Questions & Answers

1-10 of 61 Questions
  • Question
    Do you have to have a smart phone or can you just sync it to your computer when you get home?(have an old flip phone)   (8 Answers)

    And if you have a smart phone do you have to have it on you all the time when you wear the Surge?

    By kerri March 18, 2015.

    Answers
    • Best 
      Answer

      I don't think you have to have your phone on you at all times with the surge. You would just have to sync them up when you get back to your phone. The watch holds the info until it connects back to your phone. As long as you sync the two together again before midnight.

      By cheetos June 3, 2015.

    • Question
      Watch Size   (6 Answers)

      Hi, how can i know the right size?

      By MaZzBoTt December 15, 2014.

      Answers
      • Best 
        Answer

        On the fitbit website there is a link to print off a cutout you can wrap around your wrist to determine the appropriate band size.

        By Kc3222 February 11, 2015.

      • Question
        Is it better to go big or small?   (9 Answers)

        I have a 6 1/2" wrist(comfortably), and the small fits a 5.5"-6.7" while the large fits 6.3"< .At a pinch i can fit just under 6 1/2", but I am worried if the small might be too small?

        By Mags January 5, 2015.

        Answers
        • Best 
          Answer

          Get the large. It needs to fit a bit loose so you can move it up your wrist when exercising to get more accurate measurements.

          By 9949 February 3, 2015.

        • Question
          does this sync with your phone for call and texting, etc.?   (8 Answers)

          By Anonymous February 16, 2015.

          Answers
          • Best 
            Answer

            Yes, it will synch with your phone to notify you when there is an incoming call or text message (not email). You can read the text, but not reply, nor can you answer your call from your wrist.

            By kml6 March 7, 2015.

          • Question
            Can you swim with the two new "fitbits" that are water resistant?   (7 Answers)

            Surge and the smaller one that does not have heart rate monitor.

            By CB October 30, 2014.

            Answers
            • Best 
              Answer

              I don't take mine off other than to charge it. I shower and swim with mine.

              By JTarvin October 30, 2014.

            • Question
              Does Fitbit work with stationary bikes?   (5 Answers)

              Does Fitbit count revolutions on a stationary bike? Can you wear it on your ankle when you spin? Or does the heart rate monitor somehow figure out the exercise values?

              By NancyB September 2, 2015.

              Answers
              • Best 
                Answer

                I put my Fitbit on the pedal of the bike. Wearing it on my wrist doesn't count the bike as steps~

                By Mimi September 9, 2015.

              • Question
                When bicycling on the road, does the Fit Bit Surge have a pause feature when stopped for a short period of time?   (4 Answers)

                time?

                By Anonymous October 8, 2015.

                Answers
                • Best 
                  Answer

                  There is a pause feature but it's manual only. The pause button on the main screen so you don't have to navigate to get to it.

                  By justmoody7 November 14, 2015.

                • Question
                  does the watch keep track of total calories burned and highest and lowest heartrate?   (7 Answers)

                  By Anonymous September 13, 2015.

                  Answers
                  • Best 
                    Answer

                    It does keep track of the calories burned per day. When you sync it to your phone it gives details about the heartrate during the day, calories burned, any exercise. It is a great tool for the active person. I love mine.

                    By LindaK November 14, 2015.

                  • Question
                    Does the Fitbit - Surge sizes large and small have all the same features or are they different?   (9 Answers)

                    By Anonymous June 3, 2015.

                    Answers
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                      Answer

                      they are the same my husband has a large and I have a small

                      By Rocky1971 July 8, 2015.

                    • Question
                      Is there an "Airplane Mode" setting for this watch?   (5 Answers)

                      Is there a capability to turn off the WiFi or Bluetooth features while using the watch? I don't want it constantly pinging while I am wearing the watch.

                      By Donna August 7, 2015.

                      Answers
                      • Best 
                        Answer

                        Unless you have it set on any of the features, it just works like a watch except that it silently tracks you calories burned, steps taken, floors climbed and your heartrate. It does not make any noise at all. It does vibrate if you get 10,000 steps or you get a text message. I am sure you can turn the text message alert off.

                        By LindaK November 14, 2015.

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