Questions & Answers

Q: QuestionWhy can I not get this microwave to pop a simple bag of microwave popcorn? It’s the same brand I’ve used for years, and in this microwave, it barely pops and is unevenly cooked. Is there something I am missing? I have never had an issue like this.

Asked 6 years ago by Popcorn.

• A:Answer Hello and thank you for reaching out about your microwave. We are sorry to hear about the issue you have been having with your popcorn. When using the Popcorn automatic feature, the package should be between 2 and 3.5 ounces. If the package is not in this range, please follow the instructions on the packaging. If you find that the brand of popcorn you use under pops or overcooks consistently, you can add or subtract 20-30 seconds to the automatic popping time. Please let us know if you have any more questions. - JB

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this coem with a charcoal filter

Asked 6 years ago by markS.

• A:Answer Yes, it comes with charcoal filters.

  Answered 5 years ago by DengJieVerified Purchase

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Q: QuestionDoes this microwave vent interior?

Asked 6 years ago by bigmattv.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hello Bigmattv - We appreciate your interest in the over-the-range microwave JNM7196FLDS and we are happy to help! While this model comes from the factory set up for recirculating venting, it can be easily converted to outside venting. We are glad you asked! Thank you for choosing GE Appliances! Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionThe sensor light for the charcoal filter in the hood came on. I removed the filter and washed it. I then reinstalled back into the microwave. How do I shut off the red light for the charcoal filter?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for reaching out to us and for choosing GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. We are happy to provide assistance with the filters. Press the Reset Filter pad on the control panel for 3 seconds to reset the filter light. This model is equipped with optional charcoal filter WB06X10807. If the model is not vented to the outside, the air will be recirculated through this disposable charcoal filter that helps remove smoke and odors. If this model is vented outdoors, the charcoal filter is not necessary. Note: The charcoal filter cannot be cleaned. It must be replaced when it is noticeably dirty or discolored (usually after 6 to 12 months, depending on usage). This model also has reusable metal grease filters underneath. The vent filters should be cleaned once a month, or as needed. There is not a filter light for these grease filters. We encourage you to view pages 20, 23 and 24 of the Use and Care Manual at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf - We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a model JVM6175sf1ss and need replacement. Recommendations.

Asked 6 years ago by SWEDE.

• A:Answer Hi SWEDE- We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement microwave. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (easy-clean, dark gray enamel interior with steam clean option) or GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175YKFS (fingerprint resistant stainless). All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes the over the range microwave JVM7195BLTS have sensor cooking? The black, white, slate and stainless from the same JVM7195 indicate yes. Is this a misprint?

Asked 6 years ago by MichaelJohn.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi MichaelJohn - Thanks for considering GE Model # JVM7195BLTS and for taking the time to bring this to our attention. Yes, this model also has Sensor Cooking Controls that automatically adjusts time and power for easy programming. We apologize for any confusion and inconvenience this misprint has caused. A website correction request will be sent to BestBuy. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionAre model numbers JVM7195SK3SS the same as JVM7195SKSS?

Asked 6 years ago by Rose.

• A:Answer Hi Rose - Thanks for choosing GE Model JVM7195SK3SS and welcome to the family! Yes, these model numbers are the same. When the model is manufactured, the extra number (3) is placed on the appliance rating plate and product registration card. This number is used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, this is used as an identifier for the specific appliance. Keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionhello I am replacing an older model microwave and the replacement is 1-inch larger then the old one that needs replacing does this space conform with the requirements

Asked 6 years ago by mickey.

• A:Answer Hi Mickey - Thanks for considering GE Model JVM7195SKSS! Approximate product dimensions are as follows: (WxHxD) (in.) 29 7/8 in x 16 5/16 in x 15 9/16 in. All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We suggest viewing the Quick Specs document at the following link for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195SK_EK_C3.pdf - We hope this is helpful. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi I am replacing my current over the range. Whirlpool microwave that has a great feature, which was That the exhaust fan automatically turned on when the heat from the range below got to a certain temp, does the GE model# jvm7195skss do the same thing?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for considering our GE model # jvm7195skss! We have great news. All GE over-the-range microwaves have an automatic fan feature to help protect the electronic components, and also helps the cooking area get rid of excess heat. The built-in thermostat automatically turns the vent fan on if the unit is too hot (temperature around the control panel is above 150 degrees F) and will not turn off until the microwave is cool again. You will not be able to turn the vent fan off manually during this time. The fan will shut off when the control surface is less than 150 degrees F. View a short video on the automatic fan feature: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18848 - Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat does F-3 mean on microwave over the top

Asked 6 years ago by Mike.

• A:Answer Hi Mike - Thanks for reaching out to us regarding your GE microwave. We are sorry to hear of the F3 Fault Code (F3= Shorted touch pad panel). These codes help our technicians quickly diagnose issues with the microwave oven. In the event that the electronic control displays a fault code, a trained Service Technician should be called to diagnose and correct the issue. Before scheduling service, please try a reset by unplugging or turning off power at the circuit breaker for 30 seconds or so. See MICROWAVE ERROR, FAULT OR FUNCTION CODES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16575 - To schedule service online, visit us at GEAppliances.com or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We hope the reset works! Keep in touch. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhen stove top vent fan speed is high, will it be reduced automatically when microwave is on? If yes, after microwave is off, will vent fan speed return to high?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for your interest in GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS! This model has a four-speed, 400-CFM venting fan system to quickly remove smoke, steam and odors from the cooktop to keep kitchen air fresh and clean. Press Vent Fan once for boost fan speed, twice for high fan speed, a third time for low fan speed or a forth time to turn the fan off. The selected fan speed will not change or reduce in speed when the microwave is in use. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhen I look at built in microwaves per the link provided it actually goes to counter top units ( https://products.geappliances.com/appliance/gea-category/microwave-ovens?TYPE=Built-In). So counter top units can be used inside a cabinet?

Asked 6 years ago by Inquiringmind.

• A:Answer Hi Inquiringmind - Thanks for checking back with us and for your interest in GE! Yes, select GE Appliance countertop microwaves are Built-In Ready. A matching trim kit is required to install the unit as a Built-In Microwave. Check the Related Parts & Accessories tab of the model details for the trim kit that works with each microwave. Keep in touch at GEAppliances.com. We are always eager to help with appliance selection. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow much does this microwave weigh?

Asked 6 years ago by Tom.

• A:Answer Hello Tom - Thank you for your inquiry; we are glad to assist. The microwave model JVM7195SKSS weight is 55 lb. We appreciate your interest! Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionDo the over-the-range models mount in a cabinet as we are needing to replace a unit above our oven in a wall cabinet.

Asked 6 years ago by Inquiringmind.

• A:Answer No. I do not believe so. This model is designed to mount over a range/stove and attach to an upper cabinet on top. It is not designed to mount inside a cabinet.

  Answered 6 years ago by SuperGeekVerified Purchase

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Q: QuestionDoes this microwave come with 2 different mounting brackets? One for a smaller cabinet and one for a larger one?

Asked 6 years ago by Tippy.

• A:Answer No, this unit has just the one mounting bracket

  Answered 6 years ago by twig1980Verified Purchase

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Q: QuestionI need to replace my 18 year old GE Spacemaker 1800 microwave. Model # JVM184OWD001 Serial # DA916553S. What is the current model # that is the exact or closest replacement. Thanks, Jim Bosserman

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White

• A:Answer Hi Jim - Thanks for your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW or GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKWW (same features except JNM7196 factory assembled for recirculating- non-vent). Check out the Quick Specs for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JNM7196DK_C3.pdf - Keep in touch at GEAppliances.com - Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi i am replacing a ge spacemaker xl 1400 model no jvm1440bd002 what would be my best replacement model at this time?

Asked 6 years ago by Jojo.

• A:Answer Hi Jojo - Model JVM7195DKBB is a great choice. You'll love the easy-clean, dark gray enamel interior with steam clean option. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Check out the Quick Specs at the following link for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195DK_C3.pdf - (JVM1440BD002: Approx. Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 14 5/16 in). WE certainly appreciate your loyalty! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am interested in this microwave (in Slate) to match the other new Slate GE appliances in my kitchen but I don't have an External vent (it is not listed as a Convertible Vent) - is there a kit that will allow it to work without an external vent?

Asked 6 years ago by BobF1999.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer This microwave has either an external or recirculating vent. Instructions are clear and conversion takes very little time.

  Answered 5 years ago by Buzzard

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Q: Questionwhat material is the handle? I am concerned about it being stainless and getting hot to touch over the range.

Asked 6 years ago by Arena.

• A:Answer Hi Arena - For safety reasons, we use a plastic handle with electroplated metal finish on the over-the-range microwaves. Therefore, the handle does not get hot when using the range. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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