Questions & Answers

Name: Dyson - PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier - White/Silver
Brand: Dyson
SKU: 6401109
Price: 799.99 USD
Rating: 3.9 (438 reviews)

Dyson - PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier - White/Silver

Model:: 275371-01; |
SKU:: 6401109

User rating, 3.9 out of 5 stars with 438 reviews.

Highly rated by customers for:

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Page Showing 61-73 of 73 questions

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QuestionIs a wheeling base available for the unit?
Asked 5 years ago by Albert.
- Answer Hi Albert, this is Kelly with Dyson. We do not make a separate base for the PH01 Pure Humidify + Cool that would allow it to be rolled around the home. Best wishes, Kelly Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionCan you leave the unit on 24/7?
Asked 5 years ago by BillS.
- Answer Hello Bill, this is Kelly with Dyson. We apologize for the delay in answering your question. You certainly can leave your PH01 on 24/7. If the water tank begins to run low, there is an auto-shut off, so you'd need to fill that again at that time. Best wishes, Kelly Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionCan you use tap water for the humidifier?
Asked 5 years ago by SZ.
- Answer Hello SZ, this is Kelly with Dyson. Yes, you can absolutely use tap water in the Dyson PH01 Pure Humidify + Cool. Best wishes, Kelly Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionI have a 3 story town house. If I put it on the middle floor will it work to purify the air in the whole house.
Asked 5 years ago by Abhro18607.
- Answer Hello there, this is Kelly with Dyson. For the whole-home benefit of purification or humidification, you would want to invest in multiple machines. The air wouldn't purify in the whole home, on multiple floors. Best wishes, Kelly Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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QuestionHow often do you have to change the filter. Is it easy to change?
Asked 5 years ago by KL.
- Answer Depend how dirty the air to be clean. Biut it said around 1 time a year. Easy repalce. Same as when you install first time.
  Answered 5 years ago by Nguyen
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QuestionCan the unit be used without cooling the room?
Asked 5 years ago by Anna.
- Answer Yes. Their is a setting that changes the airflow to not push into the room at all. This just leaves it for humidifying and purifying.
  Answered 5 years ago by ProfessorEADB
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QuestionHow long does a tank of water last at a medium humidity level (e.g., 40% setting)?
Asked 5 years ago by allergysufferer.
- Answer Our's is lasting anywhere from 2-3 days. The machine will let you know when the tank is getting low on the app.
  Answered 5 years ago by Krabbits
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QuestionHi,brand new & immediately got an error msg saying water tank needs refilling. i plugged into the wall after reading that helps. it did for 2 days then started again. dyson troubleshooting not helpful at all--didnt know how machine works--.
Asked 3 years ago by unhappycustomer.
- Answer Ask them for a replacement, but that probably won’t help either. I went through the same thing and the replacement had the same issue.
  Answered 3 years ago by Great
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QuestionBrand new unit. Set humidifier to 70% but it never goes above 35% and mostly stays around 30%. The water empties out and needs to be refilled about every 12 hours. Is my unit defective? How can i get the humidifier at or close to 70%?
Asked 3 years ago by Lala.
- Answer I don’t have an answer but this is exactly why we ended up returning ours.
  Answered 3 years ago by Evie
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QuestionI have been really disappointed that even though I have the humidity level set at 60, my unit at best reaches 30%. I use it in my bedroom with the doors closed. I don’t have a high ceiling, I am even using the highest fan speed.
Asked 4 years ago by JackieDz.
- Answer When my unit was working (before it broke) I had similar issues. I set the Dyson for 40 percent RH. The humidity would cycle on and off and used water. I had two other humidity sensors in the area and they never got above 36 percent RH. The Dyson though that it reached the set level. I suspect that there is a calibration issue.
  Answered 4 years ago by JIG9
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QuestionHow much electricity does the Pure Humidify + Cool use and what is the wattage?
Asked 5 years ago by Cristina2020.
- Answer It depends on the settings of the machine but in standby, 2 watts. speed 1, 4 watts speed 10, 38 watts occillation adds 2 watts.
  Answered 5 years ago by Bluevue
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QuestionHi there. The water stopped moving...Dyson! First unit arrived like this. 2nd unit worked great then a month in, no water movement. It's not the environment, fyi. Did a deep clean and a reset. Dead water. Will return unless you have a solution.
Asked 4 years ago by StephanieB.
- Answer If you can return it. I am on my third unit and the same keeps happening. I found the part has a design defect, and I think they were fixing that. All that being said, it happened again to my third unit. Dyson makes quality stuff, but this product is sooo bad I am surprised they allowed it to go to market. It seems this happens to pretty much all of their PH01 humidifiers, so its definitely not just you.
  Answered 3 years ago by nyandres
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QuestionWhat is the cfm of the fan?
Asked 5 years ago by Summer.
- Answer Hello Summer, this is Kelly with Dyson. The Dyson PH01 Pure Humidify + Cool features 10 airflow speed settings, from levels 1-10. At maximum velocity, the total airflow will be 2.2 m/s. Best wishes, Kelly Dyson Customer Support
  Answered 5 years ago by DysonProductExpert
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Showing 61-73 of 73 questions

Questions & Answers

Dyson - PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier - White/Silver

Q: QuestionIs a wheeling base available for the unit?

Q: QuestionCan you leave the unit on 24/7?

Q: QuestionCan you use tap water for the humidifier?

Q: QuestionI have a 3 story town house. If I put it on the middle floor will it work to purify the air in the whole house.

Q: QuestionHow often do you have to change the filter. Is it easy to change?

Q: QuestionCan the unit be used without cooling the room?

Q: QuestionHow long does a tank of water last at a medium humidity level (e.g., 40% setting)?

Q: QuestionHi,brand new & immediately got an error msg saying water tank needs refilling. i plugged into the wall after reading that helps. it did for 2 days then started again. dyson troubleshooting not helpful at all--didnt know how machine works--.

Q: QuestionBrand new unit. Set humidifier to 70% but it never goes above 35% and mostly stays around 30%. The water empties out and needs to be refilled about every 12 hours. Is my unit defective? How can i get the humidifier at or close to 70%?

Q: QuestionI have been really disappointed that even though I have the humidity level set at 60, my unit at best reaches 30%. I use it in my bedroom with the doors closed. I don’t have a high ceiling, I am even using the highest fan speed.

Q: QuestionHow much electricity does the Pure Humidify + Cool use and what is the wattage?

Q: QuestionHi there. The water stopped moving...Dyson! First unit arrived like this. 2nd unit worked great then a month in, no water movement. It's not the environment, fyi. Did a deep clean and a reset. Dead water. Will return unless you have a solution.

Q: QuestionWhat is the cfm of the fan?

QuestionIs a wheeling base available for the unit?

QuestionCan you leave the unit on 24/7?

QuestionCan you use tap water for the humidifier?

QuestionI have a 3 story town house. If I put it on the middle floor will it work to purify the air in the whole house.

QuestionHow often do you have to change the filter. Is it easy to change?

QuestionCan the unit be used without cooling the room?

QuestionHow long does a tank of water last at a medium humidity level (e.g., 40% setting)?

QuestionHi,brand new & immediately got an error msg saying water tank needs refilling. i plugged into the wall after reading that helps. it did for 2 days then started again. dyson troubleshooting not helpful at all--didnt know how machine works--.

QuestionBrand new unit. Set humidifier to 70% but it never goes above 35% and mostly stays around 30%. The water empties out and needs to be refilled about every 12 hours. Is my unit defective? How can i get the humidifier at or close to 70%?

QuestionI have been really disappointed that even though I have the humidity level set at 60, my unit at best reaches 30%. I use it in my bedroom with the doors closed. I don’t have a high ceiling, I am even using the highest fan speed.

QuestionHow much electricity does the Pure Humidify + Cool use and what is the wattage?

QuestionHi there. The water stopped moving...Dyson! First unit arrived like this. 2nd unit worked great then a month in, no water movement. It's not the environment, fyi. Did a deep clean and a reset. Dead water. Will return unless you have a solution.

QuestionWhat is the cfm of the fan?