Questions & Answers

Q: QuestionWhere is the broiler located? Is there a drawer under the oven?

Asked 6 months ago by ricky.

• A:Answer Hi there, Ricky. Good day! The Frigidaire 30" Gas Range (model FCRG3052BS) features a broil element located inside the oven. This 1,400-watt broil element is mounted at the top of the oven cavity and utilizes six passes for even heat distribution during broiling operations. Regarding the drawer beneath the oven, the FCRG3052BS is equipped with a Store-More™ Storage Drawer. This extra-wide drawer is designed to provide ample space for storing unused oven racks, baking trays, and other kitchen essentials. - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionThe front panel and knobs are extremely hot when I use oven at 450 degrees. It is kind of dangerously hot. Is that normal?

Asked 1 year ago by CHICAGO.

• A:Answer I contacted BestBuy customer service online, and a technician is scheduled to come and inspect the oven. The customer service experience has been good so far. However, I’ve had Frigidaire gas ranges with oven for many years without any issues, and after comparing this new model to my previous one, I’ve noticed a significant decline in quality. 1. Insulation Strip: The insulation strip around the oven is much smaller and thinner than the one on my old model. It’s poorly insulated, which could affect performance. 2. Knobs: The knobs are now made of cheap plastic, whereas the previous ones were stainless steel, which felt more durable and high-quality. 3. Display Screen: The quality of the display screen has also deteriorated. There is no clock display when the oven is on, and the touch buttons are less responsive and feel less premium than before. Overall, I’m disappointed by the noticeable decline in quality. It seems like Frigidaire has compromised on materials and design, which is frustrating considering how well my previous models performed.

  Answered 1 year ago by CHICAGOVerified Purchase

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Q: QuestionWhen oven is on is there a loud noise? Another Frigidaire model does that.

Asked 1 year ago by Moots.

This question was asked about the related product: Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Black

• A:Answer Hello, Moots. We appreciate your inquiry. Some noise and odors are normal on the first cooking cycle. Please note that an entry acceptance tone (1 beep) will sound each time a key is touched (the oven lock key is delayed by 3 seconds). An entry error tone (3 short beeps) will sound if the entry of the temperature or time is below the minimum or above the maximum settings for the feature. We hope this information helps! - Christi

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionDoes the sides of this stove get hot when the oven is on?

Asked 4 months ago by Anonymous.

• A:Answer Hi there, our valued customer! Yes, the sides of a stove can get hot when the oven is on, especially when using high heat or cooking for extended periods. This is because the heat from the oven cavity can radiate outwards and warm surrounding surfaces, including the cooktop and sides of the stove.  -Chris

  Answered 4 months ago by FrigidaireSupport

  
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Q: QuestionIf yall are going to send out ELECTRIC BROILERS on GAS ovens that needs to be listed in the specs. Was I sent the wrong item, model FCRG3052BSF, or do yall not know what you are selling? Calling was NOT helpful

Asked 4 months ago by Jlvtx.

• A:Answer Hi there, valued consumer! Your Frigidaire 30" Gas Range (model FCRG3052BS/FCRG3052BSF) is indeed a gas range with an electric broiler element—not a mistake or a mislabeled product. Often combine gas ovens with electric broilers to improve browning performance. If the listing or store copy failed to mention “electric broiler,” that’s an omission—but it’s not a shipping error. - Maico

  Answered 4 months ago by FrigidaireSupport

  
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Q: QuestionDoes this require a 220 outlet?

Asked 5 months ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out! No, this model does not require a 220-volt outlet. It operates on a standard 120-volt electrical connection. - Maria

  Answered 5 months ago by FrigidaireSupport

  
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Q: QuestionWhat buttons EXACTLY resets the clock? I’ve been trying (and referred to my owners booklet on how to do it but nothing works

Asked 3 weeks ago by Anonymous.

• A:Answer Hi there, find the button marked “Set Clock” (or simply “Set Clock”) or sometimes it’s done via the TIMER/Clock key. For example: one manual says “Press Set Clock once (do not hold the key down). Within about 5 seconds, use the Up / Down arrow keys (or “+” / “–” keys) to adjust the hour and minutes until the correct time appears. Release the keys and the time is accepted after a few seconds (or pressing any other key may finalize it). Note: The clock cannot be changed when the oven is actively cooking. - Jessica

  Answered 3 weeks ago by FrigidaireSupport

  
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Q: QuestionSo my stove still works but the oven doesn’t it don’t come on and the light is out when i open the door how do i fix it

Asked 2 months ago by LadyTee.

• A:Answer Here’s a helpful troubleshooting guide you can follow to try and fix your Frigidaire 5.1 Cu. Ft. Freestanding Gas Range oven: Check Power Supply Make sure the range is plugged in securely. Check your home’s circuit breaker or fuse box to ensure the breaker hasn’t tripped. Inspect the Oven Light Bulb The oven light bulb might be burned out—replace it with a compatible appliance bulb (usually 40 watts, appliance-grade). To access the bulb, turn off the power, open the oven door, and remove the bulb cover inside the oven. Verify the Oven Igniter For gas ovens, the igniter lights the burner. If it’s faulty, the oven won’t heat. Listen for clicking sounds or watch for the igniter glowing when you turn the oven on. A weak or non-glowing igniter likely needs replacement. Check the Oven Control Settings Make sure you have set the oven to the correct mode (Bake, Broil, etc.) and temperature. Try resetting the oven by unplugging it for a few minutes and plugging it back in. Door Switch or Sensor Issue The oven light often depends on a door switch. If the light and oven don’t respond when the door opens, this switch might be faulty. Call for Service If these steps don’t fix the problem, it might be an issue with the control board, thermostat, or gas valve. - Jessica

  Answered 2 months ago by FrigidaireSupport

  
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Q: QuestionDoes this stove come with a LP conversion kit?

Asked 5 months ago by RodgerP.

• A:Answer Hi, RodgerP! No, the Frigidaire FCRG3052BS gas range does not come with a built-in LP conversion kit. While the range is compatible with liquid propane (LP) and can be converted, the LP conversion kit is sold separately. We hope this answers your question. - Patrick

  Answered 5 months ago by FrigidaireSupport

  
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Q: QuestionDoes this oven work when there is no electricity

Asked 6 months ago by Anonymous.

• A:Answer Good day! Yes, the Frigidaire 30" Gas Range (Model: FCRG3052BS) can function without electricity, but with some limitations. While the gas burners can operate without electricity if manually lit, the oven and other features of the FCRG3052BS require electricity to function. If you experience frequent power outages, you might consider using the cooktop during outages and planning oven use around available power. Let me know if you need more information or assistance! - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionIs the light supposed to come on when you open the oven door

Asked 7 months ago by Cindy.

• A:Answer Yes

  Answered 6 months ago by PrOuDmOmOfFIVEVerified Purchase

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Q: QuestionDoes this stove have electric starters for the burners and oven?

Asked 10 months ago by Petey.

• A:Answer Yes

  Answered 8 months ago by BrandonDVerified Purchase

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Q: QuestionWhy does the Gas Range stick out from the wall four inches? This is unacceptable. The delivery and set up people said it was because of the gas line but my Samsung did not stick out it had an area in the back of the oven open to accommodate the gas line.

Asked 10 months ago by gasrange.

Q: Questiondoes this model come configured to burn propane (LP) gas?

Asked 10 months ago by TimS.

• A:Answer It arrives configured for natural gas. It can can be converted to propane using the included kit.

  Answered 5 months ago by Anonymous

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Q: QuestionDoe it have Phrobe

Asked 11 months ago by Butch.

• A:Answer Hi, Butch! Thank you for this inquiry and for bringing this up. No, this range model unit does not have a built-in temperature probe (often referred to as a "phrobe"). ~Juan

  Answered 11 months ago by FrigidaireSupport

  
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Q: QuestionHow do you turn on the self clean feature? The manual does not mention self clean.

Asked 11 months ago by Sally.

• A:Answer It doesn't come with aelf clean features

  Answered 8 months ago by BrandonDVerified Purchase

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Q: QuestionDoes Best Buy offer a longer cord for this model? The model came with a 3 ft cord that is too short for the location of my power outlet in my kitchen (older model home). How can I purchase a longer cord like a 6ft cord?

Asked 1 year ago by Forerunner235.

• A:Answer Can't answer...didn't have this issue.

  Answered 1 year ago by RobertDVerified Purchase

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Q: QuestionIs the boiler in the oven or down below?

Asked 1 year ago by Tinamarie.

• A:Answer The boiler is in the main oven towards the top of this space.

  Answered 5 months ago by Anonymous

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Q: QuestionHello, What is the difference between this model and the FCRG3062AS?

Asked 1 year ago by Boba.

• A:Answer Hi there, our valued customer! Model number FCRG3052BS has no steam clean feature. -Christian

  Answered 1 year ago by FrigidaireSupport

  
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