Questions & Answers

1-10 of 19 Questions
  • Question
    I have 2 domestic short hair cats and 2 dog's. The dogs are also short hair so the fur is rather wirey, and tends to stick into the carpet fibers. I would like to know how the performance of this model is with picking up pet hair.   (3 Answers)

    By Katrin February 3, 2017.

    Answers
    • Best 
      Answer

      The suction is very strong, and I also have a Persian cat and an Australian Shepherd dog. I am so delighted with this vacuum I would highly recommend it. I've never had one so powerful before. The also allows you to clean hard floors with great suction. The beater bar is so light, and the sound is so much quieter than other brands I've owned.

      By Nanalinna February 5, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    i don't have pets, don't know if I should purchase the cinetic animal bagless canister or the ball multi floor. there is a price difference, obviously--don't want to pay more than I have to. please advise.   (3 Answers)

    By hal September 18, 2016.

    Answers
    • Best 
      Answer

      Hello there, This is Dan with Dyson. Stylistically, these are very different machines so it will mainly be determined by preference of an upright or canister model. The Dyson Ball Multifloor features 270 airwatts of suction power as opposed to 180 airwatts delivered by the Cinetic Animal canister. However, the Cinetic Animal canister comes with more tools and requires no filter cleaning whereas the Dyson Ball Multifloor has 2 filters that require cleaning with cold water and air dry once every 3 months. Feel free to contact our Dyson helpline directly to determine the best machine for your needs. Best wishes, Dan

      By DysonProductExpert September 18, 2016.

      • Brand Representative
  • Question
    Does this vacuum have attachment for furniture ?   (3 Answers)

    By Cher February 14, 2017.

    Answers
    • Best 
      Answer

      Hi Cher! Thank you for your interest in the Ball Multi Floor. This model does come with 2 attachments, which can be stored on the machine. Those attachments are the combination tool and stair tool. The stair tool can be used on upholstered furniture. Best Wishes, Krystal Dyson Customer Service

      By DysonProductExpert February 14, 2017.

      • Brand Representative
  • Question
    Can this work, possibly with transformer on 220 Volts ( UK   (2 Answers)

    Need to purchase however in usa

    By GICK November 26, 2015.

    Answers
    • Best 
      Answer

      No, not without an adapter. Even then your chancing it.

      By Jenn December 2, 2015.

    • Question
      What is the warranty on this and where do i get it serviced if something does break?   (3 Answers)

      By Jessica May 4, 2017.

      Answers
    • Question
      Does this pick up cat litter off tile and hardwood flooring and do you recommend this for picking up litter - will littler clog vacuum or cause an odor in vacuum?   (2 Answers)

      By Murphy September 8, 2016.

      Answers
      • Best 
        Answer

        Yes, the vacuum will pick up cat litter off tile floor.

        By CommunityAnswer September 8, 2016.

      • Question
        Is this model the DC39?   (4 Answers)

        By jo September 3, 2015.

        Answers
        • Best 
          Answer

          Hi Jo, It's Vince with Dyson. The DC39 has been recently renamed the Ball Multi-Floor Canister. We will be happy to answer any questions you have regarding the functionality of the Multi-Floor Canister via email at askdysonus@dyson.com. Best wishes, Vince P.

          By DysonProductExpert September 4, 2015.

          • Brand Representative
      • Question
        Will the attachments from my upright Dyson Animal work with this canister? Can I remove the long metal tube section from the canister and attach directly to the hose/handle?   (2 Answers)

        By Diane September 9, 2017.

        Answers
        • Answer

          Hi Diane, this is Krystal with Dyson. Thank you for your interest in the Dyson Ball Multi Floor Canister Vacuum. The canister vacuum has the ability to detach the tube extension and use just the hose with or without attachments. Depending on the model vacuum you have will determine if the attachments will work with this model. Best Wishes, Krystal Dyson Customer Service

          By DysonProductExpert September 11, 2017.

          • Brand Representative
      • Question
        How heavy of this vacuum? Is there a handle to carry it up and down stairs? Is this the one that wont tip over?   (4 Answers)

        By Kay August 28, 2017.

        Answers
        • Answer

          There is a handle to carry it up and down. Not that heavy. It does not tip easily but you can tip it over

          By Gerr August 29, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        If I don't like the vacuum cleaner can I return it? If it has to be picked up at store?   (2 Answers)

        By Anonymous January 14, 2017.

        Answers

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