Questions & Answers

Q: QuestionDoes the mount provide additional support for larger phones?

• A:Answer Yes, the TripGrip includes folding support legs for added support.

Q: QuestionWhat is the maximum size phone this mount can hold?

• A:Answer The Bracketron TripGrip can hold most smartphones, with or without cases, and most GPS devices 5 inches and smaller.

Q: QuestionDoes the Bracketron TripGrip allow for hands-free use of my phone in the car?

• A:Answer Yes, the TripGrip mount can be used on your windshield or air vent, and the 9.5-inch flexible gooseneck allows for adjustment to the viewing angle.

Q: QuestionIs it easy to remove my phone from the mount?

• A:Answer Yes, the mount features easy one-button device release.

Q: QuestionHow narrow a device can it hold?

Asked 4 years ago by sblessley.

• A:Answer About 1 1/4”

  Answered 4 years ago by Gusa39Verified Purchase

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Q: QuestionHow do u install the vent Mount? In a car cant figure out how to put it in

Asked 4 years ago by Jessie.

• A:Answer Hey Jessie. I too had a little difficulty installing the mount on the vent but very simple once I figured it out. The spring part is supposed to touch the front if the vent and you apply a little pressure to allow the spring to compress. And the rear of the mount will 'claw' the back part of the vent making a tight grip. Hope this helps.

  Answered 4 years ago by JordanVerified Purchase

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Q: QuestionI bought this when sun shining and hot I think in April or may... worked great... weather turned cold and for 3 days it won’t hold grip... does it only work in summer ?

Asked 5 years ago by Jim.

• A:Answer Hi there Jim, thanks for your question. The TripGrip is designed to work year round. Please try rinsing off both the suction cup on the mount as well as the windshield / dashboard with water in order to ensure there is no residue blocking suction. Please reach out to us at [email protected] for further questions should you have any!

  Answered 5 years ago by BracketronSupport

  
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Q: QuestionWhy do the instructions show a vent stabilizer that isn't included in the box?

Asked 1 year ago by Beaver.

• A:Answer You must have received a defective product. Mine had the vent stabilizer.

  Answered 1 year ago by NotageekVerified Purchase

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Q: QuestionIs this permanent? Does it easily come off? Does it ruin any part of the interior?

Asked 4 years ago by Pebbles.

• A:Answer Attaches by suction. Its not permanent and doesn't damage anything.

  Answered 3 years ago by ABRNVerified Purchase

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Q: QuestionHas anyone used this with an otter box or thicker protective case?

Asked 4 years ago by MamaMauri.

• A:Answer Works fine with thick cases.

  Answered 3 years ago by SidsmoothVerified Purchase

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Q: QuestionDoes the Bracketron TripGrip Window & Vent Mount work with samsung galaxy s20 IN an Otterbox?

Asked 4 years ago by Mom.

• A:Answer Hi there, this is Kaleb with Bracketron. Thanks for your question! After some research, I've found that the Samsung Galaxy S20 with an Otterbox Defender case has a width of 3.41 inches. The TripGrip has a maximum width of 3.5 inches, so you will indeed be able to use this mount with your device. For any further questions, please reach out at [email protected]! Thanks, Bracketron Support

  Answered 4 years ago by BracketronSupport

  
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Q: QuestionHow do I attach to the vent, it’s just a yellow pad w a black plastic hook , no vent grip. Can’t see how it could possibly connectt

Asked 1 year ago by Don.

• A:Answer It wouldn’t attach to my vents. (Round). Had to attach to glass.

  Answered 1 month ago by BarbaraKBVerified Purchase

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Q: QuestionWill this work for iPhone 15 pro max

Asked 1 year ago by Bill.

• A:Answer You're able to adjust the width of the mount, so it should work with most phone models. Bottom of the mount has space to fit a charger or aux cord as well.

  Answered 4 months ago by DavidCVerified Purchase

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Q: QuestionHow long is the extension arm?

Asked 2 years ago by Anonymous.

• A:Answer Its long enough to do the job.

  Answered 2 months ago by NiqkiVerified Purchase

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Q: QuestionDoes it work on dash board as well

Asked 3 years ago by He.

• A:Answer No, it barely works on the window, it will fall off suddenly! Usually while you’re driving !

  Answered 1 year ago by CMc63Verified Purchase

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Q: QuestionI have a phone with a wallet attached to the back for cards. What is the depth of the holder? I want to make sure it will stay in the holder. All others I have purchased are not deep enough to hold.

Asked 4 years ago by Buster.

• A:Answer I have the same type of case. I have to take my phone out of the wallet, but not out of the case.

  Answered 1 month ago by BarbaraKBVerified Purchase

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Q: QuestionCan the gooseneck part be adjusted for different angles?

Asked 5 years ago by MelR.

• A:Answer Yes! Definitely the best feature.

  Answered 2 years ago by BestbuyVerified Purchase

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Q: QuestionHow do you remove vent adapter from base?

Asked 3 years ago by Iknowit.

• A:Answer Slide it up and out

  Answered 3 years ago by Eponce33Verified Purchase

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Q: QuestionCan this hold a phone with a thick case with Pop Socket?

Asked 4 years ago by PlumBlossom.

• A:Answer Yes

  Answered 2 years ago by AlexanderFVerified Purchase

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