A:AnswerHi Jim - We certainly appreciate your loyalty! Yes, the freezer door is equipped with a freezer bin. Also, on nearly every piece in the new Café Customizable Professional Collection, you have the option to change your hardware to a different finish to bring your personal kitchen vision to life. Learn more about customization at www.cafeappliances.com/custom-hardware - Keep in touch at www.cafeappliances.com/ - Sue
A:AnswerHi there, thanks for taking the time to connect with us. We truly appreciate you choosing this fantastic French-door refrigerator for your home and are happy to offer you guidance in this! The refrigerator's water supply does not have to be turned off when replacing the water filter. You can find instructions on removing and replacing your RPWFE filter here: https://files.bbystatic.com/RzGzNRf4AwcD3ttuzs%2BMnA%3D%3D/Installation%2BInstructions%2BRPWFE.pdf. --- We're glad to have you in our Café Appliances family and sincerely hope that this helps. Keep in touch! -Eliza@Café
A:AnswerHi - Thanks for considering Café™ Model CFE28TP4MW2! You will only need a cold water connection to the refrigerator. The unit heats the water and heating time can vary depending on the inlet water temperature, temperature selected, and other variables. You typically get hot, filtered water in minutes. Take a look at the following link: REFRIGERATOR - HOT WATER DISPENSER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18018 - Watch Video: https://youtu.be/w5BTYXD418k - With WiFi connect you can also use your voice or smart device to preheat water from your refrigerator while you relax in another part of the house. Watch Video: https://youtu.be/J2zYUMb7N9g - Matte White finish appliances are easy to clean and fingerprint resistant. Explore Matte White at https://www.cafeappliances.com/collections/customizable-professional - Keep in touch! Sue
A:AnswerHello there, we're so sorry to see you're having issues with your ice maker. This is never what we want for our consumers and we're happy to help. You can use the settings menu on the touchscreen to turn the ice maker on and off. If the dispenser on your refrigerator is not dispensing ice at all, please check the following things to see if it is something you can fix yourself or if your refrigerator requires repair service. 1) Make sure the doors are fully closed. 2) Frozen ice in the bucket can cause only crushed ice to be dispensed or keep ice from dispensing at all. The bucket can be removed and rinsed with warm water. If the condition reappears, the icemaker may be leaking or overfilling which would require service. 3) Ice may occasionally jam in the ice chute. If this occurs, open the left refrigerator door, open the ice box door on the inside of the left door, then remove the ice bucket. Place a container in the dispenser recess on the outside of the door. Using a wooden spoon, push the ice out of the chute into the container in the recess. 4) It is possible that moisture or frost could have formed behind the freezer wall on the auger motor. For this, set the dispenser for cubed ice, take a glass, and push in on the cradle and hold in for 30 to 60 seconds. This will allow the motor to run to create some heat to melt the moisture or frost. If it doesn't dispense after 1 minute, then service would be required. If you need it fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're confident they would be able to make sure you get taken care of if needed. We're wishing you the best and we appreciate you reaching out to us. - Guy@Cafe
A:AnswerHi there,
Thank you for your interest in this amazing refrigerator! We're happy to provide the dimensions. The width of the refrigerator is 35-3/4". The width with the door open 90 degrees is 48-3/8" and the width with the door fully open is 68-5/8". You can check the datasheet for more information. https://files.bbystatic.com/4%2F3RnE76Ew1%2FnbslgWXDSQ%3D%3D/35d7aa4e-8446-45ec-80b7-0a9d97b239ff.pdf. Let us know if you have any more questions. Mike@Cafe
A:AnswerHi Navyguy - Thanks for viewing Café Model CFE28TP2MS1! The water dispensed is at the accurate/ideal temperature for the food or beverage selected on the control panel. The 4 pre-programmed temperatures include: 90° for warm, 150° cocoa, 170° tea or instant coffee, 185° soup, or a custom temperature setting with temperatures between 90° and 185°. If you want your water heated ahead of time, consider downloading the Kitchen - GE Appliances app (available through the Apple App Store and Google Play). Using the App, you can schedule hot water for any day and any time. When using the App, your hot water temperature will be maintained for 15 minutes. Explore our Café Customizable Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional -
We'd love to have you in the family. Keep in touch at cafeappliances.com! Sue
A:AnswerHi Rubella, thanks for reaching out! The screen above the dispenser is blue, it is not covered in a blue film. We apologize for any disappointment that this may bring! We hope that this helps though. Stay safe. -Michael
A:AnswerHi Michelle- Café™ ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator with Keurig® K-Cup® Brewing System CFE28UP3MD1 is available in black only at this time. We encourage you to visit our Café™ website frequently for new product introductions- https://www.cafeappliances.com/ - Keep in touch! Sue
A:AnswerWe appreciate your interest in our beautiful French Door Refrigerator. As part of our ongoing effort to be better ambassadors of the environment, we no longer include the manual on most of our appliances. There may be a "How to Use Guide" included. By moving to electronic-only delivery formats, we not only do more to preserve the environment, but we also ensure that only the latest version of the document is provided to you. You can always access the latest version of literature for your model by searching for your model number on our GEA website. However, I am also more than happy to send you the latest PDF version via email. https://files.bbystatic.com/2YE5p9EHrACFoXnbn28ogA%3D%3D/User%2BManual Thank you! Joyce@CafeAppliances
A:AnswerHi - we’re glad you reached out! When open 90 degrees, each door opens 1.97" past the case, excluding the handle. The minimum distance between the side of the case and the wall (in either direction) to allow the doors to open fully is 13-1/8”. We hope this is informative and please reach out anytime if you have any other questions. Kind regards. Lauren@Café
A:AnswerHi - Thank you for your interest in this gorgeous Café model refrigerator. We do offer optional custom handles in brushed brass for you to purchase. The handle kit is part - CXLB3H3PMCG. This model with these handles will be a stunning addition to your kitchen. All our best! Vikki@Café
A:AnswerHi - Thank you for your interest in the gorgeous Café refrigerator. To open the left hand fresh food door, grasp the handle on the door and pull it to your left. We do hope you choose this beautiful, feature-packed refrigerator for your home. Kind regards - Vikki@Café
A:AnswerHi - we checked the information for the refrigerator model you listed, and we can confirm that the correct Matte White side panels are parts: *#CKLBRSFNW2 (Right) *#CKLBLSFNW2 (Left). You can learn more about these panels here: https://www.bestbuy.com/site/ge-side-panel-for-select-cafe-refrigerators-matte-white/6403835.p?skuId=6403835 | https://www.bestbuy.com/site/ge-side-panel-for-select-cafe-refrigerators-matte-white/6403833.p?skuId=6403833 -- To learn more about availability, we recommend contacting your retailer and local store for the most up-to-date information. -- We hope this was helpful, and please reach out to us once again if we can assist you further. Take care. - Pablo@Café
A:AnswerHi there, and thanks for letting us know about this. We hate to hear you’ve had a concern with the freezer wobbling when it’s opened, and ice building up in the drawer. We know this must be frustrating, especially as you’ve already had it replaced once. We regret the inconvenience you’ve experienced. While we wouldn’t expect ice build-up, we do anticipate the drawer may seem loose or seem to ‘wiggle’ when it’s opened or closed – this design helps to provide a good seal and proper air flow to the freezer. For the ice build-up, you may want to check the gasket to make sure the freezer door is sealing well; if the gasket has a gap or tear that lets in air, that could result in the ice problem you’ve had. If you’re not able to resolve the ice concern, our service department is available at 1-800-432-2737, and a technician would be glad to assist. We hope this is solved for you soon, so you can properly enjoy your freezer. If you have any other questions or concerns, we’re happy to help any time. -Sarah@Café
A:AnswerHi there, we're terribly sorry to hear your new freezer isn't cooling. This would be worrisome and we'd never want that for you. We first recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We’re confident our technician will be able to get you taken care of. If you were to need anything else at all or if food was lost, please shoot us a message on one of our social media pages. - Guy@Cafe
A:AnswerHello. We hate to hear that you've been dealing with these issues regarding your refrigerator. Please know that we're deeply sorry for any inconvenience this might be causing. In order to provide the best assistance possible, please reach out to us via social media with more details about your situation. We would also highly appreciate if you could provide the following: - Full Model Number - Serial Number - Service Confirmation Number - Any additional details regarding this situation. We're looking forward to hearing from you. Have a great week. - Pablo@Cafe
