A:AnswerTotaltech does not cover any of our Autotech services without purchasing the coronsponding equipment. If you purchase the product at Best Buy with an active Totaltech membership, then the installation is completely free.
A:AnswerIf you have My Best Buy Total before you make a purchase, you will get up to 2 years of Best Buy Protection included with your purchase, as long as you have an active My Best Buy Total membership. You do have the option to purchase a Geek Squad Protection plan after your purchase, if you prefer that plan. If you have any questions, please feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerHey there fellow member,
I understand your confusion. Totaltech is a yearly membership, so you should only be billed once per year. However, there are a few possible reasons why you might be billed again this year:
Your membership may have auto-renewed. Totaltech automatically renews each year unless you cancel before your renewal date.
You may have made a purchase that is not covered by Totaltech. Not all products are covered by Totaltech, such as used products and products purchased from other retailers.
You may have been charged for an additional service. Totaltech also offers other services, such as in-home installation and Geek Squad appointments. If you purchased one of these services, you may have been charged separately.
If you're not sure why you were billed again, you can contact Best Buy customer service for assistance. They can review your account and help you determine the cause of the charge.
Here are some tips to avoid being billed for Totaltech again:
Make sure to cancel your membership before your renewal date if you no longer want it.
Review the terms and conditions of Totaltech carefully before making a purchase to make sure that the product you're buying is covered.
Be aware of any additional services that you may be charged for, such as in-home installation and Geek Squad appointments.
I hope this info helps to clear up your thoughts!
A:AnswerHi Mon,
Yes, the Totaltech Subscription covers Dyson hair tools such as the Airwrap and hair dryer. The coverage includes:
Up to 24 months of extended product protection against mechanical and electrical failures, as well as accidental damage.
Free Geek Squad support for your Dyson hair tool, including in-store, in-home, and remote support.
Free standard shipping on all Dyson hair tool purchases.
An extended 60-day return and exchange window on all Dyson hair tools.
To file a claim on your Dyson hair tool, you can contact Geek Squad support at 1-888-BEST-BUY (1-888-237-8289) or visit any Best Buy store. You will need to provide your Best Buy Totaltech membership number and a receipt for your Dyson hair tool purchase.
Here are some things to keep in mind about the coverage in your particular case:
The coverage is only valid for Dyson hair tools that are purchased from Best Buy.
The coverage does not cover normal wear and tear, or damage caused by misuse or abuse.
There is a service fee associated with each claim. The fee is based on the price of the Dyson hair tool at the time of purchase.
I hope this helps!
A:AnswerHello Rosie and thank you for your question! Webroot is not included in Best Buy Totaltech. If you purchase a new computer you will be given a free 6 month subscription to Webroot however. If you have any questions at all please give us a call 1-888-237-8289 and we will be happy to assist. That line is available 24/7/365!
A:AnswerGeek Squad in store appointments have a 20 minute allotted timeframe. Typically for more complex issues they will need to check in the device to run full diagnostics and then repair what they find. These diagnostics can take several hours by themselves. If the issue is something that they can quickly see and repair, they may be able to do it within that 20 minute timeframe.
For the issue you mentioned with your laptop not turning on, this would likely need to be checked in and possibly sent to our service center for complex hardware repairs depending on what they find.
A:AnswerHi, this is a great question! When purchasing a TV from Best Buy free standard installation is included. Wall mountings fall under this standard install but the hardware is not provided. We recommend purchasing a mount prior to the service date so all items are ready to go when the installation happens. For a full list of benefits check out www.bestbuy.com/Totaltech , we look forward to getting your TV installed for you!
A:AnswerBest Buy Protection plans are valid for purchases made while your Best Buy Total Tech membership is active. It will not cover repairs to purchases for items made outside of Best Buy, however it will provide a 20% discount on labor for repairs. You can still take advantage of the full range of 24/7/365 Geek Support services on any of your tech, no matter when or where it was purchased. For more information on Best Buy Total Tech and covered services, please visit https://www.bestbuy.com/site/totaltech/geek-squad-member-benefit/pcmcat1608643408172.c?id=pcmcat1608643408172 If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
A:AnswerHello and thanks for reaching out! We understand wanting to make sure previous purchases are covered. While any purchases, whether purchased from Best Buy or somewhere else, can take advantage of the Geek Squad 24/7 tech support features of My Best Buy Total, only qualifying purchases made from Best Buy after joining will have the benefit of the included protection plans. If you made a recent purchase of a laptop, we recommend visiting your local Best Buy to join, as if the purchase is within the Return & Exchange window of 15 days, they can assist ensuring the protection included with My Best Buy Total is applied to your new laptop. If you have additional questions, please feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further assistance!
A:AnswerYou do not have to renew and if you can get other coverage on your product I would.
This service is not worth the paper it is written on. You have a deductible even though you paid alot of money for the service and they out source the work when possible. and there are many delays and no one can tell you anything about your product.
A:AnswerAccording to the My Best Buy Terms & Conditions, "We will provide the Membership services, special pricing, promotional offers and other benefits (collectively “Membership Benefits”) to the person who is identified as the member of My Best Buy Total™ (“Member”, “you” or “your”) and the Member’s family living at the Member’s primary home address..." So as long as they live in the same household as the member listed on the account, then yes, it does cover family members.
A:AnswerMy Best Buy Total does not include free installation for appliances, but sometimes different appliances have free installation promotions going on. When adding an appliance to your cart on BestBuy.com will tell you the price of any installation services we would offer for that particular appliance.
A:AnswerYo!
Yes, both Geek Squad and Total Tech can install home personal camera systems.
Geek Squad offers a variety of installation services, including:
Standard installation: This includes mounting the cameras and connecting them to your network.
Advanced installation: This includes more complex tasks, such as running wires and drilling holes.
Custom installation: This includes creating a personalized security system that meets your specific needs.
Total Tech members can get a discount on Geek Squad installation services. They also get free standard installation for select home security products.
To schedule a home personal camera system installation, you can either contact Best Buy customer support or schedule it online.
I hope this helps! Let me know if you have any other questions. :)
A:AnswerYou pay 199/year and it covers delivery and install on everything you buy that year + a warranty. I had a refrigerator delivered and installed and it would have cost me that much for just the delivery and install on this one item. A couple of months later I bought an 86" tv and the delivery and install was free. This works on a lot of stuff that Best Buy offers. For me it was worth it. There is also a 60 day return window I believe. The warranty is only good for two years, after that I will cancel the total tech membership.
A:AnswerHi,
According to the Best Buy website, Totaltech Yearly Membership includes free standard installation and delivery on most ranges, including those not purchased at Best Buy.
However, there are a few exceptions:
Advanced installations: This includes mounting your TV to a brick or concrete wall, or installing it in a custom location. Advanced installations are available for a fee, and Totaltech members receive a 20% discount.
Commercial installations: Totaltech does not cover commercial installations.
TVs that are not compatible with Geek Squad installation: Some TVs are too large or heavy for Geek Squad to install safely. If you are unsure whether your TV is compatible, you can contact Geek Squad for assistance.
To schedule an installation for a TV that was not purchased at Best Buy, you can contact Geek Squad at 1-888-BEST-BUY (1-888-237-8289) or visit a Best Buy store.
I hope this info helps!
A:AnswerHi,
According to the Best Buy website, you do not need to ship the orders to the same address and name to qualify for the protection plan or free AppleCare+ with a My Best Buy Total™ membership. As long as the product is new and purchased from Best Buy, it will be covered by the protection plan, regardless of who the product is shipped to.
Here is a quote from the Best Buy Totaltech™ Yearly Membership FAQs:
Does the product protection that comes with a My Best Buy Total™ membership apply to products I give as gifts?
Yes. When you make a purchase that's covered by the protection plan with your membership, you'll receive an email confirming your protection plan coverage. The protection plan will remain in your name, but it will cover the product regardless of who the product is shipped to.
This means that you can purchase a My Best Buy Total™ membership and then purchase products for friends and family members, and those products will be covered by the protection plan, even if they are shipped to the recipient's address.
I hope this info helps!
A:AnswerBestbuy Totaltech does include us coming out to setup, mount, and install your new TV purchases made with us. You will have to also purchase a mount as well as the service does not include the part, just the labor. As a reminder, make sure that the service is added on at the time of purchase to make sure the labor is discounted properly. You can find more information on this as well as other benefits by visiting www.BestBuy.com/Totaltech.
A:AnswerThat is a great question MissGreenMinusTheEnvy. With Best Buy Totaltech, you'll get up to 24 months of product protection on most purchases you make at Best Buy while your membership is active. During your coverage period, if one of those products has a covered mechanical failure, Best Buy will provide you with a repair, replacement or store credit. If your TV's were not purchased from Best Buy, or outside of the manufacturers warranty, then you could save 20% on the labor to repair your TV's. Learn more what Best Buy Totaltech offers by visiting www.bestbuy.com/Totaltech
A:AnswerThat is a great question. Best Buy Totaltech is a household membership that can be used at one residential address. If you are planning on getting both TV's delivered, and installed at the same address associated with your membership, then you only need one Best Buy Totaltech membership. If you need the 2 TV's delivered, and installed at 2 different addresses, then you will need a Best Buy Totaltech membership for each address. You can view all the details about Totaltech at www.bestbuy.com/Totaltech
