Questions & Answers

Q: QuestionHow is the webcam powered?

• A:Answer The Elgato Facecam MK.2 connects and is powered via a USB Type C connection.

Q: QuestionDoes this Elgato webcam have a built-in microphone?

• A:Answer No, the Elgato Facecam MK.2 does not have a built-in microphone.

Q: QuestionDoes this webcam have a privacy shutter?

• A:Answer Yes, the Elgato Facecam MK.2 includes a built-in privacy shutter for peace of mind.

Q: QuestionCan I use this webcam with a Mac?

• A:Answer Yes, this webcam is compatible with macOS 12 or newer, using an Intel or Apple CPU.

Q: QuestionDoes the Webcam work with Windows Hello?

Asked 4 days ago by Mitchell.

Q: QuestionIs this camera compatible with my Xbox next Gen

Asked 1 month ago by TreCroft.

• A:Answer Hello TreCroft, our Facecam MK.2 is a UVC, so yes, it should work with your Xbox. If you encounter any issue with it please contact the Microsoft support.

  Answered 1 week ago by Customer Care

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this camera be on 1 side of room and connect through Wi-Fi to smart tv on opposite side of room?

Asked 3 months ago by Jef.

• A:Answer Hi there! The Facecam MK.2 can’t connect to a smart TV via Wi-Fi. It needs to be plugged directly into a Windows or Mac computer via USB 3.0 (Type-A or Type-C). Streaming it over Wi-Fi isn’t supported.

  Answered 3 months ago by Customer Care

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWould this cam be able to hook up and work with a PS5 console? I want to begin streaming but I'm working with a PlayStation so I need one that will operate correctly with it and I was reading that not all webcams will work on it.

Asked 8 months ago by ElgatoFacecam.

• A:Answer Facecam MK.2 is not compatible with PlayStation 5. -James

  Answered 7 months ago by Customer Care

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the cam have a 1/4-20 receptacle underneath the stand it’s pictured with; would mounting this so it’s pointing down affect image quality (assuming lighting is the same)?

Asked 8 months ago by CapnFlags.

• A:Answer The underside of Facecam MK.2 has a 1/4"-20 mounting point, allowing for versatile setups, including facing downward. The picture quality will not be affected if you have good lighting. -James

  Answered 8 months ago by Customer Care

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this have a microphone and if it does am I able to turn off the microphone and still record/stream/go live?

Asked 1 year ago by Daniella.

• A:Answer There’s no microphone on this one. It helps lower the cost :)

  Answered 5 months ago by BKellyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use USB-C to USB-C cable?

Asked 1 year ago by cheo.

• A:Answer Hello, You can use any of the cables included, for others we wouldn't be able to confirm as it may not be a cable of ours, check that it's a data cable and not a charging only cable, etc... -Art

  Answered 1 year ago by Corsair

  
  Helpful (0)Unhelpful (0)ReportAnswer this question