Questions & Answers

Q: Questiondoes this module accept USB storage

Asked 2 months ago by exring.

• A:Answer Hi Exring, No, the Blink Sync Module Core does not accept USB storage for saving video clips locally. The USB-C port on the Sync Module Core is designed strictly for providing power to the device. I hope this answers your question!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionWhat is the WiFi connection RANGE for the Blink doorbell? My Ring Doorbell would only work if my WiFi box was within 12 feet.

Asked 2 months ago by Chazzy.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hello Chazzy, Your Blink Sync Module will allow your Blink doorbell to be up to 100ft away from the Sync Module box. However, performance depends heavily on obstructions like brick walls or concrete, and router strength. For the best connection keep the Sync Module centrally located. I hope this information helps. Have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionHow and where to buy a blink plan subscription because my blink doorbell is not recording and showing the videos in my cellphone? I cannot buy the plan in blink website so I guess it has to be here in bestbuy.com?

Asked 3 months ago by PaolaQ.

• A:Answer My account is set up on my Amazon account for cloud storage.

  Answered 2 months ago by MichaelE

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Q: Questioncan my existing doorbell be wired to this

Asked 3 months ago by curious.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hi Curious! Yes, you can wire your existing doorbell to a new Blink Video Doorbell for continuous power and to make your indoor chime ring, provided your current doorbell system provides 16-24 VAC and you follow Blink's setup instructions, which involve removing the old doorbell, connecting wires to the Blink's backplate, and configuring the chime type in the app. I hope this answers your question!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionDo I have to have an existing doorbell for this to work?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hello and thank you for your question! No, you do not have to have an existing doorbell for the Blink Video Doorbell to work. The device is battery powered and can be mounted where needed. Hope this helps! Have a great day!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionI have outdoor blink 3 cameras that I can get previews in my Apple Watch. Will this version provide previews/photos of the alert?

Asked 3 months ago by KPfromK.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hi KP! No, the Blink Video Doorbell does not provide a preview photo or thumbnail directly within the initial alert notification on your Apple Watch. I hope this answers your question!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionHow does it attach to vinyl siding? Do I need to buy an additional thing to make it work?

Asked 3 months ago by KathleenG.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer I recently purchased some and screwed them in my vinyl using the bracket and screws that came in the box with the camera. I do however recommend putting a little silicon around the bracket just to keep any water or moisture from getting behind your vinyl

  Answered 3 months ago by WandaEVerified Purchase

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Q: Questionis this doorbell camera compatible with sync module 2?

Asked 3 months ago by EricDraven.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Yes. I bought 2 units with the included modules. I only use 1 module to connect both plus to my Echo5.

  Answered 2 months ago by MichaelEVerified Purchase

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Q: QuestionDo I need to purchase a chime seperately?

Asked 4 months ago by Gary.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer No

  Answered 4 months ago by GariGVerified Purchase

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Q: QuestionI have a Blink doorbell system now. Not used in a few years, and put new batteries in recently. Picture too blurry to see. Can I get new doorbell and hook it up to the cameras that came with the one I have?

Asked 4 months ago by Doorbell.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hi there! The Blink Video Doorbell will work just fine with an older Blink system, as long as that system already has a Sync Module. This new version of the Blink Video Doorbell features clearer video up to 1440p, as well as a 150 degree head-to-toe viewing angle. I hope that helps, have a great rest of your day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionThe product advertised batteries that last for 2 years. The batteries I got with the product did not work. Had to go get my own batteries.

Asked 4 months ago by AshleyK.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Had the same problem after about 3 weeks of use.

  Answered 3 months ago by MarkMVerified Purchase

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Q: QuestionDo I have to connect the doorbell to my cable or is it independent from my cable provider?

Asked 4 months ago by SupernaturalWelcome.

• A:Answer Hi SupernaturalWelcome! The Blink Video Doorbell operates completely independently from your cable provider. While the doorbell does require a high-speed internet connection (which could be provided by cable, DSL, or fiber), it doesn't connect to or depend on any cable TV service or cable provider equipment. The doorbell simply needs a 2.4GHz Wi-Fi network with a minimum upload speed of 2 Mbps to function. Once connected to your home Wi-Fi, it communicates directly with your smartphone or tablet through the Blink app, sending video and notifications over your internet connection. You can set it up as either a battery-powered unit or wire it to your existing doorbell system (if you have 16-24 volts AC), but either way, it works entirely through your Wi-Fi network without any involvement from your cable provider. Hope this helps and have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionIf I don't subscribe to Blink subscription does the video go to the server first then to local storage? Don't want in the cloud.

Asked 4 months ago by Wn4d.

• A:Answer Hello Wn4 and thank you for your question! If you choose not to subscribe to the Blink Subscription Plan, the video will not go into the cloud for storage. It will only save to the inserted USB Flash Drive on the Blink Sync Module. Hope this helps! Have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionIs Blink working on allowing an email-only verification option? Phone verification is unworkable in large household.

Asked 5 months ago by Trudy.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Yes

  Answered 3 months ago by DledkinsVerified Purchase

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Q: Questionif you have icloud will the video back up to that with out a subscription

Asked 6 months ago by patty.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer No it can only save locally on physical microSD card media as a non subscriber, but this is very easy and many newer cameras don’t even give that choice. As a subscriber it saves to their servers and I did observe any option for doing so elsewhere but I can guarantee that part. Seems unlikely though.

  Answered 5 months ago by ladnacs81

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Q: QuestionIs the sync module core compatible with older blink cameras?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hello, thank you for your question. Yes, the Blink Sync Module Core is compatible with all existing Blink cameras, including older models, as all Blink devices are cross-compatible across different generations. The Sync Module Core acts as a central hub, connecting up to ten devices to your Wi-Fi network and the Blink servers. I hope that helps, have a great day!

  Answered 6 months ago by Amazon Devices Customer Support

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Q: QuestionWill this work with 5g wifi

Asked 7 months ago by Mari.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Hello Mari, the Blink Video Doorbell only works on the 2.4 GHz network. Most home WI-FI networks that support 5GHz also support 2.4GHz. Have a great day!

  Answered 7 months ago by Amazon Devices Customer Support

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Q: QuestionCan app be used without a subscription to talk with person at door?

Asked 7 months ago by mcdanielth.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - Black

• A:Answer Yes you can talk to a person while u aint home

  Answered 5 months ago by MargaritaPVerified Purchase

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Q: QuestionNeed suscription?

Asked 7 months ago by Snto.

• A:Answer Hello Santo, thank you for your question. No, a Blink subscription is not required to use the Video Doorbell, as you can still get live view and motion alerts. However, the Sync Module Core included in the kit does not offer local storage, meaning you will need a Blink Subscription Plan (like the Plus Plan or Basic Plan) to record and save video clips. To avoid a subscription, you would need to use a Sync Module 2 with a USB flash drive or a Sync Module XR with a microSD card, which are sold separately. I hope that helps, have a great day!

  Answered 6 months ago by Amazon Devices Customer Support

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