Questions & Answers

Q: QuestionIf i purchase multiple appliance at once, and i tack on total tech, does it cover all or do i have to purchase for each applliance?

Asked 8 months ago by interested.

• A:Answer Every one

  Answered 3 months ago by stoneface

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Q: QuestionI think my computer was hacked. An email I sent went to about 12 extra random people in my contacts. Can you help me?

Asked 8 months ago by zamba.

• A:Answer they can help

  Answered 2 months ago by CarolK

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Q: QuestionDoes total include hanging tvs on the wall

Asked 8 months ago by Que.

• A:Answer Call them and Ask !

  Answered 3 months ago by BruceVerified Purchase

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Q: QuestionBeen a Total Tech Member since the program was introduced, does it no longer cover TV mounting if I need to replace a unit?

Asked 8 months ago by Phil.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer It has been handled

  Answered 1 month ago by JessicaSVerified Purchase

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Q: QuestionWith this plan, if I bring my laptop, a new hard drive, and a thermal pad, will they clone my old hard drive and install the new hard drive and thermal pad into my laptop?

Asked 8 months ago by ZSpark18.

• A:Answer It had been handled

  Answered 1 month ago by JessicaS

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Q: Questioncopy of renewal for #588644221

Asked 8 months ago by doug.

• A:Answer Thank you

  Answered 1 month ago by JessicaS

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Q: QuestionCan you show me the credit card info you have for me?

Asked 8 months ago by Anonymous.

• A:Answer Debit card

  Answered 6 days ago by Pamelaspencer

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Q: QuestionCancel my membership

Asked 8 months ago by Anonymous.

• A:Answer Nevermind

  Answered 1 month ago by JessicaS

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Q: QuestionHi if I don’t understand how to work a MacBook Pro how would I get help

Asked 9 months ago by Denise.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer On your computer go to (Google) Redditt .There's tons of help available.

  Answered 3 months ago by Bruce

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Q: QuestionI bought a Z Flip 4 in 2022 at full price. Until 2024 I had total tech. The membership was canceled. If I was to renew my plan would the phone still have coverage?

Asked 9 months ago by Daniel.

• A:Answer I think total tech covers the devices you have at the time of coverage.

  Answered 23 hours ago by DonnaH

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Q: QuestionI bought a LCD tv at Walmart. I then purchased a computer at Best Buy, along with the total tech membership. The salesman said that the total tech would cover my existing TVs if they were damaged or stopped working. Is this true?

Asked 9 months ago by Mike.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer I was told the same thing except my refrigerator was purchased by Best Buy but when I try to use the membership to fix the fridge they told me that they couldn't fix the morning of the appointment which took a Week to get .

  Answered 8 months ago by RyanS

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Q: QuestionHow do I cancel auto renewal

Asked 9 months ago by Anonymous.

• A:Answer John Nagle yearly Geek membership. Wish to cancel.

  Answered 2 months ago by nagle

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Q: QuestionCan I have a screen in a MacBook repaired under this plan and are other computers in home covered

Asked 9 months ago by Deb.

• A:Answer Hey, Deb! Your My Best Buy Total™ membership provides you with lots of benefits and savings. These include 24/7 support, member pricing, discounts on repairs and advanced services, up to two years of product protection, an extended return/exchange window on most products, and more! For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

  Answered 9 months ago by Memberships Expert Team

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Q: QuestionDoes Total Tech include webroot?

Asked 9 months ago by DanWay.

• A:Answer Hey, DanWay! Your My Best Buy Total™ membership provides you with lots of benefits and savings. These include 24/7 support, member pricing, discounts on repairs and advanced services, up to two years of product protection, an extended return/exchange window on most products, and more! For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

  Answered 9 months ago by Memberships Expert Team

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Q: QuestionDoes My best buy renew my Malware protection

Asked 9 months ago by Toby.

• A:Answer Hi, Toby! Thanks for being a My Best Buy Total™. For information regarding membership renewal, please visit https://www.bestbuy.com/memberships. We understand wanting to be clear regarding what your membership entails. For specifics regarding products tied to your membership, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Be sure to mention that you are responding to your My Best Buy Review when connecting with us. We'd be happy to assist.

  Answered 9 months ago by Memberships Expert Team

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Q: QuestionI want to cancel my total tech membership, how do I do that?

Asked 9 months ago by Donna.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Log into Best Buy webpage. Under your name from drop down, click on My Account -- then scroll down to Manage My Subscription. Following directions from there

  Answered 9 months ago by RTBK

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Q: QuestionWhy continue paying for the "Plan' if I now must pay the same amount for home service when that is all we have ever used??

Asked 9 months ago by CJC44.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer I don't know your specific situation but call customer service and ask them your question. (It is a fair question) and I have always found their customer service to be helpful.

  Answered 9 months ago by SandyM

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Q: QuestionCan you use Total Tech on a refurbished laptop?

Asked 9 months ago by marc.

• A:Answer Hi Marc! Thanks for asking this here. With your My Best Buy Total™ Membership, you can utilize your 24/7 Tech Support benefit with a refurbished laptop. If a protection plan is available for the specific product, you can add that at the time of purchase as well, though protection plans are not available on all refurbished products. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

  Answered 9 months ago by Memberships Expert Team

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Q: QuestionI previously purchased Webroot for my laptop and it expires tomorrow. Do I have to renew it or is it covered under Total Tech?

Asked 9 months ago by Ohiocyclist.

• A:Answer Hello! We appreciate your question. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!

  Answered 9 months ago by Memberships Expert Team

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