Questions & Answers

Q: QuestionWould I need the Spectrum router to use with the eero 6+ or can I return the spectrum router and use 1 of the 3 pack as the router?

Asked 3 years ago by bibby.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Eero is basically the router in the equation. You don’t need a separate router for this. Just a modem.

  Answered 3 years ago by AnnaVerified Purchase

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Q: QuestionCan this be used as an extender ? I have a Ring pro bass station I want to know if I can use this to extended it signal.

Asked 3 years ago by Anonymous.

• A:Answer YES and NO. You may also need Ring Chime Pro units to better assist the camera signal strength. We have both and think it was worth the extra cost.

  Answered 3 years ago by Greatbuy

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Q: QuestionI have several cameras attached to my current wifi system. Will I have to reset my cameras to the eeros system? It’s a tiresome process to reset all of my cameras and I’m wanting to avoid this while improving the signal around the property.

Asked 1 year ago by Cbs.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer You do not have to reset your cameras because this system simply amplifies and extends your existing wifi.

  Answered 1 year ago by trainman305Verified Purchase

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Q: QuestionWhy is the 6+ not compatible with Blink camera local clip storage. Avoid if you have a Blink system and want local storage to work.

Asked 1 year ago by JoKo777.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Hello eeoBAD, we know how frustrating this is. Temporarily pausing the 5 GHz band may help you get your Sync Module setup. Devices that only operate on the 2.4 GHz band may need an extra step to get them up and running. You can use the eero app to temporarily hide the 5 GHz band while you get your 2.4 GHz devices connected. Open the eero app and tap “Settings” at the bottom of the home screen. Tap “troubleshooting” towards the bottom of the settings screen. Tap ”My device won’t connect.” Tap “Temporarily pause 5 GHz. This will pause the 5 GHz band for 15 minutes while you get your 2.4 GHz devices setup. If this doesn’t resolve the issue, please reach out directly to eero customer support at (877) 659-2347. Again, thank you for the feedback and have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionAs I understand it, I need to run Cat5e from the my ISP model to eero#1, then Cat5 from eero#1 to eero#2. Does the eero 6+ support POE in this configuration?

Asked 3 years ago by JoeyMac.

• A:Answer An ethernet cable is connected to your primary gateway Eero from your ISP modem and then any additional Eero’s can connect wirelessly to each other and/or connect to each other with an ethernet cable if desired as well. In my example shown I have two connected over Cat6 and one over wireless along with an Echo 4th Gen over wireless too.

  Answered 3 years ago by jrudd

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Q: QuestionOur internet provider Cox have modem/router combo. Can we use EERO 6+ or we have to disable Cox router first? Thx

Asked 2 years ago by dmitriy3977.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer You can just plug the ethernet cable directly from your current modem router combo to this eero and set it up. Make sure you will still able to connect your current modem router combo. You need to remove that SSID from all the devices you have and add new eeto wifi so all traffic will go through eero to modem/router combo.

  Answered 2 years ago by Drsn

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