“I have had my tablet for 2 months, it will not charge. Who do I contact? Bought at Walmart but they won't take it said to send it back, but where??”
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I've emailed and called customer service multiple times for this exact issue, and have never spoken to anyone other than an automated system. After waiting exactly 6 min for an "available agent" (per the automated system), a recording comes on the line and tells me "goodbye" followed by a disconnection. After emailing customer service I received an automated message listing a ticket number for my request and asking I allow them 72 hours for an agent to get in contact with me. Two weeks and no emails or calls later, I attempted to call the "For Business Customers Only" phone number off of the Ematic website, thinking that perhaps the SALES Dept. would have a different approach to answering their phones. But apparently they need no new business (selling poorly made products that have warrantys with a company that doesn't seem to exist was quiet profitable), as I once again received one of those 6 min waits and a hang-up. Apparently this purchase was a very poor choice all the way around , on my part. Companies selling the Ematic brand should be aware of this appart sham by now. At least I would imagine that I can't be the only one calling the only listed customer service phone number ,which never gets answered? I'm very disappointed in the whole experience with both Ematic and the retailer, and I almost guarantee that I will be taking any further business elsewhere.
Contact ematic. I had the same issue, and apparently it's an ongoing issue for this tablet.
1-866-531-6305.
I’m about to take ours back to Best Buy. Maybe take box to Best Buy and see if they will return it
You can contact our customer service regarding your Playtime Pad: Website: https://ematic.us/contact-us/ Phone: +1 (888) 968-1985 E-mail: customerservice@ematic.us
we have had no problems at all and my grandson loves it.
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