Questions & Answers

Q: QuestionDoes this Roku device support HDR?

• A:Answer Yes, the Roku Express 4K+ supports HDR content.

Q: QuestionHow is the picture quality of Roku Express 4K+ described?

• A:Answer It has sharper, brighter, and clearer picture quality.

Q: QuestionIs the Roku Express 4K+ compatible with Apple AirPlay?

• A:Answer Yes, you can share content from your Apple devices to your TV using Apple AirPlay.

Q: QuestionWhich wireless standards are supported by the Roku Express 4K+?

• A:Answer This Roku streaming player supports Wireless N Dual Band.

Q: QuestionCan I use voice commands to control this Roku player?

• A:Answer Yes, you can use the included voice remote to search, play content, and control the device with your voice.

Q: QuestionWhat comes included with the Roku Express 4K+?

• A:Answer The Roku Express 4K+ comes with the streaming player, a voice remote with TV controls, and a Premium HDMI Cable.

Q: QuestionWhat is the maximum resolution supported by this Roku device?

• A:Answer The maximum resolution supported is 2160p (4K).

Q: QuestionI'm looking at pricing and Wal Mart provides a fee for Streaming Device Setup - $79.00 to get expert help. Do I need someone to help me with set up or is it easy to do?

Asked 3 years ago by Wags.

• A:Answer It doesn't take much effort to set up a Roku (or a Fire TV player for that matter). The important thing it knowing your WiFi password to get it connected to your home network. Everything else required is explained in very simple steps. Just remember you need to create a Roku user account (free) before you try to set it up. You must link your new Roku to an existing user account during setup, and it isn't usable until you do. Go to https://www.roku.com/ to create your Roku user account. You do need to have a credit card to set up the account, but nothing is ever charged to it unless you purchase something using your Roku player. Caution: If anyone ever tries to tell you that you need to subscribe to a special Roku "premium" user account, or that you need to pay a fee to register your new Roku, you have contacted spammers and do not give them any information whatsoever. Don't even give them your name, or confirm anything they attempt to get from you. All they want to do is steal your money, and perhaps take over control of your Roku user account, which in turn would allow them to "break" your Roku and extort a fee to "fix" it.

  Answered 3 years ago by atc98092Verified Purchase

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Q: QuestionI have a Toshiba TV from 2003. I have been told that I should get Roku Express plus because it is for older TVs. Is this the same as Roku Express 4K+

Asked 3 years ago by Doc.

• A:Answer Hi, Doc! The Roku Express 4k+ is different from the Roku Express +. The Express + with composite connections was released in 2018 and has been discontinued. The Express 4k+ is one of the newest Roku® streaming players and can be connected to any TV with an HDMI® connection. If your Toshiba TV has an available HDMI connection you can use any of the Roku Streaming players with your TV. For additional information on Roku Streaming Players or to compare Roku streaming players visit the link here https://www.roku.com/products/players

  Answered 3 years ago by Roku Team

  
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Q: QuestionI just bought a roku premier. Is this one better?

Asked 3 years ago by Chaz.

• A:Answer HI Chaz! Although the Premiere is an excellent choice, the newly released Roku Express 4K+ boasts dual-band Wi-Fi as well as an enhanced remote allowing you access to features such as voice search, power and volume control to your TV using your Roku Express 4K+ remote control.

  Answered 3 years ago by Roku Team

  
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Q: QuestionWould this be compatible with a tv that is not 4K?

Asked 3 years ago by Mel.

• A:Answer Hi, Mel! The Roku Express 4K+ is compatible with any tv that has an available HDMI connection. If you do not currently have a 4K TV the Roku Express 4K+ will still work on an HD TV and will output video at the HD TVs native resolution.

  Answered 3 years ago by Roku Team

  
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Q: QuestionI don't have Alexa, Siri, or anything that is voice activated. Will I be able to use this Roku or will I have to use Roku Express

Asked 3 years ago by Anonymous.

• A:Answer Yea the voice is built into the remote for searching stuff on the roku

  Answered 3 years ago by reed

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Q: QuestionI want to put the Roku inside a cabinet near the TV and connect with a longer HDMI cable (I will supply the longer HDMI cable). Will the remote still work with the device inside a cabinet in the same room? Does this answer apply to all Roku devices?

Asked 3 years ago by LineOfSight.

• A:Answer This is exactly how I have it set up and it works fine. When I mounted my 65" smart tv on the wall, I ran an extra HDMI cable just in case I added devices, so I hooked this roku to that cable and it works fine. I have the ROKU unit concealed behind an electric fireplace mantle, and the remote works fine without having line of sight to the receiver (even though there's a misleading sticker on the unit which indicates you need to point it at the device). Just to be clear, I have the Roku Express 4k+ 2021. Good luck.

  Answered 3 years ago by JerseyJoe

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Q: QuestionI have 4 tvs , what would I need for this, wanted to buy router also, My internet download speeds average 15 to 20 mbps , would that be enough to use multiple tvs at the same time? Thanks

Asked 2 years ago by Steve.

• A:Answer My experience 15 to 20 mbps download is insufficient bandwidth to run 4 tvs at one time, and that seems pretty slow. If you got more mbps, lime 100, maybe 4 TVs would work. Equipment you need, based on my usage, a router, modem, and the Roku. Your Roku joins your network and gets the signal through the internet. You need a Roku for each TV.

  Answered 2 years ago by SamsungUserVerified Purchase

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Q: QuestionDoes Roku stream Spectrum tv if a Spectrum subscriber?

Asked 3 years ago by OKwithTECH.

• A:Answer Yes it does! Spectrum was just added to Roku a few months ago. I use it for 3 different TVs and have no issues.

  Answered 3 years ago by txtreVerified Purchase

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Q: QuestionHow does the Express 4K+ (2021) compare to the Ultra (2020)? I am intrigued by the "fast channel launch" of the Ultra. Does the Express 4K+ launch channels as fast as the Ultra?

Asked 3 years ago by Intrigued.

• A:Answer I have both players, but I've only had the Express 4K+ for a short while, and only used it when I traveled late last month. I can't give a definitive answer to compare the two, but the Express 4K+ (model 3940) certainly seems to be very close to the Ultra 4800 in performance. However, the 4800 and the 3940 have two completely different processing chips. The 4800 uses the ARM Cortex A55 and has 2 GB of operational memory, while the 3940 has a new Realtek 1315 processor and 1 GB of memory. I would probably still give the edge to the 4800, not only for the additional memory, but also for its Dolby Vision support. Roku doesn't offer any other player with DV support, although there are Roku TVs that support DV (Roku doesn't make the TVs themselves). Also don't forget that the 4800 has a wired network connection (also supports dual band WiFi), while the 3940 is WiFi only unless you purchase an additional USB-Ethernet adapter.

  Answered 3 years ago by atc98092Verified Purchase

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Q: QuestionDo I need to have a service from one of them companies like Verizon or spectrum to use the Roku?

Asked 3 years ago by Kika.

• A:Answer You don't need any TV subscription service. There is a huge amount of media available online for no charge (some have commercials, just like broadcast TV), and you can subscribe to providers such as Prime Video, Netflix, etc. You do need Internet access in some form. Without Internet access, the Roku cannot be initially set up, and it won't do much else. This player does not have a USB port for connecting a drive containing video or audio, so network access is a must. Once it's set up, it could be used to stream media from a DLNA server on a home network, no Internet required. But the network itself is mandatory.

  Answered 3 years ago by atc98092

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Q: QuestionI recently heard that YouTube TV is no longer supported by Roku. Is this true?

Asked 3 years ago by JD.

• A:Answer From ROKU.com Update on YouTube TV channel on Roku Update 4/30/21 If you already have YouTube TV installed on your Roku device, you will continue to have access to the channel unless Google requires us to remove it. Note that you should not remove the channel if you plan to use it. New installations and reinstallations will not be possible at this time. Background Recent negotiations with Google to carry YouTube TV have broken down because Roku refuses to accept Google’s terms that we believe could directly harm our users. We will always stand up for our users, which is why we asked Google to remove what we believe to be unfair and anticompetitive requirements that could increase consumer cost and unnaturally impact your search results and the usage of your data. While we are deeply disappointed in Google’s decision to use their monopoly power to try and force terms that will directly harm streamers, we remain committed to reaching an agreement with Google that preserves your access to YouTube TV, protects your data and ensures a level playing field for companies to compete. We encourage you to contact Google and urge them to reach an agreement to continue offering YouTube TV on Roku and to follow standard industry practices, pledging not to require access to sensitive search data or to manipulate search results. Last updated on 8/17/2021, 6:50:02 PM

  Answered 3 years ago by KarenVerified Purchase

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Q: QuestionDoes the remote have a headphone connection?

Asked 3 years ago by JB.

• A:Answer Hi JB! The remote control that comes with the Roku Express 4K+ does not feature a built in headphone jack. However, you can take advantage of the Private Listening feature by downloading the Roku Mobile App and hooking up your favorite headphones to your mobile device. For more on how to use the Private Listening Feature in the Roku Mobile App, check out https://support.roku.com/article/217478308

  Answered 3 years ago by Roku Team

  
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Q: QuestionCan I get local tv stations such as ABC, NBC and CBS with a Roku Express 4K player?

Asked 10 months ago by TeddyDIP.

• A:Answer Hello TeddyDIP, This depends on where you live on whether or not we have your local news, We do have apps and channels for all three that you listed but they may not be as local if youre not in a major city. I would look to see if your local news channel has an app. or download Haystack.

  Answered 10 months ago by Roku Team

  
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