Questions & Answers

Q: QuestionWill this Dyson pick up small pebbles and is it ok to do so? As in will picking up small stones decrease the overall life of the unit?

Asked 8 years ago by Cindy.

• A:Answer Hi Cindy, this is Krystal with Dyson. Thank you for your interest in the Dyson V8 Animal. We do not recommend picking up any stones/pebbles with any of the Dyson machines as they can damage the machine. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
  Helpful (5)Unhelpful (3)ReportAnswer this questionShow more answers (1)

Q: Questionwhich is better the V8 or V11?

Asked 2 years ago by duffy.

This question was asked about the related product: Dyson - V8 Cordless Vacuum with 6 accessories - Silver/Nickel

• A:Answer Hi there, this is Jenifer with Dyson. This is a question of preference. The V11™ models do have more suction power, longer run time, and more features. You may view a comparison chart at the following link: https://www.dyson.com/vacuum-cleaners/cordless Please feel free to email us at [email protected] with any specific questions.

  Answered 2 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo I need to hold down the red button the entire time I am vacuuming or can I release and it will still vacuum?

Asked 2 years ago by Esp1.

This question was asked about the related product: Dyson - V8 Cordless Vacuum with 6 accessories - Silver/Nickel

• A:Answer You have to keep the trigger depress to run the vacuum

  Answered 2 years ago by Jt33Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the dyson lay flat to vacuum under beds and couches

Asked 2 years ago by Vonne.

This question was asked about the related product: Dyson - V8 Cordless Vacuum with 6 accessories - Silver/Nickel

• A:Answer This vacuum cleans super well under our couch and bed. I guess it just depends on how hight your furniture is. Our bed is about 12 inches off the ground, and the couch is about 4-5 inches.

  Answered 2 years ago by BoScha

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAfter only 6 months, the vacuum stays on and doesn’t shut off! Why?

Asked 3 years ago by Carol.

This question was asked about the related product: Dyson - V8 Cordless Vacuum with 6 accessories - Silver/Nickel

• A:Answer Hi there Carol, this is Tia from Dyson! We're very sorry to hear of the concern with your Dyson V8. We're always keen to help and we want you to love your Dyson cordless machine. For Dyson troubleshooting assistance, please don't hesitate to reach our support team at [email protected]. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat does the V8 weigh?

Asked 4 years ago by Louie.

• A:Answer Hello Louie, this is Kelly with Dyson. The Dyson V8 weighs 5.8 pounds. That weight includes the floor tool and wand. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the Dyson - V8 Animal Cordless Stick Vacuum be used internationally (in Jordan, specifically) - where the voltage level is 230V? And is it fine to plug it into an adapter since US plug types don't fit here?

Asked 4 years ago by Jillian.

• A:Answer Hi there Jillian, this is Tia from Dyson! Great question! As it stands, our machines are intended for use in the country where they are sold and international adapters aren’t recommended. Machines manufactured for the United States are designed solely for 110-120v electricity. Use of adapters may void the warranty. We appreciate your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have off-white carpet & hardwood floors. When I clean my carpets, the black dust from the air conditioner also comes up. Does this remove the dust so I don't have to pull it out of the Bissell Carpet cleaner & can it be used safely on hardwood floors?

Asked 4 years ago by SophiaMay.

• A:Answer Hi there SophiaMay, this is Tia from Dyson. The Dyson V8 Animal will feature our powerful direct-drive head, which removes ground-in dirt from carpets and is also great for hardwood floors, too! We appreciate your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMotor stutters on-off-on-off with Dyson animal rechargeable unit.

Asked 4 years ago by Jerry.

• A:Answer Hi there Jerry, this is Tia from Dyson! Sorry to hear of the concerns with your Dyson V8 Animal cordless vacuum. We're keen to assist with troubleshooting and invite you to reach us at [email protected]. Please be sure to include a description of the issues being experienced along with the serial number of your machine. We look forward to helping you further, and thank you for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy vacuum seems to be overheating. Is this a common occurrence.

Asked 4 years ago by Linda.

• A:Answer This happened to me once, and I figured out that the vacuum was clogged. Hopefully, you've figured it out since you posted a month ago!

  Answered 4 years ago by TinaS

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionAre there filters or other parts that need to be cleaned or replaced

Asked 4 years ago by Susan.

• A:Answer Hello Susan, this is Kelly with Dyson. The Animal does have both a pre- and post-motor filter which you'll want to wash once per month. They shouldn't ever have to be replaced, as long as they're being maintained. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the b8 animal and v11 animal both have high suction and max suction

Asked 5 years ago by Charlie.

• A:Answer Hi Charlie, this is Kelly with Dyson. The Dyson V8 machines offer 2 suction modes; regular and Max. The V11 models have 3 suction modes, Boost, Auto and Eco. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this do well to pick up dust on hard floors?

Asked 5 years ago by Messica.

• A:Answer Hi Messica, this is Kelly with Dyson. The V8 Animal does have a spinning brush bar, to help pick up particles and debris from your flooring. This model also offers two suction modes for picking up debris. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the life of the battery. Can you replace the battery

Asked 5 years ago by Anonymous.

• A:Answer Hi there, this is Kelly with Dyson. While we can't guarantee a lifespan for the battery due to varying factors, I can confirm that we would generally expect the battery to outlast the free 2-year guarantee provided with all new machines purchased from an authorized retailer. While we don't expect problems to occur, the guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. I'm also happy to share that we do also have many happy cordless Dyson owners who are still enjoying some of our earlier models today. The batteries are replaceable, should you ever need to replace it. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the difference between the Dyson V8 and the Dyson v7 animal

Asked 5 years ago by goober.

• A:Answer Hi there, this is Kelly with Dyson. The Dyson V7 and V8 Animals are the same, with the exception of suction and run time. The V7 offers 100 air watts of suction, with up to 30 minutes of run time. The V8 has 115 air watts of suction power and up to 40 minutes of run time. The tools included with each will be the same. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the Dyson V8 Animal have a filter I need to regularly clean? If so, where is this located and how do I go about doing this? My parents have a V11 and they have to fully remove their filter. I just want to make sure I'm cleaning it properly.

Asked 5 years ago by Shannon123.

• A:Answer Hello Shannon, this is Kelly with Dyson. Your V8 Animal will have two filters, one that sits inside of your cyclone, and a twist-on post motor filter on the back of the main body. You can have a look at this video here, to see the steps on filter washing for your model: https://www.youtube.com/watch?v=Rh4523gmLvo Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this come with attachments

Asked 5 years ago by Paula.

• A:Answer Hi Paula, this is Kelly with Dyson. The Dyson V8 Animal will include the mini motorized tool, combination tool and crevice tool in the box with the machine. Best Wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you get a bare floor attachment for a dyson v8 animal ! We have vinyl plank floors and don’t want to buy a different vacuum

Asked 6 years ago by Eddie.

• A:Answer Hello Eddie, this is Kelly with Dyson. The Dyson V8 Absolute model comes with 2 cleaner heads, the direct drive cleaner head that is also included with the Animal, as well as the soft-roller head. This soft roller was engineered specifically for use on bare flooring. The soft roller head can be purchased separately on its own to use on your vinyl or plank flooring, should you wish. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I use the dyson in Sri Lanka ?? Will the electrical outlet be okay??

Asked 6 years ago by Sprite.

• A:Answer Hello Sprite, This is Miella from Dyson. This machine is not multi-voltage and only fits 110-120v. We do not recommend using outside that voltage or on a converter, as this will cause power/motor issues and is not covered under warranty. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)