Questions & Answers

Q: QuestionDoes this dishwasher have a third rack?

• A:Answer Yes, this dishwasher has a flexible 3rd rack that provides additional space for silverware and utensils.

Q: QuestionWhat is the purpose of the AquaStop feature?

• A:Answer The AquaStop 24/7 leak protection system uses sensors to automatically stop water intake and activate the drain pump if a leak is detected, even when you're not home.

Q: QuestionWhat is the capacity of this dishwasher?

• A:Answer This dishwasher has a place setting capacity of 16.

Q: QuestionHow quiet is this Bosch dishwasher?

• A:Answer This Bosch dishwasher operates at a very quiet 39 dBA.

Q: QuestionDoes this dishwasher have a sanitize option?

• A:Answer Yes, the Sanitize Option eliminates up to 99.9% of bacteria and meets NSF requirements for sanitization.

Q: QuestionWhat type of drying method does this dishwasher use?

• A:Answer This dishwasher uses a heated drying method.

Q: QuestionFor the Benchmark series, what kind of detergent is recommended? Is it okay to use a standard liquid detergent?

Asked 1 year ago by johnsrep.

• A:Answer Hi johnsrep, thanks for your question and interest in Bosch products! You can use whichever detergent you prefer; however, we recommend and use FINISH™ detergent. We’ve tested this detergent in our dishwashers and found it to be very effective. Pods/tablets are not the only detergent option available: there are also liquid and powder versions. You can find additional information about the difference between using tablets/pods, liquid, and powder detergent on Bosch's website. If you have further product inquiries, please feel free to contact our customer care team at 1-800-944-2904 for real-time assistance. Thank you again for considering Bosch!

  Answered 1 year ago by BoschAppliancesUSA

  
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Q: QuestionWe already have an independent water softener. Should we get a model that does not have a built-in water softener? Which Bosch dishwasher is considered best and quietest?

Asked 1 year ago by Jeffenator.

• A:Answer The use of the water softener is optional. Our benchmark came with a test strip to measure the hardness and if the water was soft enough Bosch recommended you didn't use it. The Benchmark is super quiet and cleans amazingly well.I put a pot lid with heavily charred residue in as a test and it came out spotless. The drawbacks are the controls are a little fussy and if you open it for more than a few seconds during the cycle you have to press the start button again. It doesn't do a great job drying plastics due to it's energy saving design but I have learned to live with it and would buy another.

  Answered 1 year ago by Anonymous

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Q: QuestionShould the Bosch Benchmark series connect to the cold water or hot water suppl? I’m seeing conflicting statements online.

Asked 1 month ago by Robb.

• A:Answer Thanks for your interest in the SHX9PCM5N. The SHX9PCM5N is designed to be installed with a hot water supply line. If you have any additional questions, please contact a professional installer.

  Answered 1 month ago by BoschAppliancesUSA

  
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Q: QuestionIs this stainless steel dishwasher fingerprint resistant?

Asked 5 months ago by Stevie.

• A:Answer Hi Stevie, thank you for your question. This dishwasher does utilize a fingerprint resistant coating. We hope this helps!

  Answered 5 months ago by BoschAppliancesUSA

  
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Q: QuestionDoes this model project the red indicator light on the floor? Our previous model does- Thank you

Asked 7 months ago by MXM.

• A:Answer no

  Answered 7 months ago by KennethZVerified Purchase

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Q: QuestionInstallation included?

Asked 8 months ago by alf1.

• A:Answer Yes

  Answered 6 months ago by LindaLVerified Purchase

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Q: QuestionWe did not receive the salt package with the dishwasher

Asked 8 months ago by DonaldP.

• A:Answer Dear Valued Bosch Customer, thank you for your question and interest in model # SHX9PCM5N. Please note that the dishwasher softening salt is not included with the dishwasher and must be purchased separately. You can find softening salt either online or at your local grocery store, typically in the same aisle where dishwasher detergent is located.

  Answered 8 months ago by BoschAppliancesUSA

  
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Q: QuestionI've read that the newer Bosch machines don't have a delay start option unless you set it through an app. Is that true for this model?

Asked 9 months ago by CSH.

• A:Answer Hi, thank you for your question. The delay start option is exclusively available on the Home Connect app for all Bosch dishwashers. We hope this helps!

  Answered 9 months ago by BoschAppliancesUSA

  
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Q: QuestionWhat choices are available for the drying cycle?

Asked 10 months ago by GAgirl.

• A:Answer Hi GAgirl! Great question. Our Bosch dishwashers, including the model SHX9PCM5N, feature a condensation drying process called PureDry™. This closed, energy-efficient system does not pull in outside air or use an exposed heating element. During the final rinse, an extra hot wash heats dishes, while the coolness of the stainless-steel interior draws moisture away from the dishes onto the tub walls. This allows the remaining water droplets to drain away. Additionally, this model includes CrystalDry™, which converts moisture into heat up to 176°F, ensuring even plastics receive the ultimate dry. You can use CrystalDry™ along with your preferred wash cycle, excluding shorter cycles like Speed60® or Express. If you have additional questions, feel free to reach out to our customer care team at 1-800-944-2904 or [email protected]. We hope this information helps, and thank you for considering Bosch!

  Answered 10 months ago by BoschAppliancesUSA

  
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Q: QuestionWhy have the interior racks of my dishwasher turned green?

Asked 10 months ago by JT.

• A:Answer Hi JT, thank you for your question. We can't speculate as to what may be causing this. As a reminder, dish racks are warrantied for a a full 5 years from the date of purchase. If we may help answer any questions, connect with the Bosch team directly. Thank you!

  Answered 10 months ago by BoschAppliancesUSA

  
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Q: QuestionWhat is the length of the included drain hose?

Asked 1 year ago by David.

• A:Answer Hi David, thanks for your question and interest in model# SHX9PCM5N. The length of the included drain hose is 67". We hope this information is helpful and thank you for considering Bosch!

  Answered 1 year ago by BoschAppliancesUSA

  
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Q: QuestionI plan to remodel my kitchen in the future and install custom panel for the dishwasher. Can this model be used with custom panel in the future?

Asked 1 year ago by Chromehearts.

• A:Answer Hi Chromehearts, thanks for your interest in model SHX9PCM5N. This model cannot accept a custom panel. The only Bosch dishwashers that will accept custom panels start "SHV or SGV".

  Answered 1 year ago by BoschAppliancesUSA

  
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Q: QuestionAny pics of the cutlery rack?

Asked 2 years ago by Riley.

• A:Answer See attached photo.

  Answered 1 year ago by JeanPVerified Purchase

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