Questions & Answers

Q: QuestionWhat is the maximum storage capacity of the HomeBase?

• A:Answer The HomeBase has an expandable storage capacity of up to 16TB with an external storage drive.

Q: QuestionDoes the eufyCam 3 require a subscription for cloud storage?

• A:Answer The eufyCam 3 does not require a subscription for cloud storage because it offers local storage options, but a subscription is available if desired.

Q: QuestionWhat is the field of view of the eufyCam 3 cameras?

• A:Answer The eufyCam 3 cameras have a 135-degree field of view.

Q: QuestionAre the eufyCam 3 cameras solar-powered?

• A:Answer The eufyCam 3 cameras offer a 365-day solar-powered battery life for continuous home protection.

Q: QuestionHow many cameras are included in the eufyCam 3 system?

• A:Answer The eufyCam 3 system includes five cameras.

Q: QuestionDoes this still have the major flaw that allows Thieves to just hold the sync button to delete all footage from the homebase?

Asked 3 years ago by Justme.

• A:Answer Yes it does.

  Answered 3 years ago by informedconsumer

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Q: QuestionHow many cameras are recommended to cover all 4 sides of the home?

Asked 2 years ago by Vishal.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer Lots of variables come into play with your question. My house is 2400 sqf. On the front of the house, near each corner, I have 2 cameras pointing towards the street, which covers the front fairly well, I also have a doorbell camera. On one side I have a camera mounted on a shed which views the entire side and part of the back of the house. Then another attached to a the gutter (gutter mounts from Amazon) viewing down the other side and one across the back of the house. I also have cameras mounted to other structures assisting in coverage. In my opinion, with similar requirements, you may be fine with 4, but more may be needed. I initially purchased the 2 camera package then added on as I got used to the systems strengths and weaknesses. The eufy 3 system is very easy to work with.

  Answered 2 years ago by Melstrom

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Q: QuestionSize of storage?

Asked 3 years ago by Lucky.

• A:Answer Comes with 16GB, you can add a 2.5 inch SSD or HDD upto 16 TB.

  Answered 3 years ago by MarcVerified Purchase

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Q: QuestionDo the cameras connect directly to the NVR (HomeBase) or do they both connect to your WiFi or either? each has their pros & cons, their own network means their own bandwidth, but if their on your network, they can be on separate APs & greater range

Asked 2 years ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer They can he confogured eitherway but out of the box connects to the home base. Additional components will connect to your home WiFi by the default but can be changed to connect to your home base. Devices can be grouped together so you can apply settings to all of the devices on a group with a single press action.

  Answered 2 years ago by GaryVVerified Purchase

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Q: QuestionIf I don't have a subscription with eufy can I view events that are recorded on the base station with my phone when I am not at home

Asked 3 years ago by Ken.

• A:Answer Everything is save on home base and can be accessed through the app on your phone. No subscription needed.

  Answered 3 years ago by HappyplaceVerified Purchase

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Q: QuestionHow many cams will the new home base three support?

Asked 3 years ago by Rich.

• A:Answer 16 cameras and 34 sensors

  Answered 3 years ago by NickVerified Purchase

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Q: QuestionWill the camera charge if it’s mounted under the eve of the house?

Asked 2 years ago by Ruff.

• A:Answer Yes. It's where my camera is located and has no problems charging even on cloudy days.

  Answered 2 years ago by MrLiDo

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Q: QuestionWhat is the maximum distance the home base will operate away from the actual cameras?

Asked 2 years ago by Anonymous.

• A:Answer Depends on a few factors. Number of walls, thickness of walls, interference etc. Best way to find out. Have the camera in your hand and move away from the home base. Keep your app open on the phone. I can tell you than one of my cameras that is on the far side of my house has to go trough 3 walls and the distance is about 80 ft from the home base. Camera is mounted on the outside. Never lost the signal, but the signal strength is in the low range.

  Answered 2 years ago by MrLiDo

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Q: QuestionDoes anyone know the minimum outdoor operating temperature for the cameras? Not mentioned in the item specs... Thx!

Asked 3 years ago by Jillian.

• A:Answer -4 degrees Fahrenheit

  Answered 3 years ago by KeithHVerified Purchase

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Q: Question4K at how many fps? Is there an app to view recordings and playback at what resolution and fps?

Asked 3 years ago by Yankton.

• A:Answer 15 fps. You can view recordings and playback through eufy security APP on your phone at 4K.

  Answered 3 years ago by Eufy Team

  
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Q: QuestionI see these cameras are rated for -4F operating environment. I live in an area where it gets as low as -30F, and was wondering if anybody has experience with these at that temperature.

Asked 5 months ago by Coyote.

• A:Answer The eufyCam is designed to operate outdoors within a temperature range of -4°F to 122°F (-20°C to 50°C). If temperatures drop below -4°F, the battery's chemistry activity decreases, resulting in reduced battery levels and shorter battery life. However, the eufyCam remains operational in such conditions. As temperatures warm up and return within the operational range, the battery life will normalize. Please note that in extreme cold, such as -30°F, you may experience reduced functionality, especially in terms of battery performance. Additionally, motion detection sensitivity might be affected due to the passive infrared (PIR) sensor mechanism in cold weather. You can increase the motion detection sensitivity in winter to improve performance.

  Answered 5 months ago by Eufy Team

  
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Q: QuestionSo, where I live, it's not always sunny, it can get really cloudy sometimes. If I keep a USBC connected while they're outside but not plugged in only when they need it. Does that affects the weather-proof feature? if so, what can I do?

Asked 1 year ago by GatoGidh.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer The eufyCam 3 is weatherproof with an IP67 rating, meaning it is resistant to dust and water, capable of withstanding outdoor conditions like rain and other elements. However, maintaining the weatherproof feature requires that all ports, including the USB-C port, remain sealed properly. If you keep a USB-C cable connected to the camera, especially one that is not designed to maintain the weatherproofing, it could compromise its resistance to water and other elements, potentially causing damage. To ensure the weatherproof feature is not affected, you should: Only connect the USB-C cable when absolutely necessary (e.g., for charging) and disconnect it afterward. Ensure the USB-C port cover is securely closed after removing the cable. If you need continuous power and live in a cloudy area, you might consider using a compatible solar panel designed for the eufyCam 3, as it uses a weatherproof adapter. This approach will help maintain the camera's durability against weather-related conditions.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionWhat is the range in feet from the WiFi connection ? I have a barn 300’ from the house and no wifi connection there, will this work ?

Asked 1 year ago by Jaydogg.

• A:Answer The wireless range for eufyCam 3 or related devices, such as the T8600 eufyCam, is approximately 25 meters (82 feet), covering an area of up to 5,000 ft² (464 m²). This range can vary based on factors such as wall thickness, obstacles, and interference. Since your barn is 300 feet away from your house, this is far beyond the typical WiFi range supported by eufyCam 3. To make it work, you may need to use WiFi range extenders or a mesh WiFi system to bridge the gap and extend the signal to your barn.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionCan I mount this camera to a soffit?

Asked 1 year ago by Jdom.

• A:Answer Yes, you can mount the eufy Security eufyCam 3 (also known as eufyCam S3 Pro) to a soffit as long as you ensure proper placement and installation. While it's typical to mount this camera to walls or ceilings, a soffit installation can work if it provides good WiFi signal, ensures the camera's solar panel has adequate sunlight exposure (if applicable), and meets general installation requirements: 1. Height and Angle: Mount the camera at a height of 7-10 feet (2.1-3 meters) and tilt it downward at a 5°-10° angle, avoiding higher angles to ensure better motion detection. 2. Secure Outdoor Mount: Use a secure outdoor mount bracket if the soffit is exposed to heavy winds, rains, or other challenging conditions. 3. Avoid Obstructions: Ensure the camera lens is not placed too close to the soffit's surface or walls to avoid light reflection, especially during night vision. 4. Signal Check: Before finalizing the installation, check the eufy Security app to confirm the camera has good signal strength in the desired location. If the soffit provides stable and sturdy support, you can use the included mounting hardware or adjust based on the soffit material (e.g., using anchors for proper fixation).

  Answered 1 year ago by Eufy Team

  
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