Questions & Answers

Q: QuestionDoes it work with The Eufy S380 home base?

Asked 2 years ago by John.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer The simplest answer is YES!

  Answered 2 years ago by JohnRVerified Purchase

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Q: Questionwhat is the view angle of the camera

Asked 2 years ago by raul.

• A:Answer 160 degree view

  Answered 2 years ago by EdwardP

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Q: QuestionAre these compatible with homebase E?

Asked 2 years ago by Question.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer Don't know. You need to tell your customers that none of your stores carry home bases. I ws very disappointed

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan other wireless brand cameras (ei - Foscam) be connected to the Eufy Homebase?

Asked 2 years ago by Jillian.

• A:Answer NO!

  Answered 2 years ago by JohnRVerified Purchase

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Q: QuestionWhat if the light no longer works, can it be replaced? Or do you have to buy a replacement?

Asked 2 years ago by wickedtaz.

• A:Answer Can be replaced if the buy the warranty

  Answered 2 years ago by SandraRVerified Purchase

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Q: QuestionHow many of these cameras can you add to the home base 3?

Asked 2 years ago by EricG.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer I have added eight cameras with know issue. I looked up what size monitor to show all eight at once. Ive decided it is the 22 inch monitor, i think.

  Answered 2 years ago by GreatVerified Purchase

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Q: QuestionDo these come with the mounting base?

Asked 2 years ago by Gqw410.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer Yes

  Answered 2 years ago by MarCVerified Purchase

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Q: QuestionDo these cameras connect to a 5g network?

Asked 2 years ago by Bisclean.

• A:Answer Based on Eufy website the specs on the Homebase 3 Connectivity is 802.11 b/g/n 2.4GHz Wi-Fi.

  Answered 2 years ago by MikeVerified Purchase

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Q: QuestionCan an external hard drive be connected and used instead of an internal drive on the base station/home base?

Asked 2 years ago by Kodaq.

• A:Answer Only when backing up the data that has been recorded on the internal drive. Also, when buying the internal drive, it is the 2.5" laptop type drives.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionCan the LED lights be turned off with the app? I plan on installing a camera by my back door and don’t wish to have the light go on when I’m sitting on my patio.

Asked 3 years ago by Billy.

• A:Answer Mine, by default, does not turn the light on when motion is detected. It records the event in night vision mode.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionWhat is the max distance it can pick up motion and start recording? How long does it take to start recording once motion is detected?

Asked 3 years ago by Julie492.

• A:Answer About 30 ft. And only takes a few seconds to start recordings

  Answered 2 years ago by ScottLVerified Purchase

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Q: QuestionIs the upgraded home base 3 compatible with the current 2k cameras?

Asked 3 years ago by Anonymous.

• A:Answer I have the 2k pan and tilt camera. It can connect to the Homebase 3 through the Edge connection on the settings page of the camera.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionAre these 4k cameras or 2k cameras? Because looking at the resolution and the product detail. It state its 2k video

Asked 3 years ago by Pocket.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer Mine are 4k.. doorbell camera are 2k…

  Answered 2 years ago by TrimmerVerified Purchase

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Q: QuestionWhat is the maximum distance the cameras will work from the Homebase? Does the home base need to be indoors?

Asked 3 years ago by Anonymous.

• A:Answer My cameras keep slipping downward as if they need tightening or something. I am disabled and not able to do it. Can you send someone back over here for adjustment correction?

  Answered 3 years ago by CamerasAreSlipping

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Q: QuestionWhats in the box

Asked 3 years ago by Wants2No.

• A:Answer 2 camera’s The modems, The plug . Very Easy to install.

  Answered 2 years ago by SandraRVerified Purchase

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Q: QuestionI need a range of over 30 feet which is the range you state the cameras must be within to function. I have an Eero mesh system. Can it be utilized to extend the range? Would I need any additional equipment to implement the connection?

Asked 3 years ago by maverick21.

• A:Answer Not sure where you got 30ft. I have one 320 feet away it works great. It is in a clear line of sight from the base. In setup mode you can walk with camera and see signal strength in the app.

  Answered 2 years ago by ScottLVerified Purchase

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Q: QuestionWhat is the estimated battery life without sunlight? Meaning if mounted under an overhang how often will I need to take it down to recharge it’s battery?

Asked 3 years ago by PK.

• A:Answer Depends on activities. I believe eufy listed it as 60 or 90 days

  Answered 3 years ago by KeithHVerified Purchase

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Q: QuestionWhat's the max distance a camera can be mounted away from the homebase before losing connectivity?

Asked 3 years ago by Sebas.

• A:Answer We have 2 cameras 160 feet from the home base . They work great, they are outdoors. they can go almost a full year without a charge.

  Answered 1 year ago by Anonymous

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Q: QuestionAre these compatible with the Eufy Cam2 bases?

Asked 3 years ago by Jim.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer No

  Answered 2 years ago by Jillian

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