Questions & Answers

Q: QuestionTwo questions before purchase Does it stand upright on it’s own? Do you have to press a button the entire time while vacuuming?

Asked 1 year ago by Bunny.

• A:Answer It has a wall mount. You could lean it up in a corner. You must hold The trigger button on to run the vacuum. Lifting your finger off stops the vacuum It’s easy to keep the trigger depressed while vacuuming.

  Answered 1 year ago by Jt33Verified Purchase

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Q: Questionwhich is better the V8 or V11?

Asked 1 year ago by duffy.

• A:Answer Hi there, this is Jenifer with Dyson. This is a question of preference. The V11™ models do have more suction power, longer run time, and more features. You may view a comparison chart at the following link: https://www.dyson.com/vacuum-cleaners/cordless Please feel free to email us at [email protected] with any specific questions.

  Answered 1 year ago by DysonProductExpert

  
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Q: QuestionDo I need to hold down the red button the entire time I am vacuuming or can I release and it will still vacuum?

Asked 1 year ago by Esp1.

• A:Answer You have to keep the trigger depress to run the vacuum

  Answered 1 year ago by Jt33Verified Purchase

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Q: QuestionDoes the dyson lay flat to vacuum under beds and couches

Asked 2 years ago by Vonne.

• A:Answer This vacuum cleans super well under our couch and bed. I guess it just depends on how hight your furniture is. Our bed is about 12 inches off the ground, and the couch is about 4-5 inches.

  Answered 2 years ago by BoScha

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Q: QuestionAfter only 6 months, the vacuum stays on and doesn’t shut off! Why?

Asked 2 years ago by Carol.

• A:Answer Hi there Carol, this is Tia from Dyson! We're very sorry to hear of the concern with your Dyson V8. We're always keen to help and we want you to love your Dyson cordless machine. For Dyson troubleshooting assistance, please don't hesitate to reach our support team at [email protected]. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionThe red clips to hold down the canister cover is broken also how do I clean the front roller of the vacuum cleaner? Can I have a phone number to call

Asked 3 months ago by Nichell.

Q: QuestionWhat is the difference between the Dyson V8 cordless and the Dyson V8 plus cordless?

Asked 4 months ago by Sue.

• A:Answer Thank you for reaching out regarding the difference between the Dyson V8 cordless and the Dyson V8 plus cordless. The Dyson V8 cordless and Dyson V8 Plus cordless vacuums are fundamentally the same in terms of core performance, suction power, and battery life. You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

  Answered 4 months ago by Dyson Team

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Q: QuestionHow long does battery charge last? Can I vacuum 2-3 rooms?

Asked 6 months ago by Curios.

• A:Answer Absolutely not. Return it while you can

  Answered 3 months ago by RazzledVerified Purchase

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Q: QuestionI have a Dyson V8 animal, but will the absolute soft brush fit on mine and can you buy the soft brush by itself?

Asked 6 months ago by Lulu.

• A:Answer Hello, thank you for your query regarding the Dyson - V8 Cordless Vacuum. Yes, the soft roller brush from the Dyson V8 Absolute is fully compatible with your V8 Animal. All V8 attachments are interchangeable, so it will fit and work perfectly. You can also buy the soft brush separately from Dyson or other retailers. To ensure you get the correct replacement part, we recommend contacting Dyson customer support directly. You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

  Answered 4 months ago by Dyson Team

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Q: QuestionCan the stick be used on wet carpet

Asked 8 months ago by CharlesHay.

• A:Answer I have not had to do that yet, but I would say yes.

  Answered 8 months ago by CherylR

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Q: QuestionI am looking into purchasing this upright vacuum and have questions about using on hard floors. I have difficulty using my current vacuum on hard floors without it "shooting" out litter, sand and salt (live in midwest). Is there a setting for hard floors?

Asked 9 months ago by Tracy.

• A:Answer No settings for hard wood floors. But ours cleans the laminate and the tile floors we have. Love this vacuum, Dyson

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionMy Dyson v8 will no longer hold the charge. After 24 hrs of charging it runs about 1 minute then is dead. Can I replace the battery in this vacuum? Do you sell this accessory?

Asked 9 months ago by Jackie.

• A:Answer I had trouble with my first Dyson and Best Buy replaced the unit.

  Answered 8 months ago by CherylR

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Q: QuestionCan you keep this on battery charger 24/ 7so it is ready to go whenever needed or do you have to recharge when battery runs down. I used it the first time and worked like a charm but then after a few months it only last 1/2 the time???

Asked 10 months ago by Gigi2011.

• A:Answer we usually keep it charging

  Answered 8 months ago by PhilSVerified Purchase

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Q: QuestionDoes this model bend so you can go under a couch?

Asked 11 months ago by Fred.

• A:Answer Yes it does bend to get under a couch.

  Answered 10 months ago by MaryDVerified Purchase

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Q: QuestionMy dyson v8 absolute needs a battery. I can't find my instruction booklet and the numbers on the bottom of the battery pack do not seem to match up with anything I've looked at. The battery pack says it's a 6 cell 215681 61NR21/70-1

Asked 1 year ago by Janie.

• A:Answer You can download a new manual on the Dyson website. They also offer a feature that answers frequently asked questions. Their warranty is exceptional.. give them a call.

  Answered 1 year ago by Gma4boysVerified Purchase

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Q: QuestionMy dyson stopped charging, what do I do?

Asked 1 year ago by Taz123.

• A:Answer Charge it. Maybe clean it. Call Dyson.

  Answered 6 months ago by user872045Verified Purchase

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Q: QuestionDoes this v8 Dyson come with the Hepa filter ?

Asked 1 year ago by Emme.

• A:Answer Hello Emme, thank you for sharing your concern with us. Dyson V8 does not include HEPA Filters however, this powerful cordless vacuum is covered with Dyson s’ advanced 5-stage filtration that captures 99.97% of particles down to 0.3 microns, which is as small as bacteria.

  Answered 1 year ago by Dyson Team

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Q: QuestionWhat is the run time

Asked 1 year ago by Larry.

• A:Answer About 40 minutes on the Max setting

  Answered 1 year ago by ApRidVerified Purchase

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Q: QuestionWhat is the suction power of the vacuum

Asked 1 year ago by MisterPDQ.

• A:Answer Very very good!

  Answered 1 year ago by RalphHVerified Purchase

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