. Stopped buying apple there that day. They’ll be an online store only at best within 5 years.
A:AnswerHi,
Yes, Best Buy Totaltech Yearly Membership can help with both email problems and computer security.
Here are some of the relevant benefits:
Unlimited tech support: You can call or chat with Geek Squad experts 24/7/365 for help with any tech issue, including email and computer security.
Free support for up to 3 PCs and/or tablets: If you have multiple devices in your household, you can get help with all of them for the price of one membership.
20% off labor for repairs and advanced services: If your computer needs to be repaired, you can save money on labor costs with your Totaltech membership.
Internet security software is included: You'll get free access to internet security software to help protect your devices from malware and other threats.
The Best Buy website confirms that Totaltech can help with email problems and computer security. On the Totaltech support page, it states that Geek Squad experts can help you with the following:
Setting up and configuring email accounts
Troubleshooting email problems
Removing malware and viruses
Securing your computer and network
Optimizing your computer's performance
Overall, Best Buy Totaltech™ Yearly Membership is a good option for people who need help with email and computer security. It provides unlimited tech support, 20% off labor for repairs, and free internet security software.
However, it's important to note that Totaltech is not a replacement for a good antivirus program. You should still install and run antivirus software on all of your devices, even if you have Totaltech membership.
I hope this info helps!
A:AnswerHi,
According to the Best Buy website, the following computer tech aspects are covered by Totaltech:
Printer setup and troubleshooting: Geek Squad experts can help you set up your printer and troubleshoot any problems you may be having. This service is available both in-store and remotely.
24 months of Best Buy protection: If your printer breaks down during the first 24 months of ownership, Totaltech will repair or replace it, free of charge. This is like having an extended enhanced warranty on your printer.
Free 2-day shipping: Totaltech members get free 2-day shipping on all printers and ink purchased from Best Buy. This can save you a lot of money, especially if you buy ink frequently.
Exclusive member prices: Totaltech members get exclusive discounts on printers and ink. These discounts can be significant, so it's worth checking them out before you make a purchase.
Extended return and exchange window: Totaltech members have a longer return and exchange window for printers than regular customers. This gives you more peace of mind in case you're not happy with your purchase.
Everyday savings on repairs: Totaltech members get everyday savings on printer repairs. This can save you a lot of money if your printer breaks down after the warranty period has expired.
Dedicated member support: Totaltech members have access to dedicated member support for their printers. This means that you can get help from a Geek Squad expert quickly and easily, without having to wait in line.
I hope this info helps!
A:AnswerHi,
The protection plan that's offered on all purchases is a single-item plan that covers your product for accidents and malfunctions. It typically lasts for one or two years, and you have to pay a deductible if you need to use it.
Totaltech is a membership program that covers all of your tech, no matter where you bought it. It includes up to two years of product protection on most new Best Buy purchases, plus unlimited tech support and other benefits.
A little late but I hope this helps to clear up your doubts!
A:AnswerI also did not know until I started getting emails to update my card that my yearly subscription was up that I never signed up for! I have sent multiple replies to get them to stop trying to take it out as it will mean i can not pay other bills. I will be checking to see if they took it out last year without my permission and checking into seeing if it is actionable. This is a huge stress I did not need with health problems will never set foot in a best buy again. Zero trust and will let others know
A:AnswerHey there!
Unfortunately, Totaltech doesn't cover purchases retroactively. So, if you bought your iPhone 15 Pro last weekend, you won't be able to add Totaltech to your purchase and have it cover your phone.
However, you can still purchase Totaltech and have it cover all of your other tech, even if you didn't buy it at Best Buy, but that you bought while you had an active membership.
I would go to the store, speak with an associate to see if could return the phone, buy the Total Tech Membership, and then buy the same phone with the membership already activated so it gets AppleCare+ automatically.
I hope this helps!
