Questions & Answers

Q: QuestionDoes this smart lock store fingerprint data locally?

• A:Answer Yes, this smart lock stores fingerprint and in-app data locally to protect your privacy.

Q: QuestionAre unlock notifications available with this smart lock?

• A:Answer Yes, unlock notifications are available with this smart lock.

Q: QuestionIs this smart lock suitable for all weather conditions?

• A:Answer Yes, this smart lock has an IP65 weatherproof rating, making it suitable for all weather conditions.

Q: QuestionCan I control this smart lock using voice assistants?

• A:Answer Yes, you can conveniently unlock this smart lock using Google Assistant or Alexa.

Q: QuestionDoes this smart lock have auto-lock feature?

• A:Answer Yes, this smart lock has an auto-lock feature that automatically locks the door when it is closed.

Q: QuestionCan I unlock this smart lock using my phone?

• A:Answer Yes, you can unlock this smart lock using your phone via the eufy Security app.

Q: QuestionCan the lock be programmed to lock at a certain time, so that the key, fingerprint, or passcode won’t open it until it’s scheduled unlock time? I hope that makes sense

Asked 5 years ago by KHill.

• A:Answer Not a lock out for the whole system; however, ALL but the main "person" can be scheduled to not work at certain times. So currently one person's info will always work but you have the ability to shut off ALL others' code/fingerprint,

  Answered 5 years ago by Torch

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Q: QuestionCan I unlock the door from the app away from home? Or do I have to be within range?

Asked 4 years ago by Amtac350.

• A:Answer It is a smart wifi lock you set up to your home wifi. Therefore it works well where you can unlock the door away from home. Comes in very handy if you are on vacation or at work and you need to open the door for someone who needs to stop by and then re-lock the door after they leave.

  Answered 4 years ago by MW8301

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Q: QuestionDoes the bolt come out on the right side or the left? My door opens to the left, so I need it to come out on the right side of the outside piece.

Asked 5 years ago by YoChar.

• A:Answer The design allows for both right hand and left hand doors. The bolt is notated with an "up" stamp and the mechanism has a locking knob that has emblems on both sides of the interior panel so that you can twist it either clockwise or counter-clockwise to work the bolt.

  Answered 5 years ago by MTCowboy

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Q: QuestionIs this the built in WiFi version or is this the WiFi bridge version?

Asked 5 years ago by Gloria.

• A:Answer This one has the Wifi built in.

  Answered 5 years ago by GatorAce

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Q: QuestionWould the smart lock detect if the door is not fully closed when locking ? I am worried about the door being open and the lock thinking that its locked when the deadbolt is not in the actual frame of the door.

Asked 5 years ago by Krasi.

• A:Answer Yes -- it will verbally tell you that the door isn't closed. And, if you set the timer to one second, as I have, once you actually close the door your phone will also show the activity as well as you can hear the deadbolt engage.

  Answered 4 years ago by Plt726Verified Purchase

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Q: QuestionCould this be used on a bedroom door?

Asked 5 years ago by Fajah310.

• A:Answer Yes, of course. The door would have to be modified to accept a deadbolt in addition to the existing doorknob.

  Answered 5 years ago by Zunderwood

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Q: QuestionCan the lock be opened from the inside (by just turning the knob)? I have glass sidelights which would make this lock useless if it can be opened by a simple turn.

Asked 5 years ago by Megeez.

• A:Answer Yes, you can lock or unlock this manually by turning the knob. It works just like a deadbolt knob.

  Answered 4 years ago by MW8301

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Q: QuestionWould a locksmith be able to rekey this lock?

Asked 4 years ago by Jack.

• A:Answer I repined my pair of locks to use the same key and while I had it open I confirmed the outer cylinder dimensions look to match Kwikset, Wiser and Weslock so they should be able to swap the cylinder for one of those. Any locksmith who is not scared away can just remove the 6 screws under the stuck on rubber backing then just swap out the cylinder and reuse the tail pice. You’re not likely to find many locksmiths in the US who can source the sidebar pins used in this lock so they will not be able to repin the existing cylinder to make multiple locks use one of the keys us came with. This lock type is only common in Asia. Just have them swap the cylinder instead if trying to repin.

  Answered 3 years ago by Locksmith

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Q: QuestionHow far does the lock stick out from the door on the outside. What is the total distance?

Asked 4 years ago by Sparky340.

• A:Answer Lock extends out about 1&1/8 inch on the front of the door at its widest point at the key hole. The unit is 2.75 inches wide and 6 1/8 inch long.

  Answered 4 years ago by chicago1Verified Purchase

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Q: QuestionWhat, if anything, stops working on this lock at temperatures lower than 22F? I noticed that the lower limit for the operating range is 22F and I can fully expect to deal with a Wisconsin winter harsher than that at some point in the future.

Asked 4 years ago by StevieMJH.

• A:Answer The operating temperature range for this item is -30℃~70℃(Outdoor) (-22F~158F). We don't recomment you use this item under -22F. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 4 years ago by Eufy Team

  
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Q: QuestionCan two of these be used? One for the front and one for the back? If so, can they identify separately with Google assistant?

Asked 5 years ago by genosox.

• A:Answer You can have two of them and you should be able to name them seperate for google home to lock/unlock them one thing is that the keys will be different for these locks and they cannot per the vendor rekeyed to match.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionCan you program codes for other people to use for a set amount of time and then the code would no longer be valid on the lock?

Asked 4 years ago by Question.

• A:Answer Yes! You can set individual access on specific days, times, always, and starting on date (x) and expiring on date (x).

  Answered 4 years ago by WysdymVerified Purchase

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Q: QuestionDoes it come with conventional keys as a back up?

Asked 4 years ago by Chiefop.

• A:Answer Yes it does come with a set of 5 keys as backup.

  Answered 4 years ago by MW8301

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