A:AnswerHi there, this is Kelly with Dyson The LCD screen on the machine will alert you when the filters need to be changed. The filter is engineered to last 4382 hours, or a year, based on 12 hours of every day use. The filter may need to be changed before this time, it solely depends on use.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello,
This is Miella from Dyson. The PH01 Pure Humidify+Cool includes a remote for functions. The Dyson Link App is not required to benefit from the machine.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. You can turn the machine on in fan mode, and it will stay on until you shut it off. This machine also has the ability to just work as a fan, with the humidity function turned off.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Rebecca, this is Kelly with Dyson. The cooling that our PH01 Pure Humidify + Cool will provide isn't cool or cold like an air conditioning unit would be, as those rely on Freon to chill the air. Your unit will cool and move the air around like a regular fan would. We hope this helps!
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. I'm not certain if Best Buy will ship with an outer carton. However, the size of the box that we (Dyson) would ship the PH01 in is 40" x 14" x14".
Best wishes,
Kelly
Dyson Customer Support
A:AnswerProbably the pump, but if still under warranty, contact Dyson and rag on them. They will most likely have you return to them (at their cost) for replacement. If you are out of warranty, I would contact them anyway to confirm if a new pump should meet your needs.
A:AnswerHi there, this is David with Dyson. As it relates to the Dyson Pure Humidify+Cool™, it would be important to note that the filter should never be wet, as it does not require washing. Instead, the filter would need to be replaced over time. Dyson Pure Humidify+Cool™ will also offer the option of using your machine in either the humidifier mode, or also the purifier mode without humidity. Rest assured, we're happy to go over your machine with you, and assist with any questions you may have, as we're not 100% sure on what you may be describing in your query. Please feel free to contact the Dyson helpline number listed directly in your machine, or you may also contact us directly via email at askdysonUS@dyson.com. We're always keen to assist, if ever needed.
Best wishes,
David
Dyson Customer Support
A:AnswerHi there Meem, this is Tia from Dyson. To prevent damage to the unit, please do not use essential oils or any solution other than water in the water tank for Dyson PH01, PH02, PH03, PH04 & AM10. As well, you will never want to use air fresheners or any other chemical on filters or evaporator.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi Louis, this is Kelly with Dyson. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. You should actually find that in a room your size, you're able to reach an ideal level of humidification and air quality.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Jenny, this is Kelly with Dyson. Some air purification machines will utilize an ionizer, which releases charged chemicals into the air. These chemicals bond with particulates and assist in removing those particles. However, this does generate ozone in the home. Dyson Purifiers do not use Ionization to purify the air, and do not generate ozone.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello, this is Kelly with Dyson. You can view a video on our website here, to see how to change your machine's filter -->https://www.dyson.com/support/air-treatment/purifier-humidifiers/pure-humidify-cool
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello Toni,
This is Miella from Dyson. In the heat mode on the Dyson PH01 Pure Humidify+Cool machine, you can set the target heating temperature.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi ASTS, I purchased this item 3/29/31 and so far been loving it. I read plenty of the review onlines and had my concerns about some of the negative feedbacks. I at least so far have not experienced any issues and have it running non-stop on auto cool and humidify. On the lower settings it runs relatively quiet and the sensors so far have done a good job at keeping our master bedroom around the 50-55% humidity.
My home also has a soft water system which also appears to greatly reduce the time needed to clean out the water container (will have to see in several months).
Congrats on the newborn!
