Questions & Answers

Q: QuestionHow long does the battery last on this camera?

• A:Answer This eufy security camera gets up to 365 days of battery life on a single charge.

Q: QuestionWhat is the field of view for this camera?

• A:Answer This security camera has a 140-degree field of view.

Q: QuestionDoes this camera require a separate hub to operate?

• A:Answer Yes, this is an add-on camera that requires the eufy Security HomeBase 2 to operate.

Q: QuestionWhat is the night vision distance of this camera?

• A:Answer This camera has night vision up to 25 feet.

Q: QuestionCan I talk through the camera to someone on the other end?

• A:Answer Yes, the camera has two-way communication so you can speak to someone through your phone.

Q: QuestionDoes this camera record noise from outside ? Can i replay the noise for someone eles to hear at a later time?

Asked 5 years ago by Anonymous.

• A:Answer Yes, the camera does record audio. It's actually very clear and fairly sensitive reception. However, it only records when there is motion detected, not constantly, so would need to be triggered by someone or something moving in its field of view to record any audio.

  Answered 5 years ago by CraigTVerified Purchase

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Q: QuestionIs the eufy cam 2 pro model able to record night vision in color. I keep reading online that it is able to but can't find it anywhere official. I know the eufy 2c cam is able to because it has a built-in spotlight unlike the regular 2 and 2 pro?

Asked 5 years ago by Wbrown.

• A:Answer I stand corrected it actually does do color in night mode. See my attachment. You can see the flowers in the pot.

  Answered 5 years ago by Dieselfxr

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Q: QuestionI already bought the eufycam 2c set. Is this compatible?

Asked 4 years ago by PhilliesPlan01.

• A:Answer Yes, you can mix and match different Eufy cameras to a Homebase 2.

  Answered 4 years ago by DigitalMediaEnthusiast

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Q: QuestionAnyone found aftermarket mounting hardware do it can be mounted at a 90 degree angle at the side of the house?

Asked 4 years ago by Tress.

• A:Answer Look for VideoSecu satellite speaker mounts. Work very well for under-eave mount of these cameras.

  Answered 4 years ago by Anonymous

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Q: QuestionCan you use a solar panel with this camera?

Asked 4 years ago by Pia.

• A:Answer Yup! I have it setup with a Solar Panel from Eufy.

  Answered 4 years ago by DaveVerified Purchase

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Q: QuestionWhat is the range of the Base unit? I am planning on a number of cameras around the front and back of my house so will need a few hundred feet. If it is not that far can you have 2 base units in the same house to extend the range?

Asked 5 years ago by Rich.

• A:Answer Placement of 2 Basr Stations definitely extends the range of the outdoor cameras. And the number of cameras

  Answered 4 years ago by Eddie63Verified Purchase

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Q: QuestionI read from a review that I need a base,if so how much is it?

Asked 5 years ago by richme.

• A:Answer Yes, you need a base station to use this camera. We currently don't sell the base officially. Please feel free to contact us via [email protected] or call us at +1 (800) 988 7973. We are happy to assist you further.

  Answered 5 years ago by Eufy Team

  
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Q: QuestionThe specifications state 1080 resolution but the product states 2k resolution, perhaps a typo. Can you clarify?

Asked 5 years ago by JonnyBBravo.

• A:Answer Thanks for your question. The highest resolution of this item is 2K (2304*1296). If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 5 years ago by Eufy Team

  
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Q: QuestionHow do you recharge the batteries? Do they have to be removed or replaced--and can I attach a solar panel to help keep the unit charged?

Asked 4 years ago by TonyO.

• A:Answer You can add a solar panel, or you can remove camera (easy) and charge it, comes with all cables for charging!

  Answered 4 years ago by 007pVerified Purchase

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Q: QuestionDoes the eufyCam 2 Pro 2K Indoor/Outdoor Add-on Security Camera - Model:T81401D1 SKU:6414446 come with mounting hardware?

Asked 4 years ago by Bobby.

• A:Answer Yes it does. Very easy to install.

  Answered 4 years ago by JohnnmbVerified Purchase

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Q: QuestionI have a base station with Eufy doorbell and called customer service and they said I can add cameras to this base station. I need to know the range of having one base station for my whole house. Do you have a range for cameras to add to doorbell?

Asked 4 years ago by jerrywp.

• A:Answer I believe as long as you have WiFi to the camera will work

  Answered 4 years ago by GamerVerified Purchase

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Q: QuestionCan a external power supply be used?

Asked 4 years ago by Jeff.

• A:Answer Yes, I use usb solar panels

  Answered 4 years ago by MrkTVerified Purchase

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Q: Questionill t work with 5g wifi ?????

Asked 5 years ago by jack.

• A:Answer Those are two different things. It works with the latest WiFi which is WiFi 6

  Answered 4 years ago by MrkTVerified Purchase

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Q: QuestionI would like to pay for my mom she isn’t tech savvy but will need help to install are their techs I can pay?

Asked 5 years ago by Ek.

• A:Answer Thanks for your question. I understand you can pay, I'm truly sorry that we are unable to provide installation service at this moment. But we can provide you the video showing how to install the item. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 5 years ago by Eufy Team

  
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