Questions & Answers

Q: QuestionWhere could I get a replacement glass plate for the inside? I'm not even sure of the exact size that it requires. Thanks for any help!

Asked 6 years ago by Ken.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Ken - Thanks for choosing GE JVM6172SKSS! We're glad to have you in the family. A replacement 12.8" glass plate can be purchased online at GEApplianceParts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Please have the complete model number handy. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionGE Model#JVM1450DP1WW Serial VT914177B has died. Made Nov. 2010. Over the top of the microwave is the vent with slats across it. This works fine. I need to replace the microwave which has the vent control option. Please help!! I can't find the manual

Asked 6 years ago by Debbie.

• A:Answer Hi Debbie - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Also, all models are designed for adaptation to the following three types of ventilation: A. Outside Top Exhaust (Vertical Duct). B. Outside Back Exhaust (Horizontal Duct). C. Recirculating (Non-Vented Ductless). Select the type of ventilation required for your installation. We suggest comparable models with sensor cooking controls: GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW; GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. Model JVM7195DKWW has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://www.youtube.com/watch?v=wSIh-YJSlt0&list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt&index=2&t=0s - We certainly appreciate your loyalty! Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat would it cost to have this installed? My son would like to do it for me, can he?

Asked 8 years ago by Thom800.

• A:Answer I would think so. My nephews installed mine. It is a two person job since it is over the range.

  Answered 5 years ago by ldrpupule

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Q: QuestionDoes Best Buy do installation for extra charge?

Asked 8 years ago by Thomas.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer YES

  Answered 3 years ago by RegentPark

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Q: QuestionWhat are the dimensions?

Asked 8 years ago by Patsy.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Patsy- Approximate Product Dimensions are as follows: (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 in. We suggest to view the Quick Specs for more details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6172SK_C3.pdf - Thanks for checking! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWe just purchased a JVM6172dkww and installed it 3 days ago. It buzzes loudly when it's running. How do we know if its defective or not without either calling a GE techician for a $128 service call or un installing it and replacing it?

Asked 4 years ago by cvgirl.

• A:Answer Hi there, We're terribly sorry to hear your brand new microwave is making a buzzing noise when running. We know that must be extremely upsetting! If your microwave is making arcing, sparking, popping, or other electrical sounds: Using metal or metal-trimmed cooking utensils in the microwave causes arcing in a microwave. The Owner's Manual will offer recommendations on the correct utensils to use. Popping sounds are usually caused by the food item being cooked in the microwave. Food items with a higher fat content will pop and sizzle as they cook. Covering the container will reduce this. Noises can also be heard when cooking foods with tight membranes such as potatoes. Pierce the skin of potatoes before cooking. If the popping noise is electrical or mechanical in sound, we recommend contacting service. Stay well! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe opening box built in for my old microwave is 15 3/4 high, 24 1/2 and ?? depth. Is a tight fit and I can’t get measurement. The model number for my old one is: JES1145DMBB

Asked 5 years ago by 1971.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer Hi there, thanks for reaching out. This model is not designed to be built into surrounding cabinetry. It is only meant to be installed on a countertop. If you have further questions about installation, or if you need help shopping for a model that can be built in, we'd recommend reach out to Best Buy to see if they can help! All the best. -MS

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the color of the interior?

Asked 6 years ago by annie.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer The interior color is white.

  Answered 6 years ago by CommunityAnswer

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