Questions & Answers

Q: QuestionIs there a camera doorbell that can be connected to this, I have some proposed camera locations that are close to 4 feet from the HDD, Do I need a booster or special cable (s) additional power supply to boost.

Asked 7 months ago by farmerjohn.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White

• A:Answer Thanks for your question! At the moment, we don’t have a doorbell camera that can be connected to our current camera systems, including the Sentinel NVR setups. However, this is a feature our team is actively looking into, and we hope to integrate it into future product improvements. If you have other questions about your proposed camera locations or setup, feel free to send them over — happy to help! Best regards, Jenny | Defender Customer Experience Expert

  Answered 7 months ago by Defender Customer Support

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Q: QuestionIs wiring the house costly. How is the camera set up with wiring everywhere easily

Asked 7 months ago by Jedi.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White

• A:Answer Hi Jedi, Great question! While we don’t offer installation services ourselves, many customers choose to hire a professional installer if they prefer a cleaner setup. Each camera connects directly to the NVR with a cable that can run up to 180 ft, giving you flexibility in where you place the cameras. A professional can also help hide or organize the wiring so it blends neatly with your home. If you have any questions about setup or compatibility, feel free to reach out. We're here to help! Best regards, Jenny | Defender Customer Experience Expert

  Answered 7 months ago by Defender Customer Support

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Q: QuestionWill the system work with my iPhone so I can view the cameras remotely?

Asked 7 months ago by Costa.

• A:Answer Hi Costa, Yes! You can view the cameras remotely using your iPhone This system is compatible with the Defender Empower app, which is available for download on the App Store. Best regards, Jenny | Defender Customer Experience Expert

  Answered 4 months ago by Defender Customer Support

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Q: QuestionCan this system work without the ethernet cables?

Asked 7 months ago by Jeff.

• A:Answer Hi Jeff, Thanks for your question! This AI-Powered Sentinel PoE NVR system does require the cameras to be connected to the NVR using Ethernet cables. The Ethernet cable provides both power and video signal to each camera through the PoE (Power over Ethernet) connection. This setup ensures a stable, secure, and high-quality video feed, which is especially important for AI features and continuous recording. Best regards, Jenny | Defender Customer Experience Expert

  Answered 4 months ago by Defender Customer Support

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Q: QuestionHow far from the power supply can the camera be installed?

Asked 7 months ago by Turtle.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White

• A:Answer It is a POE system...I have mine running 100 feet. Don't know that it matters.

  Answered 7 months ago by AnalyticalShopper

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Q: QuestionDoes it connect to the monitor for real time viewing?

Asked 8 months ago by Bob.

• A:Answer Yes

  Answered 7 months ago by kanabr

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Q: QuestionCan someone from the store install this system at my house

Asked 9 months ago by Bolo.

• A:Answer Hi Bolo, thank you for reaching out. Our systems are designed with both home and business owners in mind, making them easy to install yourself. However, if you need assistance, we recommend contacting a trusted local handyman for support. Best regards, Precious | Defender Customer Experience Expert

  Answered 8 months ago by Defender Customer Support

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Q: Questiondo you need wifi to run system or to look at images on phone

Asked 1 year ago by cameras.

• A:Answer You do not need wi-fi but if you want to see the video or images on your phone the system will need to be connected to the internet.

  Answered 7 months ago by kanabr

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Q: QuestionCan the central hub's HDD be upgraded to a larger size? What is the max size, if this is possible?

Asked 1 year ago by BestGuy.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White

• A:Answer Hi BestGuy! That is a great question. The AI Powered Sentinel NVR can support up to a 6 TB HDD and HDD upgrades are available on our site. Please use our site support if you have any additional questions. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience Expert.

  Answered 1 year ago by Defender Customer Support

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Q: QuestionI am looking at the NVR and I want to get a UPS in the event of an utility outage but am unable to find the specs on power usage of the unit, have it for the Router, modem and monitor but nothing on the NVR, any help would be great Farmerjohn

Asked 7 months ago by farmerjohn.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White

• A:Answer Hi John, Thank you for your question! At the moment, we don’t recommend plugging the NVR into a UPS. We haven’t performed testing for this type of setup, so we can’t guarantee that using a UPS won’t affect the NVR’s performance or stability. For the best and most reliable operation, the NVR should be connected directly to a wall outlet using the power supply included in the box. Best regards, Jenny | Defender Customer Experience Expert

  Answered 6 months ago by Defender Customer Support

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