Questions & Answers

Q: QuestionDoes this wifi system work with Alexa?

• A:Answer Yes, this wifi system works with Amazon Alexa.

Q: QuestionWhat is the maximum wifi speed supported by this system?

• A:Answer This system supports a maximum wifi speed of 1.6 gigabits per second.

Q: QuestionDoes this wifi system support parental controls?

• A:Answer Yes, this wifi system supports parental controls.

Q: QuestionWhat wireless networking standard does this system use?

• A:Answer This system uses the Wi-Fi 6E wireless networking standard.

Q: QuestionCan I manage this networking system with an app?

• A:Answer Yes, you can manage this networking system with an app called eero.

Q: QuestionHow many devices can be connected to this wifi system?

• A:Answer This wifi system supports 100+ connected devices.

Q: QuestionCan I manage this networking device using an app?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes, you can manage this networking device using an app.

Q: QuestionDoes this wifi system support wired backhaul?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes, this wifi system supports wired backhaul.

Q: QuestionAre parental controls available on this device?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes, parental controls are available on this device.

Q: QuestionHow many wifi satellites are supported by this system?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer This system supports up to 32 wifi satellites.

Q: QuestionWhat is the maximum wifi speed supported by this system?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer The maximum wifi speed supported is 1.6 gigabits per second.

Q: QuestionDoes this device work with Amazon Alexa?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes, this device works with Amazon Alexa.

Q: QuestionWhat wireless networking standard does this router use?

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer This router uses Wi-Fi 6E wireless networking standard.

Q: QuestionI have a 2 story house, can I have 6 hubs? 3 upstairs, 3 downstairs? I have AT&T fiber, router is upstairs in main area, getting buffering downstairs with orginal Google WI-FI hubs.

Asked 3 years ago by Goyo.

• A:Answer So I’m just gonna say it, “No.” EERO doesn’t work well over about 4 devices and spacing needs to be near perfect or it will mess up handoffs. Speaking from personal experience. We tried using backhaul too and that helped very little. Assuming your house is relatively square, I’d place one on each floor on opposite sides of the house if you have to use EERO. You could probably use 2 Asus or Netgear or TP-Link routers Which would cost around the price of one EERO router. You won’t notice it on TV’s (probably) but you will see what I call “rolling black outs” where the EERO devices disconnect intermittently and reset/reconfigure themselves if you have too many. Even when using Backhaul. Per EERO’s tech support instructions we had about 10 devices scattered across a very large house, cabana, and pool deck and it was a nightmare. Then EERO tech support instructed us to drop down to 3-4 devices and it was still a nightmare…. It at least a different one. Your other question: To get “true” 1Gbps internet speeds you will need a router that can accommodate more than a 1 gigabit connection. This is because there is always network overhead and EERO is brutal in this regard. It applies a lot of tracking info, analytics, and QOS stuff to traffic (most routers do at least some of this but not like EERO. My Asus router allows me to turn all that off for instance). This EERO router has a 2.5GB input from your cable modem but your cable modem must have a 2.5Gb output. In my case, my last ATT router, despite paying for 1Gb speeds, maxed out at 1Gbps so my speeds were around 800Mbps direct from the router. I recently upgraded to an Asus router, Cable Internet, and a Cable Modem (from Best Buy) with a 2.5gb output and now get speeds around 1.2Gbps. If you choose to go with a router and want your full speed, you’ll need to make sure your modem has a 2.5gb output. All that being said, 800Mbps (and significantly less to be honest) is PLENTY to stream to 4-5 HD TV’s while 4-5 people are browsing the internet so your issue may be coverage or jumps through your mesh network.

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  Answered 3 years ago by ItsMe

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Q: QuestionDo I need a wired router with this?

Asked 3 years ago by Desch.

• A:Answer You need to wire one of the Eros to your homes modem the other two do not need to be wired to anything.

  Answered 3 years ago by SatisfiedVerified Purchase

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Q: QuestionWill this router work with a Spectrum modem ?

Asked 3 years ago by bandir.

• A:Answer Yes I will I know this because I have spectrum

  Answered 3 years ago by JavierVerified Purchase

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Q: QuestionCan you hook more than the 3 eero boxes to the system? Is there a maximum #?

Asked 3 years ago by Clyde.

• A:Answer There are limits, but you will run into practical limits (price and range) well before you run into device limitations. The largest network I've personally seen is 54 eero on a network and that one did work well. The more pressing issue is having eero too close to each other, you want eero to be around 30 to 50 feet away from each other.

  Answered 3 years ago by eeroinc Team

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Q: QuestionTech-stupid here. That being said I start a work from home job that requires an Ethernet connection to their computer (direct connection) can I use one of the ports in the back of one of those "box-things" even if it's not the one connected to the modem?

Asked 3 years ago by TechIgnorant.

• A:Answer Yes you can. That will provide your computer a hardwired connection to the network (even if the eero it is plugging into is wirelessly connecting to the head/gateway eero, from the computer's perspective it is a hardwired connection). That computer will get as much speed as the eero is getting from the gateway eero. If you need to hardwire more than 2 devices get an unmanaged switch and go eero->switch->multiple devices

  Answered 3 years ago by eeroinc Team

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Q: QuestionWhat is the maximum distance between units to pick up signal?

Asked 3 years ago by Greg.

• A:Answer I'm not sure what the maximum is, but I get a good strong signal in the back of my backyard which I think is about 100 ft from the closest hub.

  Answered 3 years ago by TiminCVa

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