Questions & Answers

Q: QuestionDoes this microwave have an interior light?

Asked 4 years ago by John.

• A:Answer Yes it does have an interior light.

  Answered 4 years ago by CarlRomerVerified Purchase

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Q: QuestionIs this designed to work above professional gas ranges? I have a Viking gas range and want to ensure the glass panel can withstand the heat.

Asked 4 years ago by Ashley.

• A:Answer Hi there, we appreciate your interest in our microwave. Our over-the-range microwaves are not recommended for use above any range or cooktop that has a combined surface burner BTU rating over 65,000 BTUs. Combined surface burner rating does not include the oven/broiler BTUs. The only exception is if the cooking product is over 65,000 BTUs, but does not specify that a high performance (high CFM) hood needs to be installed. If this is the case, then you can proceed with the vent of your choice. We hope this information helps and we're wishing you the best! - Guy@GEA

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionHi, if the unit is installed in an over-the-range wall cabinet with depth of 14.75", the door should stick out enough to open without issue even with no need for any additional half inch space as the total depth of the unit is 16.15625". Please confirm.

Asked 4 years ago by Sam.

• A:Answer That is correct. The door will have enough room to be opened without issue

  Answered 4 years ago by EvanVerified Purchase

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Q: QuestionDoes the clock always flicker on the cafe CVM721M2NS5 or does it stay on without flickering or scrolling?

Asked 4 years ago by Kathy.

• A:Answer Stays on without flicker once the clock has been programmed. For the rest of the controls, you simply press a finger into the left area of the controls and it lights up. It will then revert to just the time after programmable preset time.

  Answered 3 years ago by MarkVerified Purchase

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Q: QuestionWhere I do I buy the charcoal filter kit JX81L?

Asked 4 years ago by Cynm.

• A:Answer Hello there - Thanks for asking this question! For assistance with ordering this filter, please reach out to our parts team at 1-877-959-8688. All the best! -Mikayla@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWhat type of filters should be used for this microwave?

Asked 4 years ago by Anonymous.

• A:Answer Hello - We appreciate your interest in this beautiful Café microwave! If you plan to install it as a non-vented unit, the recirculating charcoal filter kit JX81L should be used with this microwave. It is included with the unit. There are also two grease filters WB06X10608 underneath the microwave. We hope this helps. Thanks for checking! Olga@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionCan this microwave be installed in place of a built-in microwave in a cabinet above a cafe modern glass built-in oven of same size ?

Asked 4 years ago by Anonymous.

• A:Answer Simple answer is YES! First decide HOW you would be venting the oven. It can be vented indoors or connected to an external exhaust.

  Answered 3 years ago by MarkVerified Purchase

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Q: QuestionI see that these unit does not have any internal racks, why?

Asked 5 years ago by Philip.

• A:Answer Because this particular unit does not have convection and therefore does not need a grill/rack. There is a similar unit available with convection which includes a rack.

  Answered 3 years ago by MarkVerified Purchase

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Q: QuestionIs this a zero clearance door or does it need room to open?

Asked 5 years ago by Amy.

• A:Answer Hi Amy - Thanks for considering Café Model CVM721M2NS5! The microwave does not have a zero clearance door. Minimum distance from door hinge side to adjacent wall should equal 1/2. We suggest viewing the Specifications document at the following link: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=CVM721M2NS5_19.1.21.pdf - Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhen will this model be available again at Best Buy?

Asked 5 years ago by Manchj.

Q: QuestionWill there be a model that looks like this that has convection and a rack like your other cafe model CVM517P2MS1 coming out soon?

Asked 5 years ago by Manchj.

• A:Answer Hi J - We're excited to hear of your interest in Café! We do not have plans at this time to offer Model CVM721M2NS5 with convection. Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - Keep in touch! Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionMy old microwave has a metal frame around it, is one needed with this to be installed? Does BB bring it out with the installation package or should I purchase separately?

Asked 5 years ago by Heather.

• A:Answer Hi Heather - Thanks for considering Café Modern Glass 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking Model CVM721M2NS5! A trim kit is not required to install an over-the-range microwave. This model replaces a range hood and has cooktop lighting and a 400-CFM venting system that removes smoke, grease, odors and moisture from a range or cooktop installed below the microwave. The bottom cannot be enclosed. Take a look at the Quick Specs at the following link: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF - If your current microwave is installed in a cabinet with a trim kit, we suggest Café™ 1.5 Cu. Ft. Smart Countertop Convection/Microwave Oven in Platinum Glass. Optional 27" Built-In Kit CX152M2NS5 and Optional 30" Built-In Kit CX153M2NS5 are sold separately. See Quick Specs for details: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=CEB515M2NS5_19.1.21.pdf - Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - Keep in touch! Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionIf used with an existing GE Profile range will the fan sensors work?

Asked 5 years ago by WendyDesigner.

• A:Answer Hi WendyDesigner - Chef Connect feature will work with any GE Profile range that also has Chef Connect feature. Chef Connect automatically activates vents and surface lights when a range element is turned on and you can sync your microwave and range clocks. View CHEF CONNECT FEATURE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22487 - We're glad to have you in the family. Enjoy! Sue

  Answered 5 years ago by Cafe Appliances

  
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