Questions & Answers

Q: QuestionIs this capture card easy to set up?

• A:Answer Yes, this capture card features a driverless plug & play setup on Windows, macOS, and iPadOS.

Q: QuestionDoes this capture card have an analog audio input?

• A:Answer Yes, this capture card has a 3.5mm input for capturing in-game chat or commentary.

Q: QuestionCan I use this capture card with OBS Studio?

• A:Answer Yes, this capture card is optimized for OBS Studio out of the box.

Q: QuestionDoes this capture card support HDR content?

• A:Answer Yes, this capture card supports HDR10 capture with tone mapping on Windows.

Q: QuestionDoes this capture card eliminate screen tearing?

• A:Answer Yes, this capture card has VRR passthrough which eliminates screen tearing on supported displays.

Q: QuestionWhat platforms are compatible with this capture card?

• A:Answer This capture card works with PS5, Xbox Series X/S, Switch 2, and more.

Q: QuestionCan this work for an external camcorder to be used to live stream a school event?

Asked 2 weeks ago by Anonymous.

• A:Answer Great question! The 4K S can do it but is purpose-built for game consoles like PS5, Xbox Series X/S, and Switch 2 via clean, unencrypted HDMI. For a camcorder, our Cam Link 4K is the product designed specifically for that use case — it turns nearly any HDMI camera (camcorders, DSLRs, mirrorless) into a USB webcam your PC or Mac recognizes in OBS, Zoom, and most streaming apps, which is ideal for live streaming a school event. If you'd like to confirm whether your specific camcorder model has a clean HDMI output that will work, our team at help.elgato.com is happy to look into it with you. We also have some cams listed here: https://www.elgato.com/ww/en/s/cam-link-camera-check

  Answered 2 weeks ago by Customer Care

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Q: QuestionWill this allow me to stream game chat through twitch

Asked 3 weeks ago by Chris.

• A:Answer The 4K S captures gameplay audio out of the box through HDMI and works great with Twitch. On Xbox and PC, party chat and game audio can come through without any additional accessories. On PS5, if you want to capture party chat from your controller headset, the Elgato Chat Link Pro is the recommended add-on. Hope that helps, and happy streaming!

  Answered 3 weeks ago by Customer Care

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Q: QuestionHello! Will this work with an NVIDIA Quadro T2000 graphics card? Just making sure before I order for pickup :)

Asked 1 month ago by Cat234.

• A:Answer Great question! The 4K S requires an NVIDIA GeForce GTX 10xx or equivalent for standard capture, and the Quadro T2000 should meet that bar. For HDR capture however, the encoding demands are higher and a GeForce RTX 20xx or better would give you the best results. You can find the full system requirements at help.elgato.com before ordering.

  Answered 3 weeks ago by Customer Care

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Q: QuestionWill this capture card work for PS4

Asked 1 month ago by Anonymous.

• A:Answer Hi, yes - we recommend our 4K S for your PS4. If you're uncertain what capture card fits best you can have a look at our selector: https://www.elgato.com/us/en/s/capture-card-selector

  Answered 1 month ago by Customer Care

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Q: QuestionWill this work with an xbox series X and samsung galaxy S23 ultra in place of a pc?

Asked 2 months ago by CashedBowl.

• A:Answer Dear Blt, yes this might work out if you use "Moblin" as capture/streaming app - but we still recommend a PC or a Mac.

  Answered 2 months ago by Customer Care

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Q: QuestionDoes it capture in 2160 p

Asked 2 months ago by JaeG.

• A:Answer Yes, 4K S can capture in 4K60 (2160p) resolution. -JE

  Answered 1 month ago by Customer Care

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Q: QuestionDoes this card capture party/game chat for Xbox, or do I need to buy another wire/piece of equipment to do this?

Asked 2 months ago by RogueKnight.

• A:Answer Hi Phoenix, yes, you can capture your partychat when monitoring is enabled at your XBOX settings. The XBOX is able playback sound on several devices like, your headset and your TV/Capture Card and it allows to monitor your own mic so that everything is included.

  Answered 2 months ago by Customer Care

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Q: QuestionDoes this have HDR support?

Asked 2 months ago by AppleSheep.

• A:Answer Dear Kyle, yes, it does. The 4K S can capture HDR at up to 1080p60 while you play in 4K60 HDR, or you play in 4K60 HDR while recording 4K60 SDR. If you need help choosing the best capture card for your setup, you can find it here: https://www.elgato.com/us/en/s/capture-card-selector

  Answered 2 months ago by Customer Care

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Q: QuestionIs a pc required for this object, or can you stream straight from a console?

Asked 3 months ago by Anonymous.

• A:Answer Dear Black, for streaming all of our capture cards need a device to establish the stream. A PC, Mac, or mobile.

  Answered 2 months ago by Customer Care

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Q: QuestionCan this work with older consoles? Like PS2, Xbox 360, and Wii, for a few examples

Asked 4 months ago by Fin.

• A:Answer Hi Fin, yes. In general it can but please keep in mind not all of them have an HDMI Output. In that case a converter is needed to transform the component/composit signal.

  Answered 4 months ago by Customer Care

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Q: QuestionCould I use this to record shows or games on my TV so I could watch them later?

Asked 5 months ago by BBakes.

• A:Answer Hi BBakes, yes, you can record your games and everything else what comes in as long as there's no HDCP. We respect this proctection that e.g. Netflix/Prime has.

  Answered 5 months ago by Customer Care

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Q: QuestionDoes the voice capture work on PS5 if your headset is hardwired into your controller? And would it also capture voice chat though discord still?

Asked 6 months ago by ParkerC.

• A:Answer Hi PjC, the Playstation does not support Multi-Audio-Out and we have been in contact with Sony about that. If your Headset is plugged into the controller HDMI-Audio stops. In that case you won't be able to capture Voice-Audio nor Game-Audio. You can still capture it with our Chat-Link-Pro cable, available at elgato.com. If our cable is plugged in between your controller and headset and the capture card you can record Game-Audio and your Party, to capture your own voice a seperate Mic is needed. When your party chat is at your PC's/Mac's discord you can still mix it to your gameplay with e.g. OBS.

  Answered 5 months ago by Customer Care

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Q: QuestionWill this work with the original switch when it is docked?

Asked 6 months ago by Ben.

• A:Answer Yes! 4K S will work with Switch while it's docked and be able to stream or record in 1080p.

  Answered 4 months ago by Customer Care

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