Questions & Answers

Q: QuestionHow many autofocus points does this camera have?

• A:Answer This camera has 1,053 autofocus points.

Q: QuestionWhat is the maximum frames per second that the camera can capture?

• A:Answer The Canon EOS R5 can capture up to 12 frames per second with the mechanical shutter.

Q: QuestionWhat type of memory cards does this camera use?

• A:Answer The Canon EOS R5 has dual card slots that support CFexpress and UHS-II SD memory cards.

Q: QuestionDoes this camera have animal detection?

• A:Answer Yes, the Canon EOS R5 can track cats, dogs, and birds using its animal detection feature.

Q: Questionso i was given a date for 10/23/2020 that it would ship. when it was the 23th it changed to will ship for the 31th and if it is not filled by then they will canceled. has anyone had this happen to you. im like if im on a waiting list do i have to re wait

Asked 5 years ago by eosr5.

• A:Answer Same, I called today and opened a case with a ticket number to not cancel my order as I'm sure I'm waiting in line as well. Rep came back and said the order will not be canceled and shipping date is changed from 10/30 to 11/19...but would usually ship before then.

  Answered 5 years ago by Givenchypie

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Q: QuestionWhen are more coming? Is there somewhere we can get an update as far as new camera arrivals?

Asked 5 years ago by Veronica.

• A:Answer I agree. If its available for order and my card has a hold on the amount there should be a ship date. How would we know if its 3 weeks or 3 months! But I did notice there is a hold on the entire amount on my card but no ship date and when I called they don't know. I also called Canon and they were incredibly rude and said there is no date. Yet, you can buy the R6 in stores and even pickup today

  Answered 5 years ago by Techkitty15

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Q: QuestionI have a Canon R7 right now, but the shutter keeps breaking (I'm on my third one). Would this be a suitable replacement?

Asked 10 months ago by SaltLakeDude.

• A:Answer No

  Answered 6 months ago by Owen

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Q: QuestionCan you use your old EF lenses on this camera?

Asked 1 year ago by Meg.

• A:Answer With an adaptor.

  Answered 1 year ago by Anonymous

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Q: QuestionIs there an option for a Battery Grip for the R5? If no, how long will the batteriy last...assuming it has only space for 1.

Asked 1 year ago by KGinAZ.

• A:Answer I would say 1 day but It really depends on use..

  Answered 1 year ago by SupriyaPVerified Purchase

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Q: Questiondoes this camera work with lightroom classic.

Asked 1 year ago by mechanicwife316.

• A:Answer Yes - you can adjust the files in Lightroom Classic. I haven't shot in RAW with it, so I'm not sure how it handles those.

  Answered 1 year ago by JERRYP

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Q: QuestionIs this a good camera for astrophotographers? What is the best canon camera for astrophotographers?

Asked 2 years ago by Bobby.

Q: QuestionDoes the camera have Wi-Fi

Asked 2 years ago by Famo.

• A:Answer Yes

  Answered 2 years ago by BBennettVerified Purchase

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Q: QuestionDoes this camera have a PC socket for external studio flashes?

Asked 3 years ago by Anonymous.

• A:Answer Yes it does

  Answered 3 years ago by AdviceVerified Purchase

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Q: QuestionI had an issue when I bought a Canon camera from a different vendor. The warranty was not valid. Ask Canon why. I would like to know if the Canon warranty is valid with the purchase of this camera from Best Buy? Thank you

Asked 3 years ago by Questions.

• A:Answer The warranty is valid as Best Buy is an authorized Canon dealer. Gray market cameras purchased from non-authorized dealers are the same product, but the warranty is invalid in the US.

  Answered 3 years ago by MaraLeeVerified Purchase

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Q: QuestionCan EOS lenses be used with this camera

Asked 3 years ago by Deadeye.

• A:Answer Absolutely, you just need to purchase the $99 Canon EF to RF lens adapter. It works perfectly!

  I would recommend:

  • 

    Canon - EF-EOS R5, EOS R6, EOS R and EOS RP Lens Mount Adapter

    User rating, 4.87 out of 5 stars with 752 reviews.

    (752)

  Answered 3 years ago by PerryVerified Purchase

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Q: QuestionIs this an import?

Asked 4 years ago by Beth.

• A:Answer Yes, the camera is made in Japan.

  Answered 3 years ago by AnaHVerified Purchase

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Q: QuestionIs this camera good for portraits?

Asked 4 years ago by Rinji89.

• A:Answer The R5 has enough resolution to make 20"x30" prints, so it would be perfect for portraits. If you buy it with the 24-105mm f/4 kit lens, the 105mm length is a good length for head and shoulder shots.

  Answered 4 years ago by TrackerJonVerified Purchase

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Q: QuestionWhen do you expect to have the Canon R5 camera back in stock?

Asked 5 years ago by JK.

• A:Answer Should be back in stock now.

  Answered 3 years ago by ScottyPVerified Purchase

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Q: QuestionAny updates on availability? Been waiting almost a month, a rough idea would be appreciated.

Asked 5 years ago by Mnj1.

• A:Answer Find a different retailer.

  Answered 5 years ago by bestbuycanceledr5

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