Questions & Answers

Q: QuestionHello, Have Digital Media Receiver in cars that are not connecting to Android Auto. I'd pay $200 to someone to get it work. Would Best buy work with our phones that were purchased elsewhere and connect them to auto receiver we purchased from them?

Asked 3 years ago by Jeff.

• A:Answer Worst experience at Germantown store.Unprofessional and unethical store associate and store manager.Highly trained in bait and switch policy.

  Answered 3 years ago by Robin7Verified Purchase

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Q: QuestionDoes total tech get me access to an nvidia GeForce founders edition graphics card? I’ve been trying for over a year to get one but can’t beat the bots and would pay for total tech if it got me access to one.

Asked 3 years ago by Marshman.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer Been a member for about 3 months so far. There have been very few exclusive console drops and ZERO exclusive GPU drops.

  Answered 3 years ago by jm91rs

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Q: QuestionDo they offer exclusive restock info on ps5 if you sign up for the total tech service?

Asked 4 years ago by helpmefindaps5.

• A:Answer They do but its about impossible to get one. a waste of time

  Answered 4 years ago by Michelle

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Q: QuestionHow to turn off auto renewal?

Asked 18 hours ago by Bingo.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer You are able to edit your membership settings by signing into your My Best Buy account. Please note that if your membership ends, you will lose any protection plans that you have through this program.

  Answered 12 hours ago by Memberships Expert Team

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Q: QuestionDoes best Buy offer military discounts on purchases

Asked 1 day ago by Discount.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Thank you for asking! While we don't offer a military discount, we work hard to stay competitive with our prices and deals. We also offer a Price Match Guarantee to help you save even more. We truly appreciate our veterans—both customers and employees—and are always here to help.

  Answered 12 hours ago by Memberships Expert Team

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Q: Questiondoes this include Webroot

Asked 2 days ago by Steve.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer No, the My Best Buy Total membership does not include Webroot's Antivirus program. Your membership does provide you with 24/7 access to the Geek Squad, whether in-store, online, or on the phone.

  Answered 12 hours ago by Memberships Expert Team

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Q: Questioni am a hobby streamer on twitch and my streamlabs is giving me issues and i can't stream when i normaly can. Can you help getting streams up and running? My pc is top notch.

Asked 3 days ago by Warn1ng.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi there! We'd be happy to help. You can start a remote support session right here: https://www.bestbuy.com/services/remotesupport. If you'd like to schedule an in-store service, you can do so right here: https://www.bestbuy.com/service-triage/home.

  Answered 3 days ago by Memberships Expert Team

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Q: QuestionI have the Geek Squad Protection Plan and wonder if it includes tv set up

Asked 6 days ago by Sharon.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer no

  Answered 5 days ago by VeggieValVerified Purchase

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Q: Questiondoes total tech support cover all my tech products even if I didn't buy it from Best Buy?

Asked 6 days ago by Thomas.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer yes

  Answered 5 days ago by VeggieValVerified Purchase

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Q: QuestionDoes Best Buy Total have a price guarantee if I find product from another vendor will Best Buy Total refund the difference

Asked 1 week ago by Steve.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer yes

  Answered 5 days ago by VeggieValVerified Purchase

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Q: QuestionDoes best buy membership include indtallation

Asked 1 week ago by JohnY.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer yes

  Answered 5 days ago by VeggieValVerified Purchase

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Q: QuestionCan I purchase an extended warranty beyond two years? For example, appliances usually allow a 4-5 year extended warranty. Do I purchase that at time of purchase or do I wait till the two years are up first and how would I track that if so?

Asked 2 weeks ago by Deliverance.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer after the 2 years

  Answered 5 days ago by VeggieValVerified Purchase

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Q: QuestionWill the geek squad do data transfers from an old computer (Windows 10)) to a new computer (Windows 11) which is already set-up and operating?

Asked 2 weeks ago by James.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer yes! worry free if you get the yearly membership which is less than if you paid separately to do it.

  Answered 1 week ago by vanilla55Verified Purchase

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Q: QuestionDoes best buy total cover transferring my files from my old desktop to the new desktop. Can they clean up my files?

Asked 2 weeks ago by Linda.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer I believe they can if you purchase the Best Buy Total membership.

  Answered 1 week ago by CFowlerVerified Purchase

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Q: QuestionI have a best buy Total Membership and need help fixing my TV; how do I arrange for a home repair visit

Asked 3 weeks ago by larry.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello, Larry! Thank you for leaving us a review. We can certainly understand needing support with your TV. We recommend our customers to either call our Geek Squad team or schedule an appointment with them online. We have provided a link below for reference. https://www.bestbuy.com/service-triage/home

  Answered 2 weeks ago by Memberships Expert Team

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Q: QuestionIf I purchase the My Best Buy Total Membership today, will it cover my older Dell laptop.

Asked 3 weeks ago by Otis.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer I believe so. I went in for service to my 3-year old laptop and the membership was cheaper than getting it repaired A La Carte.

  Answered 3 weeks ago by CarolynCVerified Purchase

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Q: QuestionWhat happened if tv doesn't work anymore after 1 year 2 months? I'm totally confused on what is covered by this plan.

Asked 3 weeks ago by Ioana.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer If you haven't paid for the yearly membership again for tis before the two months then i think that protection plan isn't there anymore?

  Answered 3 weeks ago by David

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Q: QuestionDoes Best Buy offer free haul away

Asked 3 weeks ago by Bill.

• A:Answer After transferring data to a new computer, they took the old computer for recycling.

  Answered 3 weeks ago by DaveH

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Q: QuestionDoes the $179.99 membership covers for loss and theft?

Asked 3 weeks ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Nope.

  Answered 3 weeks ago by Jaye

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